Firstly, I want to stress that the staff at this hotel were lovely. Polite, friendly, accommodating, and the cleaning staff were excellent, as is the restaurant Grana.
We were told “We have a spa and the pool across the road for you to use” - yes the pool was available, and I did take a dip. It was supposed to be heated and it was, barely, but pleasant enough. The jacuzzi on the top floor was neither heated, nor working, nor was the steam room, or sauna, which was disappointing.
“We offer you a welcome drink, whatever you like, just go to the bar” the options were actually wine, Prosecco or juice, only between 6-7pm, and in the breakfast room where no one else was at that time. I felt like a dirty little secret, and we weren’t told until days into our trip that these were the restrictions, it would have been better to know when we arrived.
The rooms were clean and spacious, but the toiletries weren’t great. I’d advise you bring your own shower gel and shampoo, or else buy it at the hotel shop (open 24/7) or the cash and carry next to the hotel. We were on the 2nd floor, and could hear a lot of noise from outside, people yelling/singing at night, trucks beeping in the mornings. If you’re a light sleeper, play some white noise.
Breakfast was buffet style, offering the usual, but I’ve never had to queue for it before here, the dining hall is too small really, and staff were rushed. Some days we got a dirty table, or we couldn’t get clean cutlery, or a hot drink.