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Sheraton Grand Hangzhou Wetland Park Resort

5.0 star property
Luxury hotel connected to a railway/underground station in Xihu with 3 restaurants

Choose dates to view prices

Photo gallery for Sheraton Grand Hangzhou Wetland Park Resort

Property entrance
Exterior
Premium bedding, down duvets, minibar, in-room safe
Lounge
Reception
Reviews
8.6

Excellent

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • Room serviceRoom serviceRoom service

Explore the area

Map
1 Westbrook Resort, Zijinggang Road, Hangzhou, Zhejiang, 310030
  • Popular LocationXixi Wetland Park1 min walk
  • Popular LocationLingyin Temple6 min drive
  • Popular LocationWest Lake8 min drive
  • AirportHangzhou (HGH-Xiaoshan Intl.)51 min drive

Room options

View all photos for Deluxe Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony

Club Twin Room, 1 Double Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
  • 45 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Club Room, 1 King Bed

Highlights

Balcony
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Balcony, Garden View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Double Beds, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed

Family Suite, 1 King Bed with Sofa bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Club Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Air conditioning
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
  • 95 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Kids Fun Room, 2 Double Beds, Balcony

Kids Fun Room, 2 Double Beds, Balcony | View from room

Kids Fun Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Kids Fun Room, 1 King Bed, Balcony

Kids Fun Room, 1 King Bed, Balcony | View from room

Kids Fun Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Garden View

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed, Balcony, Garden View

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Balcony

Premium bedding, down duvets, minibar, in-room safe

Superior Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Superior Room, 1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony

Glamping Room, 2 Double Beds, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony

Glamping Room,1 King Bed, Balcony

Highlights

Balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Renovated in 2021
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
Shangri-La Hangzhou
Parking included
Free WiFi
Restaurant
Air conditioning
4.1 out of 5, Very good, (213)
The price is AU$220
for 1 night
includes taxes & fees
28 May - 29 May
Shangri-La Hangzhou

About the area

Hangzhou

At Sheraton Grand Hangzhou Wetland Park Resort, you'll be connected to a railway/underground station and steps from Xixi Wetland Park. Highlights at this luxury hotel include in-room free WiFi, balconies and LCD TVs. .The buffet restaurant, Feast, is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, free kids' club, 24-hour gym and sauna. 15 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include 3 restaurants and free Wi-Fi in public areas. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of airport pick-up service. .Sights within a 10-minute drive of this 5-property class Xihu hotel include Lingyin Temple and West Lake.

What's nearby

  • Xixi Wetland Park - 1 min walk
  • Lingyin Temple - 6 min drive
  • Hangzhou Botanical Garden - 8 min drive
  • West Lake - 8 min drive
  • Zhejiang University Yuquan Campus - 8 min drive

Getting around

  • Dongyue Station - 11 min walk
  • West Railway Station - 25 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive

Restaurants

  • 钛晶乐坊ktv - 12 min walk
  • 吾岛融合餐厅 - 12 min walk
  • 重庆刘一手火锅 - 2 min drive
  • 脉舟回香阁 - 2 min drive
  • 西溪天堂 - 19 min walk

About this property

Sheraton Grand Hangzhou Wetland Park Resort

Luxury hotel connected to a railway/underground station in Xihu with 3 restaurants
Sheraton Grand Hangzhou Wetland Park Resort offers its guests an indoor pool, a sauna, and a 24-hour fitness centre. There are 3 restaurants on site. Business amenities include a business centre and 15 meeting rooms.

Public spaces have free WiFi. Spa services, a terrace, and a complimentary children's club are also featured at the luxury Sheraton Grand Hangzhou Wetland Park Resort. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis. A complete renovation of Sheraton Grand Hangzhou Wetland Park Resort was completed in July 2021.

This 5-star Hangzhou hotel is smoke free.

  • 380 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • Built in 2011
  • Kid's club (free)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Sheraton Grand Hangzhou Wetland Park Resort offers 380 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies. Beds feature down duvets and premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

This Hangzhou hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are 7 treatment rooms including rooms for couples. Services include massages.

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free covered self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: CNY 196 for adults and CNY 196 for children
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Feast
  • Satine
  • Yue

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Fitness classes
  • Free children's club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Free children's club
  • Free cot
  • Indoor pool
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • In a national park
  • On the riverwalk
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 5 floors
  • Banquet hall
  • Built in 2011
  • Lifeguards
  • Renovated entire property - July 2021
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • IPod dock
  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Local meal delivery service
  • Minibar
  • Restaurant dining guides

Outdoor space

  • Balcony

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 16

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 16 May 2024 to 8 July 2024 (completion date subject to change). The following areas are affected:
  • Swimming pool

Guests will have access to the following alternative facilities during the renovation:

  • Health club

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sheraton Grand Hangzhou Wetland Park Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CNY 327.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CNY 500

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 196 for adults and from CNY 196 for children
  • Airport shuttle fee: CNY 660 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: CNY 327.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:30 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Sheraton Hangzhou Wetland Park
Sheraton Hangzhou Wetland Park Resort
Sheraton Wetland Park
Sheraton Wetland Park Resort
Wetland Resort
Sheraton Grand Hangzhou Wetland Park Resort
Sheraton Grand Wetland Park Resort
Sheraton Grand Hangzhou Wetland Park
Sheraton Grand Wetland Park
Sheraton Hangzhou Wetland Park
Sheraton Grand Hangzhou Wetland Park Resort Hotel
Sheraton Grand Hangzhou Wetland Park Resort Hangzhou
Sheraton Grand Hangzhou Wetland Park Resort Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Sheraton Grand Hangzhou Wetland Park Resort?

Sheraton Grand Hangzhou Wetland Park Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Grand Hangzhou Wetland Park Resort?

As of 14 May 2024, prices found for a 1-night stay for 2 adults at Sheraton Grand Hangzhou Wetland Park Resort on 19 May 2024 start from AU$167.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Grand Hangzhou Wetland Park Resort?

Yep, Sheraton Grand Hangzhou Wetland Park Resort has a free self car park. Onsite parking is limited.

Is there a spa on site at Sheraton Grand Hangzhou Wetland Park Resort?

There's no onsite spa, but this property does offer services like massages.

Does Sheraton Grand Hangzhou Wetland Park Resort have a pool?

Sheraton Grand Hangzhou Wetland Park Resort has a pool and an indoor pool. The pool is open 6:30 AM to 11:00 PM. The property will be renovating the swimming pool from May 16 2024 until July 8 2024 (completion date subject to change).

What luxury perks are available at Sheraton Grand Hangzhou Wetland Park Resort?

Sheraton Grand Hangzhou Wetland Park Resort features an indoor pool, a steam room and 3 restaurants. All guestrooms come with deep soaking tubs and premium bedding.

What makes Sheraton Grand Hangzhou Wetland Park Resort a romantic place to stay?

Couples spa treatments and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Sheraton Grand Hangzhou Wetland Park Resort.

Is Sheraton Grand Hangzhou Wetland Park Resort family-friendly?

You bet! With amenities such as a free children's club and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Sheraton Grand Hangzhou Wetland Park Resort is a hit with families.

Are there hot tubs in the rooms at Sheraton Grand Hangzhou Wetland Park Resort?

No, but there are deep-soaking baths in the guestrooms.

Does Sheraton Grand Hangzhou Wetland Park Resort serve breakfast?

Yeah, buffet brekkie is available daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sheraton Grand Hangzhou Wetland Park Resort?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Grand Hangzhou Wetland Park Resort?

Yep, you can grab a meal at Sheraton Grand Hangzhou Wetland Park Resort's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Sheraton Grand Hangzhou Wetland Park Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Grand Hangzhou Wetland Park Resort?

No, pets and service animals are not allowed.

Sheraton Grand Hangzhou Wetland Park Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 66 out of 124 reviews" "
Rating 8 - Good. 39 out of 124 reviews" "
Rating 6 - Okay. 11 out of 124 reviews" "
Rating 4 - Poor. 6 out of 124 reviews" "
Rating 2 - Terrible. 2 out of 124 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

4/10 Poor

Wing Chi

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Reception counter staff attitude is very bad and not well trained

4/10 Poor

Jennifer

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Needs AC
I have never been more uncomfortable in a hotel room in my life. The air conditioning was not yet turned on despite the blazing temperatures. My room ended up being 33 Celsius at one point. The staff tried to help by bringing a fan but it did not do much.
Stayed 1 night in Mar 2021

10/10 Excellent

YE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
njoy
Very nice trip and excellent service
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family suite facilities are good n staff r nice. Breakfast buffet is close n location close to Xixi Wetland.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was glad that we were able to check in a bit early, a little after noon, since we had a very early flight and were very tired. Also I liked the spacious room as we had a roll-in bed for my son.
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
I went for a friend trip and we loved this hotel! Staff was very helpful and knowledgeable about the area. French restaurant for dinner was fancy and delicious. Buffet breakfast was awesome. Spa treatments were luxurious. Would stay here again.
Stayed 1 night in Nov 2019

8/10 Good

Hui

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice family reunion
had good time for family reunion.
Stayed 2 nights in Oct 2019

10/10 Excellent

Fabrizio, New York

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. The staff are informative and friendly. Good experience.
Stayed 2 nights in Jul 2019

8/10 Good

GARNET

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proximity to the wetlands park was nice. And there is a park just past the "Outlet" mall, very nice walking. The French restaurant was terrible..overpriced, and two members of our group got sick later.
Stayed 3 nights in Apr 2019