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Best Western Premier Alsterkrug Hotel

4.0 star property
Upscale Hamburg hotel in Hamburg-Nord with 2 restaurants

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Photo gallery for Best Western Premier Alsterkrug Hotel

Exterior
Meeting facility
Premium Room, 1 Double Bed, Garden View (Quiet Location)
Exterior
Sauna, steam room, body treatments, body scrubs, facials, massages
Reviews
8.6

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
Alsterkrugchaussee 277, Hamburg, HH, 22297
  • Popular LocationHagenbeck Zoo7 min drive
  • Popular LocationHamburg Messe and Congress8 min drive
  • Popular LocationMiniatur Wunderland12 min drive

Room options

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 1 Double Bed, Garden View (Quiet Location)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Premium Room, 1 Double Bed, Garden View (Quiet Location)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Comfort Room, 1 Double Bed (Converts to 2 Twin Beds)

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
Portable fan
  • 19.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Executive Room, 1 Double Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Heating
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior
Holiday Inn Hamburg - City Nord, an IHG Hotel
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1000)
The price is AU$266
for 1 night
includes taxes & fees
29 May - 30 May
Holiday Inn Hamburg - City Nord, an IHG Hotel

About the area

Hamburg

A family-friendly stay in Hamburg awaits you at Best Western Premier Alsterkrug Hotel. You'll be 5.3 km (3.3 mi) from Hagenbeck Zoo and 6.4 km (4 mi) from Hamburg Messe and Congress. Highlights at this hotel include 2 restaurants, a full-service spa and a 24-hour gym. .A day of pampering at alsterSpa can include massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, Restaurant Alsterkrug, serves German cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna as well as access to a bowling alley and rowing/canoeing. 2669 square feet (248 square metres) of event facilities include 6 meeting rooms and a conference centre. Added amenities include free WiFi in public areas and laundry facilities. On weekday mornings buffet breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of a cruise terminal shuttle. .Places within a 15-minute drive of this 4-property class Hamburg-Nord hotel include Reeperbahn and St. Pauli Piers.

What's nearby

  • Hagenbeck Zoo - 7 min drive
  • Hamburg Messe and Congress - 8 min drive
  • Reeperbahn - 10 min drive
  • Miniatur Wunderland - 12 min drive
  • Elbe Philharmonic Hall - 12 min drive

Getting around

  • Dakarweg Hamburg Station - 6 min drive
  • Alsterdorf U-Bahn - 15 min walk
  • Hamburg Airport (HAM) - 6 min drive

Restaurants

  • Croque Factory - 2 min drive
  • Café Himmelsschreiber - 5 min drive
  • Burger King - 5 min walk
  • Braband - 2 min walk
  • Alsterdorfer Backhus - 14 min walk

About this property

Best Western Premier Alsterkrug Hotel

Upscale Hamburg hotel in Hamburg-Nord with 2 restaurants
Best Western Premier Alsterkrug Hotel offers its guests a full-service spa, a sauna, and a 24-hour fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 2669 square feet (248 square metres) and includes a conference centre. Spa services, a terrace, and barbecue grills are also featured at the family-friendly Best Western Premier Alsterkrug Hotel. A cruise ship terminal shuttle and a bus station shuttle are available for a fee. Parking is available for a fee.

This 4-star Hamburg hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 3 levels
  • 2 dining venues
  • Conference rooms
  • 2669 sq ft of conference space
  • 248 sq. m of conference space
  • Built in 1985
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
Best Western Premier Alsterkrug Hotel offers 106 accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. A pillow menu is available. 23-inch flat-screen televisions come with premium satellite channels. Bathrooms include a shower with a rainfall showerhead, dressing gowns, complimentary toiletries and hairdryers.

This Hamburg hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include espresso makers and free newspapers. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, alsterSpa. Services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 7 years old are not allowed in the spa.

Languages

Croatian, English, German, Italian, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking within 2 metres
  • Street parking available
  • Bus station shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Onsite parking available only on request
  • Uncovered parking on site (EUR 7 per day)
  • Covered valet parking on site (EUR 17 per day)
  • Onsite parking options include a garage

Food and drink

  • Weekday buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 27 per person
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Braband Bistro & Wein
  • Restaurant Alsterkrug

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Bicycle storage
  • Boat
  • Bowling alley
  • Canoeing
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Bowling alley
  • Laundry facilities
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 6 meeting rooms
  • Conference centre (2,669 square foot of space)

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Outdoor furniture
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Building
  • Built in 1985
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Fireplace in lobby
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 23-inch flat-screen TV with premium satellite channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: EUR 40
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 69 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 27 per person
  • Uncovered self-parking fee: EUR 7 per day
  • Valet parking fee: EUR 17 per day
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: EUR 40 (subject to availability)
  • Rollaway bed fee: EUR 69 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking
This property accepts credit cards, mobile payments and cash
This property uses solar energy, plus eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds, sofa beds and on-site parking. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, cash and mobile payments. This property uses solar energy, plus eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars, and is displayed on this page as 4 stars.

Property is also known as

Alsterkrug
Alsterkrug Hotel
Best Western Alsterkrug
Best Western Premier Alsterkrug
Best Western Premier Alsterkrug Hamburg
Best Western Premier Alsterkrug Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Hotel Alsterkrug Best Western
Best Premier Alsterkrug
Best Western Premier Alsterkrug Hotel Hotel
Best Western Premier Alsterkrug Hotel Hamburg
Best Western Premier Alsterkrug Hotel Hotel Hamburg

Frequently asked questions

Is parking available at Best Western Premier Alsterkrug Hotel?

Yep, Best Western Premier Alsterkrug Hotel has an uncovered self car park for EUR 7 per day.

How much does it cost to stay at Best Western Premier Alsterkrug Hotel?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at Best Western Premier Alsterkrug Hotel on 9 June 2024 start from AU$222.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Best Western Premier Alsterkrug Hotel?

The closest beach to Best Western Premier Alsterkrug Hotel is Övelgönne (9.6 km).

Is there a spa on site at Best Western Premier Alsterkrug Hotel?

Yep, alsterSpa is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

What makes Best Western Premier Alsterkrug Hotel a romantic place to stay?

A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Best Western Premier Alsterkrug Hotel.

Does Best Western Premier Alsterkrug Hotel serve breakfast?

Yeah, buffet breakfast is on offer on weekdays from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Best Western Premier Alsterkrug Hotel?

No, Best Western Premier Alsterkrug Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Premier Alsterkrug Hotel?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Best Western Premier Alsterkrug Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Premier Alsterkrug Hotel?

Cats and dogs are welcome at Best Western Premier Alsterkrug Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Best Western Premier Alsterkrug Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 257 reviews" "
Rating 8 - Good. 112 out of 257 reviews" "
Rating 6 - Okay. 25 out of 257 reviews" "
Rating 4 - Poor. 8 out of 257 reviews" "
Rating 2 - Terrible. 3 out of 257 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near the airport and walkable to the Ubon train.
Stayed 4 nights in Oct 2023

8/10 Good

Allan

Stayed 5 nights in Jul 2023

10/10 Excellent

Jackie

Stayed 2 nights in Oct 2022

10/10 Excellent

Horst, West Roxbury

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated property. Clean rooms for a reasonably price. Local transportation is ok, but scheduled too infrequently (weekend). Staff was very friendly and helpful.
Stayed 2 nights in Aug 2022

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Manfred, Fort Lauderdale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in May 2022

8/10 Good

Teemu

Liked: Cleanliness, staff & service, property conditions & facilities
Good service, poor wifi
+ Very good and polite service + Good and clean sauna/spa facilities - Noise isolation between the room and corridor could been better - Wifi quality was poor
Stayed 4 nights in May 2022

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Lufthansa
Great facilities and a comfortable room. Food at the hotel was excellent. Friendly staff too.
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enough for one night stays
Excellent service. The hotel is overall in good condition l, however it was noisy when someone at the next room was taking a shower or using the kettle. Nevertheless I had a good sleep but I was lucky to wake up early in the morning so no one else woke me up. Internet connection was quite slow.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 3 nights in Sep 2019