See all properties
Save

Hotel Serrano

4.0 star property
Upscale hotel, walk to Paseo de la Castellana

Choose dates to view prices

Photo gallery for Hotel Serrano

Reception
Exterior
Exterior
Superior Room
Daily buffet breakfast (EUR 16.5 per person)
Reviews
8.6

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Popular LocationGran Via3 min drive
  • Popular LocationPrado Museum4 min drive
  • Popular LocationSantiago Bernabéu Stadium4 min drive
  • AirportMadrid (MAD-Adolfo Suárez Madrid-Barajas)16 min drive

Room options

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

View all photos for Double Room

Double Room

Double Room

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Single Room

Single Room

Single Room

Highlights

Soundproofed
Air conditioning
HDTV
Hairdryer
Bidet
Private bathroom
In-room safe
Laptop workspace
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

Highlights

Soundproofed
Air conditioning
HDTV
Separate bedroom
Hairdryer
Bidet
Private bathroom
Daily housekeeping
  • Sleeps 2
  • 2 Large Single Beds

Similar properties

Bar (on property)
Petit Palace President Castellana
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.0 out of 5, Very good, (869)
The price is AU$624
for 1 night
includes taxes & fees
29 May - 30 May
Petit Palace President Castellana

About the area

Madrid

Hotel Serrano puts you in the heart of Madrid, steps from Paseo de la Castellana and within a 20-minute stroll of Puerta de Alcalá. Highlights at this hotel include in-room free WiFi and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of car rentals on site. .Within a 20-minute walk of this 4-property class Salamanca hotel, attractions include Calle de Alcalá and Plaza de Cibeles.

What's nearby

  • Gran Via - 3 min drive
  • Prado Museum - 4 min drive
  • Santiago Bernabéu Stadium - 4 min drive
  • El Retiro Park - 5 min drive
  • Puerta del Sol - 6 min drive

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • Honest Greens Serrano - 4 min walk
  • Five Guys Serrano - 4 min walk
  • Tatel - 5 min walk
  • Starbucks - 4 min walk
  • Flor y Nata - 3 min walk

About this property

Hotel Serrano

Upscale hotel, walk to Paseo de la Castellana
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with a safe and free newspapers. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, bidets and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Languages

English, Italian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 6 floors
  • Building
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken
Hotel AA Serrano
Hotel Serrano Hotel

Frequently asked questions

What is the cancellation policy at Hotel Serrano?

Hotel Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Serrano serve breakfast?

You bet, buffet breakfast is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Serrano?

No, Hotel Serrano does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Serrano?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Serrano?

No, pets are not allowed.

Hotel Serrano Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 140 out of 292 reviews" "
Rating 8 - Good. 106 out of 292 reviews" "
Rating 6 - Okay. 34 out of 292 reviews" "
Rating 4 - Poor. 9 out of 292 reviews" "
Rating 2 - Terrible. 3 out of 292 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pleasant return to Madrid!
It's been a long time between visits to Madrid and my recollection was foggy re: best areas to stay. We chose Salamanca on recommendation and then found Hotel Serrano via a search. It was an excellent choice and will most likely return. Comfortable room, quiet environment and a very friendly (and helpful) staff made the stay most enjoyable. Highly recommend.
Stayed 2 nights in Jan 2024

4/10 Poor

Julio

Disliked: Property conditions & facilities

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable quality hotel
Very pleasant stay at this hotel. Situated next to an important boulevard in the city. So many good restaurants in the chic Salamanca neighborhood! Short walk to Gran Fénix hotel for Súper cocktails at night. Price/quality cannot be beat.
Stayed 2 nights in Dec 2023

10/10 Excellent

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for tourists. You can walk to key areas such as El Retiro, Gran Vía, etc.
Stayed 1 night in Nov 2023

10/10 Excellent

Luis, San Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price for such location
Stayed 1 night in Nov 2023

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We really enjoyed our stay!!
Stayed 6 nights in Oct 2023

10/10 Excellent

Altoon, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location service rooms all great!
Stayed 1 night in Jul 2023

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good, well located, simple
Stayed 1 night in Jul 2023

8/10 Good

Razvan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and convenient short stay
I've only stayed one night, no breakfast. Well positioned on Calle Serrano, surprised to see there is no ramp, we had heavy luggage which are hard to carry on stairs. reception people were nice, room was cosy but pretty small and bath is a bit outdated. for short stays, I would say is great option
Stayed 1 night in Jul 2023

10/10 Excellent

Antwoyne

Great location for public transportation, Great Area for shopping (All designer stores literally around the corner), Friendly staff, and a lowkey hotel… Thank you 😍
Stayed 6 nights in Jun 2023