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5.0 out of 5

"Unbelievable place great staff and always going out of there way to please you " More

By a verified traveller on Tue 07 May 2019

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Hotel Description

A luxury stay in the heart of Macau awaits you at Sofitel Macau At Ponte 16. Within steps you'll find Almeida Ribeiro Street and Yuet Tung Ferry Terminal. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

A day of pampering at Sofitel Spa can include massages, aromatherapy, and mani/pedis along with access to the sauna and spa tub. The theme restaurant, Prive, serves French cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Turkish bath/hammam, sauna, and kids' swimming pool. 7212 square feet (670 square meters) of event facilities include 4 meeting rooms and conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. On weekday mornings buffet breakfast is served between 7:00 AM and 10:30 AM. There's also free self parking, along with the convenience of a free casino shuttle.

Sights within a 10-minute walk of this 4.5-star Macau hotel include St. Anthony's Church and St. Dominic's Church.

Superior Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$141* Per night/room 21 Mar. - 22 Mar.

Club Room, 2 Bedrooms, Business Lounge Access (Mansion at Sofitel)

Bed Count 1 King Bed Maximum Occupancy 6 Max

Superior Room, 2 Single Beds, City View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Luxury Room, 2 Single Beds, River View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Business Lounge Access

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Macau At Ponte 16 ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Sofitel Macau At Ponte 16

5 out of 5
Unbelievable place great staff and always going out of there way to please you

Posted by on 7 May 2019

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Comment from Hotel Management

11 May 2019 by Willson Tang

Dear Guest, Greetings from the Sofitel Macau at Ponte 16! I trust you had an overall good stay here with us and thank you so much for taking the time to share your valuable feedback! It is feedback like yours that keep all of our staff motivated on a daily basis. We continuously strive to deliver the best possible service. When you are planning a return visit to Macau, please do not hesitate to contact me directly and I am looking forward to be welcoming you in the near future! Best regards, Willson Tang Director of Guest Experience Sofitel Macau at Ponte 16

About the Sofitel Macau At Ponte 16

Location Rua Do Visconde Paco De Arcos, Macau, 0

Property Features

Sofitel Macau At Ponte 16 offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a fitness center. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A business center and 4 meeting rooms are available. Event space at this hotel measures 7212 square feet (670 square meters) and includes conference space. A children's pool, spa services, and a terrace are also featured at the luxury Sofitel Macau At Ponte 16. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Macau hotel.

  • 1 building
  • 408 guestrooms or units
  • 18 levels
  • 3 dining venues
  • 7212 sq ft of conference space
  • 670 sq m of conference space
  • Built in 2008
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Parking (limited spaces)

Transport

  • Property shuttles: Free casino shuttle
  • Parking: Free self parking

Room Amenities

Sofitel Macau At Ponte 16 offers 408 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. This Macau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM and 10:30 AM.

Prive - This theme restaurant specializes in French cuisine and serves dinner only. Reservations are required.

Mistral - This poolside buffet restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Open daily.

Le Chinois - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Disposable personal items such as toothbrushes, combs, loofahs, razors, nail files, and shoe brushes are available on request.

According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration. If the card could not be provided, guests are not allowed to stay.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MOP 300.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and cash. This property uses a grey water recycling system.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Cash or credit card deposit required
  • One child stays free
  • Car required
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Grey water recycling system
  • Security system
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MOP 185 for adults and MOP 98 for children
  • Rollaway bed fee: MOP 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Macau 16 Ponte
  • Macau Ponte
  • Macau Sofitel
  • Macau Sofitel Ponte 16
  • Sofitel 16 Ponte Macau
  • Sofitel Macau Ponte 16
  • Sofitel Ponte
  • Sofitel Ponte 16
  • Sofitel Ponte 16 Hotel
  • Sofitel Ponte 16 Hotel Macau
  • Macau Peninsula Sofitel
  • Sofitel Macau At Ponte 16 Hotel Macau
  • Sofitel Macau Ponte 16 Hotel
  • Sofitel Ponte 16
  • Macau Peninsula Sofitel
  • Sofitel Macau At Ponte 16 Hotel
  • Sofitel Macau At Ponte 16 Macau
  • Sofitel Macau At Ponte 16 Hotel Macau

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.