4/10 Poor
Carol
Travelled with family and small children
4 Mar 2024
Liked: Cleanliness, property conditions & facilities
We've stayed at the facility many times over the past few years, my grandkids like the pool and we've had a pretty decent experience over all, however, this last stay was terrible. Some one had either dumped sand in the pool or swam covered in sand. there was a sand all over the bottom of the pool. The pool area was dirty and there were no pool towels. There were state tournaments in Jamestown that weekend so the facility was fully booked. There were kids Running and yelling through the hallways, banging against the walls and room doors until about 1:00 am. There were no parents or chaperones to be found. There was one young (20 something) manager on duty who didn't have a clue how to manage the situation. It was terrible. We had two young kids with us and they kept getting woken up by all the racket. The kids were asked to stop, I went to the front desk to ask for help but the kid on duty didn't know what to do, the whole lobby was full of noisy kids with the adults in the bar. There were several others there not associated with the tournament who complained about the noise and disruptive guests. I didn't think of it at the time or I would have called the police--that's how disruptive it was. I will be checking before I book next time to see what's going on there and if the pool is clean. I will also call the police if the facility can't manage their own guests.
Carol
Stayed 1 night in Mar 2024