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Hotel Unknown

3.5 star property
Comfortable hotel near Paseo de Montejo

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Photo gallery for Hotel Unknown

Standard Room, 1 King Bed, Private Pool
Standard Room, 1 King Bed, Private Pool | Terrace/patio
Exterior
Restaurant
Reception
Reviews
9.0

Wonderful

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Popular LocationMérida Cathedral17 min walk
  • Popular LocationUS Visa Applicant Service Center19 min walk
  • Popular LocationU.S. Consulate Merida5 min drive
  • AirportMerida, Yucatan (MID-Manuel Crescencio Rejon Intl.)13 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, blackout curtains, soundproofing, free WiFi

Standard Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Blackout curtains
Private bathroom
Free bottled water
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 2 Bedrooms, Private Pool

In-room safe, blackout curtains, soundproofing, free WiFi

Premium Suite, 2 Bedrooms, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Fan
Blackout curtains
Private bathroom
Free bottled water
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Blackout curtains
Private bathroom
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Blackout curtains
Private bathroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Mérida

At Hotel Unknown you'll be within a 20-minute stroll of popular places like Paseo de Montejo and Mérida Cathedral. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .This pet-friendly hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Added amenities include spa services, dry cleaning/laundry services and luggage storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 3.5-property class Mérida Centro hotel, attractions include US Visa Applicant Service Center and Yucatan International Convention Center.

What's nearby

  • Plaza Grande - 17 min walk
  • Mérida Cathedral - 17 min walk
  • US Visa Applicant Service Center - 19 min walk
  • U.S. Consulate Merida - 5 min drive
  • Yucatan International Convention Center - 5 min drive

Getting around

  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 13 min drive

Restaurants

  • Taquería La Lupita - 6 min walk
  • El Lucero del Alba Bar - 9 min walk
  • Maíz, canela y cilantro - 5 min walk
  • Café Montejo - 6 min walk
  • Placer & Delirio - 7 min walk

About this property

Hotel Unknown

Comfortable hotel near Paseo de Montejo
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, spa services, and tour/ticket assistance are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: MXN 280 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a spa on site at Hotel Unknown?

There's no onsite spa, but this property does offer spa services.

How much does it cost to stay at Hotel Unknown?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Hotel Unknown on 26 May 2024 start from AU$128.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Unknown have a pool?

Hotel Unknown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 9:00 PM.

What makes Hotel Unknown a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Unknown.

Is there a free airport shuttle available at Hotel Unknown?

No, Hotel Unknown does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Unknown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Unknown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Unknown?

Cats and dogs are welcome at Hotel Unknown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotel Unknown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 51 out of 75 reviews" "
Rating 8 - Good. 15 out of 75 reviews" "
Rating 6 - Okay. 2 out of 75 reviews" "
Rating 4 - Poor. 4 out of 75 reviews" "
Rating 2 - Terrible. 3 out of 75 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melissa

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Need some sort of refrigeration in the room. It's not very eco-friendly to have to throw food and drinks away.
Stayed 14 nights in Jan 2024

10/10 Excellent

Billie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place in a convenient location
Pleasant small hotel, well maintained with friendly staff. We ate at the restaurant one evening and it really delivered on the local specialties. The immediate area of the hotel is quiet and residential but you are a few quick blocks from Santiago park, which had food, dancing, great desserts etc
Stayed 4 nights in Nov 2023

2/10 Terrible

Sherwin

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel charged my credit card for smoking in the property, which I did not do. The rooms are not sealed properly to the outside so bugs and ants got into the room along with sounds and odors from the outside penetrate the room easily. The floors were dirty and dusty upon arrival. I would strongly advise against staying at this hotel if you can avoid it.
Stayed 5 nights in Nov 2023

6/10 Okay

David

Stayed 2 nights in Nov 2023

8/10 Good

Ross

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel has an awesome look. Including the outdoor walkway to the rooms and pool. But the surface of the walkway is irregular, making it impossible to roll a suitcase. (I think staff is available to help with this, though.) And maybe a little tricky to navigate after dark or drinks. Great room including sitting room and washroom. Definitely recommend.
Stayed 2 nights in Nov 2023

8/10 Good

Deanna

Liked: Cleanliness, staff & service, room comfort
Decent, quiet hotel outside town center
Mario, Jose, Wendy & Karime were excellent! We had trouble with our toilet flushing at checkin but found out just run the bathroom sink water and the pressure builds. The staff I mentioned were quick to respond to our requests and very friendly. Their onsite massages are very reasonably priced and a very nice way to unwind after a day touring. Then a few nights into our stay, after a full day of sightseeing, we returned to find brown water coming out of the sink and filling the toilet. Also all of the water pressure was gone from the shower. The staff quickly got us access to another room to shower and then we just decided to stay in that room because the water pressure was so much better. Overall the location of the hotel is in the very quiet neighborhood of Santiago It is about a one mile walk to the main town center which during the day isn’t bad but because of the poor sidewalk quality we always took a taxi or Uber when it was dark. There are also a couple nearby bars with nightly live music which were fun. Overall the hotel was worth the price we paid but we probably would look for something closer to the main square on a future visit.
Stayed 8 nights in Oct 2023

10/10 Excellent

Pedro Arturo

Stayed 2 nights in Oct 2023

10/10 Excellent

GEORGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, spacious and comfortable
Stayed 2 nights in Aug 2023