Wow. Best staff. Mateus, Oskar and Victoria treated us like dear friends helping us with every imaginable thing. Booking and arranging train schedules, luggage, dinner recommendations and reservations. Making us feel safe and cared for when we’d separate for different activities. Friendly greetings. We felt like we were returning home. We travel a lot. One young healthy and one old with mobility issues. This hotel is very close to everything - 3 minute Bolt/Uber walk at worst, 10 minute to large train station and giant mall. Very close but not on top of main square so it’s very peaceful without the young rowdy behavior right outside the door. William brought our baggage up and I hadn’t exchanged any money yet. I didn’t remember tip him and feel terrible. No one here has their hand out for tipping. Nice change from the States. Breakfast was well done with lots of variety, neat clean oft replaced/refilled. Rooms were spotless, beds comfortable. Nice pillows, 2 per person. Hotel provides a service for massage. They come to your room for about $60 US for an hour. Minifrig in room with lots of variety as cheap as a grocery store. $2 for a beer or soda. Nice touch. Best hotel I can remember staying at, I am home 24 hours and already miss it. Thank you.