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4.0 out of 5

"Ok but not good location " More

By a verified traveller on Sun 22 Jan 2023

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Hotel Description

A luxury stay in Genting Highlands awaits you at Grand Ion Delemen Hotel. You'll be 4.6 km (2.9 mi) from Skytropolis Indoor Theme Park and 4.7 km (2.9 mi) from First World Plaza. Highlights at this family-friendly hotel include a restaurant and an indoor swimming pool.

The restaurant, Kembali Kitchen, serves local and international cuisine and is open for breakfast, lunch, and dinner. Enjoy the gym and kids' swimming pool as well as access to rock climbing and ziplining. 4896 square feet (455 square meters) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. To-go breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM.

Sights within a 10-minute drive of this 5-star Genting Highlands hotel include Arena of Stars and SkyAvenue.

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$167* Per night/room 29 Apr. - 30 Apr.

Suite, 3 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 9 Max

Family Suite

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Suite, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 7 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Ion Delemen Hotel ratings based on 2 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Grand Ion Delemen Hotel

Everyone (1) Couples (1)
3 out of 5
Ok but not good location

Posted by on 22 Jan. 2023

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5 out of 5
Good staff and great facilities. Only issue we had was just with the room we had. It had a stench in the drain. So that was quite unpleasant. However comfort and technology were great!

Posted by on 5 Dec. 2018

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Comment from Hotel Management

8 Dec. 2018 by gm

Dear Anonymous Thank you for your review and we apologize for the unfortunate smell in your room . However we noticed that you enjoyed the rest of your stay. Looking forward welcoming you back Warm Regards Dato Franz Swoboda General Manager Grand Ion Delemen Genting Highlands

Property Features

Grand Ion Delemen Hotel offers its guests a children's pool, an indoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. Business amenities include a business center and 10 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 4896 square feet (455 square meters) and includes conference space. Tour/ticket assistance, an arcade/game room, and a garden are also featured at the luxury Grand Ion Delemen Hotel. This 5-star Genting Highlands hotel is smoke free.

  • 611 guestrooms or units
  • 4896 sq ft of conference space
  • 455 sq m of conference space
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Garden
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities
  • Arcade/game room
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Room Amenities

Grand Ion Delemen Hotel offers 611 air-conditioned accommodations with safes and complimentary bottled water. 42-inch LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Genting Highlands hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy to-go breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 10:30 AM.

Grand Ion Delemen Hotel has a restaurant on site.

Kembali Kitchen - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Open daily.

Fairy Tales - This café serves dinner and light fare. Reservations are required. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Grand Ion Delemen Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 18 and up; guests must have received their complete COVID-19 vaccination at least 14 days prior to check-in.

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • UnionPay
  • Car recommended
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 11
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 18
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 14

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MYR 100.00 per night
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately MYR 60 for adults and MYR 30 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Genting Highlands
  • Grand Ion Delemen
  • Ion lemen Genting Highlands
  • Grand Ion Delemen Hotel Hotel
  • Grand Ion Delemen Hotel Genting Highlands
  • Grand Ion Delemen Hotel Hotel Genting Highlands

You should know

  • Pool access available from 8:00 AM to 11:00 AM.
  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.