8/10 Good
Kerry
Travelled with partner
22 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds are well kept and beautiful. We had a suite beach view with pavillon, which is a bit of a mis-conception because in front of your pavillon is an area of sand then the large swimming pool and then the beach and sea which you cannot actually see! The suite itself was lovely. All the staff were friendly and helpful. It was our 29th wedding celebration and unfortunately on the night my husband was ill and I had to go to dinner on my own. They had decorated the table and had a cake prepared for us. The following night there was a BBQ on the beach, all the tables set out with candlelight, very pretty. Food was plentiful but - I had a chicken kebab which was cooked on the outside and raw in the middle! I pointed this out to the waitress when she removed our plates but she did nothing. My husband spoke to the maitre de who was very concerned and also bought her manager over to speak to us. They spoke to the chef who had cooked the chicken and all were very apologetic. To make amends the following evening they provided us with the Romantic dinner on the beach which was really lovely. We had our celebration cake and about 6 members of staff sang to us. The main buffet restaurant had a good selection of food and a pasta station. At breakfast again there was a good selection of pastries, a fresh egg station, toast and cereals. The all inclusive package is very restrictive with spirits and only one choice of red,white or rose wine.
Kerry
Stayed 4 nights in Jan 2024