4/10 Poor
David
Travelled with partner
19 Feb 2024
Disliked: Staff & service, amenities, property conditions & facilities
The main areas of the hotel have had a renovation the rooms have not. The hotel was full the night we checked in and we had to wait in a line backed up all the way to the doors. 20 minutes later we were checked in and told a of surprise city tax (3€ per person per night) not included in our rate. Apparently it provides access to city promotions via a card that was not given to us. Our twin room was not made up as a double bed. The mattresses need to be replaced they had two options the pit or the hill either way you were uncomfortable and at risk of rolling of the bed in your sleep. The pillows were comically flat. Like your head felt lower than your body flat. We requested extra pillows after the first night. There were bleach stains on the carpet. Shower head was installed on the wrong side of the shower so using tge shower resulted in flooding the bathroom. For the price point I was disappointed in the quality of the rooms and lack of customer service from the front desk. We had to request the city card on day two. Luggage storage is just the corner of the lobby no security at all. Breakfast was fine. My suggestion- stay somewhere else.