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FlowSuites Polanco

3.5 star property

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Photo gallery for FlowSuites Polanco

Interior entrance
Free minibar items, in-room safe, individually furnished, desk
Fridge, microwave, stovetop, coffee/tea maker
Reception
Free minibar items, in-room safe, individually furnished, desk
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • 24/7 front desk24/7 front desk24/7 front desk
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry
  • KitchenKitchenKitchen
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Emilio Castelar # 34 (esquina Galileo), Colonia Polanco, Mexico City, CDMX, 11560
  • Popular LocationParque Zoologico de Chapultepec8 min walk
  • Popular LocationAuditorio Nacional14 min walk
  • Popular LocationNational Museum of Anthropology18 min walk
  • AirportToluca, Estado de Mexico (TLC-Toluca Intl.)60 min drive

Room options

View all photos for Penthouse with jacuzzi

Penthouse with jacuzzi

Penthouse with jacuzzi

10/10 Exceptional

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Executive Apartment, 1 King Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 King Bed

9.1/10 Wonderful

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Apartment, 1 Queen Bed

Free minibar items, in-room safe, individually furnished, desk

Executive Apartment, 1 Queen Bed

8.6/10 Very good

Highlights

Separate dining area
Separate sitting area
Individually furnished
Kitchenette
Fridge
Minibar (some free items)
HDTV
Blackout curtains
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

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The price is AU$478
for 1 night
includes taxes & fees
18 June - 19 June
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About the area

Mexico City

FlowSuites Polanco places you in the centre of Mexico City, within a short 5-minute stroll of Avenida Presidente Masaryk and Lincoln Park. Highlights at this hotel include in-room kitchenettes, free WiFi and LED TVs. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find laundry facilities, dry cleaning/laundry services and luggage storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an area shuttle. .Places within a 15-minute walk of this 3.5-property class Polanco hotel include Parque Zoologico de Chapultepec and Auditorio Nacional.

What's nearby

  • Avenida Presidente Masaryk - 1 min walk
  • Parque Zoologico de Chapultepec - 8 min walk
  • Auditorio Nacional - 14 min walk
  • National Museum of Anthropology - 18 min walk
  • Angel of Independence Monument - 4 min drive

Getting around

  • Polanco Station - 7 min walk
  • Mexico City Buenavista Station - 19 min drive
  • Benito Juarez International Airport (MEX) - 32 min drive

Restaurants

  • Café Toscano Polanco - 1 min walk
  • Starbucks - 2 min walk
  • Restaurante Mythos - 1 min walk
  • Maison Belen - 1 min walk
  • La Aceituna - 2 min walk

About this property

FlowSuites Polanco

Comfortable hotel, walk to Avenida Presidente Masaryk
As a guest of FlowSuites Polanco, you'll find tour/ticket assistance, concierge services, and laundry facilities. WiFi is free in public spaces. FlowSuites Polanco also features dry cleaning/laundry services, a front desk safe, and a lift.

This 3.5-star Mexico City hotel is smoke free.

  • 1 building
  • 12 guestrooms or units
  • 4 levels
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
FlowSuites Polanco offers 12 accommodations with minibars (stocked with some free items) and a safe. This individually furnished accommodation has separate sitting areas. LED televisions come with cable channels. Accommodation at this 3.5-star hotel has kitchenettes with fridges, stovetops, microwaves and separate dining areas. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Area shuttle (surcharge)

Things to do

  • Spa tub

Family friendly

  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (200 centimetre wide door)
  • Well-lit path to entrance

More

  • 4 floors
  • Building
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Free minibar (limited items)
  • Hob
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Desk
  • Free local calls
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 915 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 26 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 915 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Casa Castelar Aparthotel
Casa Castelar Aparthotel Mexico City
Casa Castelar Mexico City
FlowSuites Polanco Aparthotel
FlowSuites Aparthotel
FlowSuites
FlowSuites Polanco Mexico City
FlowSuites Polanco Apartment
FlowSuites Apartment

Frequently asked questions

What is the cancellation policy at FlowSuites Polanco?

FlowSuites Polanco offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at FlowSuites Polanco?

As of 4 June 2024, prices found for a 1-night stay for 2 adults at FlowSuites Polanco on 14 June 2024 start from AU$273.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at FlowSuites Polanco?

No, FlowSuites Polanco does not offer an airport shuttle service.

What time are check-in & check-out at FlowSuites Polanco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at FlowSuites Polanco?

Dogs are welcome at FlowSuites Polanco, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 12 kg per pet.

FlowSuites Polanco Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 131 out of 315 reviews" "
Rating 8 - Good. 106 out of 315 reviews" "
Rating 6 - Okay. 51 out of 315 reviews" "
Rating 4 - Poor. 12 out of 315 reviews" "
Rating 2 - Terrible. 15 out of 315 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness, room comfort
Service is going way down
How is it possible you charge for a lost plastic key?. THis is th third time there is no body lotion in the bathroom and I have to ask for it. Space between bed and window is not enogh to pass thru, everytime I wanted to open the windo I had to ggo over the bed.
Stayed 2 nights in Jan 2024

10/10 Excellent

Ramses

Business traveller
Liked: Property conditions & facilities, room comfort
Shower head 104
Excellent place just need to work on the shower head.
Stayed 3 nights in Jan 2024

10/10 Excellent

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place !!!
Stayed 3 nights in Dec 2023

8/10 Good

Javier

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little loud but comfortable
The room was spacious and comfortable. The minor problems were that there was no nightstand and I had to stand on the bed to draw the shades. Major problem was seepage of music all day and night until 10 pm.
Stayed 3 nights in Nov 2023

10/10 Excellent

Leonardo G

Stayed 3 nights in Oct 2023

2/10 Terrible

HOSEON

Stayed 2 nights in Sep 2023

8/10 Good

Javier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Robert

Stayed 3 nights in Aug 2023

10/10 Excellent

Yasuo

Stayed 2 nights in Jul 2023