The staff is very welcoming and eager to provide whatever help you may need. They explain how everything works, and were happy to arrange excursions as needed. Excellent walkable location to Old Havana, and breakfast is included in the room rate. Remember, this is Cuba, so don't expect a sumptuous feast, but it's good food, albeit limited in selections. Also, the neighborhood visually looks somewhat run down, but it seemed to be pretty safe, at least if you're not out at 3 AM. Again, it's Cuba.