4/10 Poor
Jason
Travelled with family
26 Feb 2024
Average at best
Started our experience off by self parking in the hotel garage. The garage was chaos, the valet parked cars exceeded their 1st floor section so the valet people were parking cars all along the up and down ramps inside the garage which led to many traffic jams, people honking their horns around each corner, and people having to back up to allow people by multiple times! They charge $40 a night to park in this madness too!
Upon entering the lobby it was very crowded and loud and we had a very hard time hearing the person checking us in. When we made our online reservation and again as we were checking in we asked for a room on the upper floors of the building. She put us on the 6th floor (of 17!) facing a parking garage.
The room was nicely decorated and looked recently redone.. but didnt feel clean. The carpet between the beds had visible long black hairs all over it, and the corners of the floors had all kinds of dust and debris like the room haven’t been vacuumed in a long time! The bedding was nice quality but the mattress in one of the beds was very worn and sloped down in the center. The bathroom vanity was newer looking but the tub/shower combo was in major need of updates! The tub was so stained and dirty looking we had to put a towel down to stand on when taking a shower.
No room service, only 1 restaurant that was average at best. For the price we paid for this hotel we were very disappointed.
Jason
Stayed 1 night in Feb 2024