This is a motel NOT a hotel. We arrived late and the price was $70 more than it showed when booking. We were unable to shower because the water never got hotter than lukewarm. The room was below 50 degrees upon arrival. The booking reservation showed two queen beds. They were full size beds, not queen. We immediately called the front desk to alert them to the issues. They argued that the beds were queen beds. They measured 52” and 54”, definitely not queen beds as advertised. They said they couldn’t help us until the morning. They also said they would not give a partial refund. We went to bed fully dressed with jackets because the room was not warming up. My wife awoke to something crawling on her. There was black dots all over the sheets, maybe bugs? When we tried to leave the next morning we were LOCKED IN OUR ROOM! We called the front desk and they said they were sending someone right away. We waited and no one ever came. I banged, pushed and pulled on the door until I was finally able to get it open. We went to the front desk and again, they said they couldn’t help until after 10:30, when the manager was available. The maintenance man joined us in the room where he also observed the water issue, bed size and he was unable to get the door open at all. Again I banged, pushed and pulled until we were able to get out. This was an absolute nightmare stay at a nightmare of a hotel. We paid less to stay at the Gaylord Rockie Mountain Resort than this junky motel.