4/10 Poor
Melvin
Travelled with group
30 Jan 2024
Disliked: Cleanliness, property conditions & facilities
Firstly, upon check-in, we were informed by the receptionist that the room we had reserved, a Basic Twin Room with 2 Twin Beds, was unavailable. Instead, we were given a room with only one bed. This was a clear deviation from the reservation we had made and significantly inconvenienced us, especially considering we had traveled from Los Angeles with large checked bags and were exhausted from the journey.
Adding to our frustration, the room was located on the fourth floor of the building, which lacked an elevator. This meant that we had to navigate multiple flights of stairs with our heavy luggage, exacerbating our already tired state.
Upon expressing our concern to the staff, we were initially met with resistance. The receptionist argued that the room with 2 twin beds was not available at the time of our check-in and claimed that the single-bed room was an upgraded version offered to us at no extra charge. However, after further investigation, it was revealed that the room we had originally booked was indeed available, indicating a lack of attention to detail and organization on the part of the staff.
Subsequently, we were required to relocate to the correct room, resulting in additional inconvenience and wasted time. Moreover, upon settling into the room, we discovered that it was not adequately cleaned, with stained sheets and overall poor cleanliness standards.