New Palm Tree Hotel places you in the centre of Mombasa, within just a 5-minute stroll of Holy Ghost Cathedral and within 20 minutes of Shree Cutch Satsang Swaminarayan Temple. Highlights at this Colonial hotel include free cooked-to-order breakfast, free self-parking and a rooftop terrace. .The restaurant, Kitobero Cafe, serves African cuisine and is open for lunch. Business amenities include a meeting room and a business centre. Other amenities include a coffee shop/cafe, coffee/tea in a common area and laundry facilities. Each morning free breakfast is served. There's also the convenience of an airport shuttle. .With a stay at this 3-property class Mombasa hotel, you'll be 1.4 km (0.9 mi) from Fort Jesus and 2.6 km (1.6 mi) from Leven House.
What's nearby
Shree Cutch Satsang Swaminarayan Temple - 16 min walk
Fort Jesus - 17 min walk
Mombasa Marine National Park - 6 min drive
Nyali Beach - 26 min drive
Bamburi Beach - 31 min drive
Getting around
Mombasa (MBA-Moi Intl.) - 24 min drive
Restaurants
Mackinon Market (Markiti) - 11 min walk
Barka Restaurant - 6 min walk
Pizza Inn - 11 min walk
Blue Room Restaurant and Ice Cream Parlour - 8 min walk
Qaffee Point - 6 min walk
About this property
New Palm Tree Hotel
Comfortable Colonial hotel, walk to Holy Ghost Cathedral
There are 2 restaurants on site, along with a coffee shop/cafΘ. Free breakfast is served daily. A business centre and a meeting room are available. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, tour/ticket assistance, and a picnic area are also featured at the business-friendly New Palm Tree Hotel. Self parking is free.
This Colonial Mombasa hotel is smoke free.
1 building
30 guestrooms or units
2 levels
2 dining venues
Built in 1954
Cooked-to-order breakfast (free)
Terrace on the roof
Business facilities
Coffee in lobby
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Storage area for luggage
Front desk safe
Tour and ticket information
Outdoor picnic space
Newspapers in lobby (free)
Television in lobby
ATM
Bellhop
No smoking on site
1 conference room
New Palm Tree Hotel offers 30 air-conditioned accommodations with a safe and a ceiling fan. This Mombasa hotel provides complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Languages
English, German
Property amenities
Internet
Available in all rooms: Free WiFi
Parking and transport
24-hour return airport shuttle (surcharge)
Free self parking on site
Food and drink
Free cooked-to-order breakfast available daily 7:00 AM to 9:00 AM
2 restaurants
A coffee shop/cafe
Coffee and tea in common areas
Restaurants on site
Kitobero Cafe
Things to do
TV in common areas
Family friendly
In-room refrigerator
Laundry facilities
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Daily housekeeping
Porter/bellhop
Tour and ticket assistance
Business services
Business centre
Meeting room
Outdoors
Picnic area
Rooftop terrace
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
More
2 floors
Building
Built in 1954
Colonial architecture
Smoke-free property
Room amenities
Bathroom
Private bathroom
Shower
Towels
Entertainment
21-inch TV
Food and drink
24-hour room service
Refrigerator
More
Air conditioning
Ceiling fan
Connecting rooms available
Desk
Safe
Policies
Check-in
Check-in start time: noon; check-in end time: 4 AM
Express check-in available
Check-out
Check-out before 10 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets and service animals are not allowed at New Palm Tree Hotel
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Cots (infant beds) are not available.
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: KES 1500 per vehicle (one way)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash.
We should mention
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Property is also known as
New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa
Frequently asked questions
What is the cancellation policy at New Palm Tree Hotel?
New Palm Tree Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Is parking available at New Palm Tree Hotel?
Yep, New Palm Tree Hotel has a free self car park.
Are there any beaches close to New Palm Tree Hotel?
The closest beach to New Palm Tree Hotel is Nyali Beach (5.4 km).
Does New Palm Tree Hotel serve breakfast?
Yeah, complimentary cooked-to-order brekkie is on offer daily between 7:00 AM and 9:00 AM.
Is there a free airport shuttle available at New Palm Tree Hotel?
No, but there's an airport shuttle that runs 24 hours a day for a fee.
Is there a bar or restaurant at New Palm Tree Hotel?
Yep, you can grab a meal at New Palm Tree Hotel's onsite restaurant that serves African cuisine.
What time are check-in & check-out at New Palm Tree Hotel?
Check-in begins at noon. Check-out time is 10 AM.
Are pets allowed at New Palm Tree Hotel?
No, pets and service animals are not allowed.
New Palm Tree Hotel Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
Verified traveller
Stayed 2 nights in Jun 2018
6/10 Okay
Verified traveller
3 May 2018
Liked: Staff & service
Disliked: Room comfort
good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing.
Overall cleanliness could be definitely improved, and we had both times to ask for towels.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches.
Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest.
Kindly delete this place from your database.
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!