2/10 Terrible
kieran
28 Feb 2024
Disliked: Room comfort
Do not stay here, terrible property
An absolute shambles, worst hotel I have ever stayed in. Got there and was greeted so off to a good start quickly followed by my room key not working, walked down to reception to get another one, had to be walked to my room so they could open the door for me still no key for my room, then had a knock on my door 30 minutes later with a new key for my room tested it and still did not work, waited another 30 minutes got another key and finally it worked. An hour of sitting around waiting for a key fob to be provided, chose this property as it looked very nice and like they had a decent clientele so thought I would get a good night sleep. Was woken up at 3am in the morning to loud TVs playing in other rooms, the walls are super thin you can hear other people's toilets flush, called the reception at 4am as wanted to make sure I wasn't being unfair but the noise didn't quieten down. Reception said they would investigate left it another hour and still loud TVs playing so hadn't been investigated or anything done at all. Finally I contacted reception again at about 5am I finally heard someone visit the room next to me. Silence at last, if you have any type of driving or important meeting or just something where you need a good night's sleep I would avoid this, had to end up staying in Birmingham as I was just too tired to continue driving so cost me extra money. Property wouldn't refund my stay or offer any kind of compensation at all. Never had such a bad experience.Do not recommend
kieran
Stayed 1 night in Feb 2024