8/10 Good
Peter A.
24 Aug 2023
Liked: Cleanliness
Missing Attention to Detail
The property was pretty and fit our needs well. It was well appointed, and comfortable. We liked the location. However the property manager lacked an attention to detail that detracted from the trip.
To begin with, she did not consistently reply to my inquiries within a business day. The check-in instructions were somewhat confusing, and included, for example, an incorrect street name. (It was a "court", not a "circle", a minor difference that matters if you're using a navigation app that can't find your vacation home!) Once we arrived at the property, I went to guest services of the associated resort to pick up our passes. We had not been pre-registered, as we were supposed to be and had paid to be. When I asked why, the person behind the counter guessed the name of the property manager I was dealing with. Clearly I was not the only client to have this experience.
At the house, the hot water didn't work. So the showers were cold and the pool was unheated. It was Saturday.
The property manager told us she would call the maintenance people on Monday, as they were closed over the weekend. On Sunday, the maintenance people showed up on their own to clean the pool. We asked them to fix the heat, and they did. They pointed out they were available 24/7 and assured us we could call them any time. That was not the information the property manager gave us.
Peter A.
Stayed 5 nights in Aug 2023