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4.1 out of 5
Very good!
See all 250 wotif Reviews

"Myself and my family find the oaks very comfortable and ideal to convenience But each time we had been there the quality of furniture and repairs nee ... " More

By a verified traveller on Sat 09 Dec 2023

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Hotel Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$172* Per night/room 12 May - 13 May

Executive Apartment, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms ( Breakfast for 2 guests )

Bed Count 2 King Beds Maximum Occupancy 2 Max

Executive Apartment, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Oaks Mackay Rivermarque Hotel ratings based on 250 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Oaks Mackay Rivermarque Hotel

Everyone (153) Couples (44) Business (5) Family (33)
3 out of 5

Posted by on 24 Mar. 2024

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Comment from Hotel Management

16 Apr. 2024 by Oaks Mackay

Hi Renae,I'm pleased to hear we met most of your expectations during your stay, we look forward to seeing you again.

3 out of 5

Posted by on 20 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Oaks Team

Dear Linda,Thank you for providing your feedback.We hope to welcome you back in the future.Warm Regards,

2 out of 5
Furniture was ripped in lounge-tv in lounge didn’t work - paint peeling in ensuite- this was meant to be an executive apartment- certainly significantly below standard.

Posted by on 16 Jan. 2024

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Comment from Hotel Management

18 Jan. 2024 by Oaks Team

Dear Cherrie,Please accept our sincere apologises your stay did not live up to our high expectations.Rest assured your comments have been shared with our maintenance team to investigate and rectify.We hope you will choose to stay with us in the future so we can improve on this experience.Warm Regards,

1 out of 5
The receptionist was lovely. The room was sub standard for the price. It stunk of bleach, coming from bathroom sink. The tiles had dirty work boot prints all over them. The fans were covered in thick dust. The room was hot upon arriving and didn't seem to cool down. The bedrooms had better aircon. The balcony had 2 chairs and 1 small table. Room was booked for 3 people and slept 4. The dining table had rust and long time grim under glass. Only one of the 2 keys given to us worked. The pool has rubbish all around it. Loads in the garden beds. On the plus side the beds were comfortable. For the price, I would stay elsewhere.

Posted by on 31 Dec. 2023

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Comment from Hotel Management

1 Jan. 2024 by Oaks Rivermarque Team

Dear Venesa,Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my sincere apology for not being able to meet our usual standards during your recent stay. We have taken note of your feedback regarding the cleanliness of the room and would like to reassure you that that your comments have been shared with the housekeeping team and action has been taken to ensure these matters are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for your time.

4 out of 5
Myself and my family find the oaks very comfortable and ideal to convenience But each time we had been there the quality of furniture and repairs needed makes it quite questionable for the value of money I spend to stay there

Posted by on 9 Dec. 2023

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Comment from Hotel Management

12 Dec. 2023 by Oaks Mackay Rivermarque Team

Dear Tricia,Thank you for taking the time to provide your feedback. We apologise you left the hotel feeling disappointed. Your comment regarding the quality of the furnishing have been shared with our management team to investigate and rectify.We hope you may choose Oaks again so that we can provide a memorable experience.Warm Regards,

4 out of 5
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Posted by on 31 Oct. 2023

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Comment from Hotel Management

1 Nov. 2023 by Oaks Mackay Rivermarque Team

Dear Sheree,Thank you for providing your feedback, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back for a memorable experience in the future.Warm Regards,

4 out of 5

Posted by on 29 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Oaks Mackay Rivermarque Team

Dear Nancy,Thank you for providing a review, we are pleased to see you had an enjoyable stay.We look forward to welcoming you back when you are next in Mackay.Warm Regards,

4 out of 5
The lounges in reception really need replacing - doesn’t give a good first impression. Carpet in room very worn. Housekeeping is hit and miss. Sometimes bed made but not always and missed us completely one day (as we returned late we couldn’t tell anyone reception was closed). Restaurant isn’t always open so forget room service. The room we were in was extremely hot for October and the Aircon doesn’t go lower than 19 so rather uncomfortable and doesn’t cool down until late evening. Rather disappointed as we often stay at Oaks (and are away usually 200-300 nights per year) and this isn’t their usual standard.

Posted by on 18 Oct. 2023

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Comment from Hotel Management

25 Oct. 2023 by Oaks Mackay Rivermarque

Dear Robyn,Thank you for providing a review. We value feedback as this gives us insight to areas which can improve on.I apologise your stay did not meet expectations. It is never out intention for guests to leave disappointed and I apologise we fell short in this instance.Our couches in reception are due for replacement. The replacements have been ordered, we are waiting on delivery. We agree these don't provide the best impression on arrival.Our restaurant was open during your stay for breakfast and dinner services and room service is possible during these times. I apologise this was not communicated to you during your stay.Our contractors have checked the air conditioning unit in your room and found it to be working. The temperature can be lowered to 16 degrees as well as the speed turned up to cool the room more efficiently. Our reception is manned from 6am - 10.30pm and we have a caretaker available overnight for any issues. We have passed on your feedback concerning the housekeeping team to the relevant manager. We thank you for bringing this to our attention.We hope you may choose to stay with us again so that we can turn this around.Warm Regards,

3 out of 5
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Posted by on 15 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Oaks Mackay Rivermarque Team

Dear Kaite,Thank you for providing a review, we value all feedback.We hope you will choose to stay with Oaks again.Warm Regards,

4 out of 5
Room had a few issues, cracks in the walls in 3 places, very noisy dryer and exhaust fan in bathroom, tv issues but overall very handy to retail and dining outlets.

Posted by on 6 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by Oaks Mackay Rivermarque Team

Dear Naomi,Thank you for providing your feedback.We apologise for the issues in your room. Our maintenance manager has been advised and is rectifying these problems. We thank you for bringing it to our attention.We hope to welcome you back on your next visit to Mackay.Warm Regards,

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.