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Crowne Plaza Indianapolis-Dwtn-Union Stn

3.5 star property
Hotel with 2 restaurants, walk to Lucas Oil Stadium

Choose dates to view prices

Photo gallery for Crowne Plaza Indianapolis-Dwtn-Union Stn

Meeting facility
Point of interest
Suite, 2 Double Beds (Train Car)
Reception
Exterior
Reviews
8.8

Excellent

Popular amenities

  • Breakfast availableBreakfast availableBreakfast available
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry

Explore the area

Map
123 W Louisiana St, Indianapolis, IN, 46225
  • Popular LocationIndiana Convention Center3 min walk
  • Popular LocationLucas Oil Stadium4 min walk
  • Popular LocationGainbridge Fieldhouse9 min walk
  • AirportIndianapolis, IN (IND-Indianapolis Intl.)18 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible (Communication)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Communication)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

7.5/10 Good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 2 Double Beds (Train Car)

Suite, 2 Double Beds (Train Car)

Suite, 2 Double Beds (Train Car)

9.2/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Accessible (Accessible Tub)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Pool View

10/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 1 Bedroom

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
Hairdryer
Shower/bath combination
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

9.5/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds

8.9/10 Excellent

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 37.0 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Pool View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed (Train Car)

Suite, 1 King Bed (Train Car)

Suite, 1 King Bed (Train Car)

10/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

9.3/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

9.4/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

9/10 Excellent

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Queen Beds

9.2/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Hairdryer
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior
Omni Severin Hotel
Pool
Pet-friendly
Restaurant
Air conditioning
4.2 out of 5, Very good, (1160)
The price is AU$441
for 1 night
includes taxes & fees
9 June - 10 June
Omni Severin Hotel

About the area

Indianapolis

Crowne Plaza Indianapolis-Dwtn-Union Stn places you in the centre of Indianapolis, within a short 5-minute stroll of popular places like Indiana Convention Center and Lucas Oil Stadium. Highlights at this hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The restaurant, 123 West, serves American cuisine and is open for breakfast. 55000 square feet (5110 square metres) of event facilities include 22 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Full breakfast is available daily. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this Downtown Indianapolis hotel include Gainbridge Fieldhouse and White River State Park.

What's nearby

  • Indiana Convention Center - 3 min walk
  • Circle Center Mall - 3 min walk
  • Lucas Oil Stadium - 4 min walk
  • Gainbridge Fieldhouse - 9 min walk
  • Indianapolis Zoo - 5 min drive

Getting around

  • Indianapolis Station - 2 min walk
  • Canal Station - 8 min drive
  • Indianapolis International Airport (IND) - 18 min drive

Restaurants

  • Brothers Bar & Grill - 5 min walk
  • Harry & Izzy's - 3 min walk
  • Slippery Noodle Inn - 4 min walk
  • White Castle - 4 min walk
  • The Old Spaghetti Factory - 4 min walk

About this property

Crowne Plaza Indianapolis-Dwtn-Union Stn

Hotel with 2 restaurants, walk to Lucas Oil Stadium
There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 22 meeting rooms are available.

Public spaces have free WiFi. Event space at this hotel measures 55000 square feet (5110 square metres) and includes conference space. A 24-hour fitness centre, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Indianapolis-Dwtn-Union Stn. Parking is available for a fee.

This Indianapolis hotel is smoke free.

  • 273 guestrooms or units
  • 3 levels
  • 2 dining venues
  • 55000 sq ft of conference space
  • 5110 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Crowne Plaza Indianapolis-Dwtn-Union Stn offers 273 air-conditioned accommodations with video game consoles and a safe. Televisions come with premium satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Indianapolis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 45 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • 123 West
  • Taggart's

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 22 meeting rooms
  • 24-hour business centre
  • 55,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Pay films
  • TV with premium satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately USD 5.00 to 15.00 per person
  • Valet parking fee: USD 45 per day (in/out privileges)
  • An in-room refrigerator is available for an additional fee
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Indianapolis Downtown Union Station
Crowne Plaza Union Hotel Indianapolis Downtown Station
Crowne Plaza Indianapolis Downtown Union Station Hotel
Crowne Plaza Union Station

Frequently asked questions

What is the cancellation policy at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Crowne Plaza Indianapolis-Dwtn-Union Stn offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Indianapolis-Dwtn-Union Stn?

As of 26 May 2024, prices found for a 1-night stay for 2 adults at Crowne Plaza Indianapolis-Dwtn-Union Stn on 23 June 2024 start from AU$253.56, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Yep, Crowne Plaza Indianapolis-Dwtn-Union Stn has valet parking with in/out privileges for USD 45 per day.

Is Crowne Plaza Indianapolis-Dwtn-Union Stn family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Crowne Plaza Indianapolis-Dwtn-Union Stn is a hit with families.

Does Crowne Plaza Indianapolis-Dwtn-Union Stn serve breakfast?

You bet, full breakfast is available daily.

Is there a free airport shuttle available at Crowne Plaza Indianapolis-Dwtn-Union Stn?

No, Crowne Plaza Indianapolis-Dwtn-Union Stn does not offer an airport shuttle service.

Is there a bar or restaurant at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Crowne Plaza Indianapolis-Dwtn-Union Stn?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Crowne Plaza Indianapolis-Dwtn-Union Stn?

No, only service animals are allowed.

Crowne Plaza Indianapolis-Dwtn-Union Stn Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 600 out of 1004 reviews" "
Rating 8 - Good. 233 out of 1004 reviews" "
Rating 6 - Okay. 94 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got the train car for our anniversary was really nice everyone was very nice would go back again
Stayed 1 night in Feb 2024

6/10 Okay

Kelly

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

Matthew

Travelled with partner
Disliked: Staff & service
Initially was given the a key that didn’t work along with multiple other guests checking in at that time. We also had to go back to the front desk and talk to multiple employees to finally get our breakfast vouchers which they initially said was not included.

4/10 Poor

Astra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a train car, and when I got there I was told that the room I booked was not available, so they “upgraded” us to a different room. That room wasn’t bad, but it was certainly not an “upgrade.” I was asked later how things were, and I said I was disappointed with the room, since it wasn’t the one we booked. It seemed overpriced since it wasn’t the train car that I spent extra on. That person told me that I never booked a train car, and the one we were in was the one we had booked all along! I was told this by two different people, even though when we checked in, I didn’t say anything at all about and the person checking us in was the one who brought up the room change, so we obviously did, and that was what made me more mad than anything. Another employee that we talked to made it sound like it was a normal occurrence to have people book these special rooms and then not get them because they are oversold. Accommodations are fine, but their business practice needs some work.
Stayed 1 night in Dec 2023

2/10 Terrible

Rene

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

susan

Loved staying in the train cars. The staff was extremely friendly
Stayed 1 night in Jan 2024

4/10 Poor

Julia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Worst hotel customer relations nightmare ever!
The hotel didn’t utilize the fully paid for hotels.com reservation that I supplied upon check in. However, they charged my credit card for the entire stay. We paid $36 for the hot breakfast buffet and was even given the times for breakfast upon check in BUT was told in the morning that there’s not enough guests to offer a buffet. No apologies, no refunds. I’ve made countless calls to the hotel trying to get the billing issues resolved to no avail and now, we’re 10 days into it. Hotels.com has been of no use in resolving any of these issues either. To make matters worse, my husband of nearly 30 years left his wedding band in the shower. He realized it when heading towards the airport. The hotel was contacted immediately and referred to a website that deals with lost and found. After paying a sizable fee, we breathed a sigh of relief it was found. Guess what? As of today, the ring has not been returned just like the countless calls to the Crown Plaza’s manager asking for help in getting this resolved. Don’t get me wrong, it’s a beautifully unique upscale hotel and we had hoped to go back to stay in the train car suites in Feb ‘24 with our grandchild but unless they can properly address the current issues, it’d be a cold day in Hell before I’d stay there again and I’d have very serious reservations about handing them access to my credit cards because of how reckless they’ve handled the one they had access to up until this point. I’ll update you if we find resolution.
Stayed 1 night in Jan 2024

8/10 Good

Daniel, sparta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023