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"Room not ready 2 hours after nominated check-in time Disabled room provided, not properly cleaned " More

By a verified traveller on Wed 18 Oct 2017

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Hotel Description

At Macdonald Inchyra Hotel & Spa you'll be steps from Macdonald Inchyra Hotel Spa and 4.3 km (2.6 mi) from Helix Park. Highlights at this hotel include a full-service spa, a restaurant, and an indoor swimming pool.

A day of pampering at Vital Health and Wellbein can include massages, body wraps, and body scrubs along with aromatherapy and mani/pedis. The restaurant, The Scottish Steak Club, serves local cuisine and is open for lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, spa tub, and sauna. Business travelers can take advantage of meeting rooms and conference space. Plus you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Full breakfast is available daily between 7:30 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of free self parking.

Sights within a 10-minute drive of this 4-star Polmont hotel include The Kelpies and Muiravonside Country Park.

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max
AU$144* Per night/room 6 May - 7 May

Room, 2 Single Beds, Accessible

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 1 Double Bed (Super Deluxe Double)

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed (Super Deluxe King)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Single Room, 1 Single Bed

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Macdonald Inchyra Hotel & Spa ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 2.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Macdonald Inchyra Hotel & Spa

Everyone (1)
3 out of 5

Needs improvement

Pros: Restaurant OK
Cons: Rooms & check-in staff
Location: Falkirk Wheel, Kelpies
Room not ready 2 hours after nominated check-in time Disabled room provided, not properly cleaned

Posted by , from Greece on 18 Oct. 2017

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Comment from Hotel Management

2 Nov. 2017 by Brett

Dear Jay, Thank you for choosing to stay with us recently and for taking the time to post your feedback online. Having recently been appointed general manager and having just brought in a new team, we are working on improving the points noted in your feedback. Thanks again and we certainly look forward to welcoming you back again soon. Kind regards, Brett GM

About the Macdonald Inchyra Hotel & Spa

Location Grange Road, Falkirk, Scotland FK2 0YB

Property Features

Macdonald Inchyra Hotel & Spa offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A spa tub, a sauna, and spa services are also featured at the business-friendly Macdonald Inchyra Hotel & Spa. Free self parking is available. This 4-star Falkirk hotel is smoke free.

  • 98 guestrooms or units
  • 3 levels
  • Meeting rooms
  • Built in 1960
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Garden
  • BBQ grill(s)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Polmont Station (2 km / 1.2 mi)
  • Parking: Free self parking

Room Amenities

Macdonald Inchyra Hotel & Spa offers 98 accommodations with complimentary bottled water and coffee/tea makers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. This Falkirk hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7:30 AM to 9:30 AM.

The Scottish Steak Club - This restaurant specializes in local cuisine and serves lunch, dinner, and light fare.

24-hour room service is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 25.0 per night.

Pet Policy

  • Pets: GBP 20 per pet, per night
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and Barclaycard. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • Online Penalty Collection
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 20 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Inchyra
  • Inchyra Hotel
  • Inchyra Macdonald
  • Inchyra Macdonald Hotel
  • Macdonald Hotel Inchyra
  • Macdonald Inchyra
  • Macdonald Inchyra Falkirk
  • Macdonald Inchyra Hotel
  • Macdonald Inchyra Hotel Falkirk
  • Macdonald Inchyra & Falkirk
  • Macdonald Inchyra Hotel & Spa Hotel
  • Macdonald Inchyra Hotel & Spa Falkirk
  • Macdonald Inchyra Hotel & Spa Hotel Falkirk

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This establishment has received its official star rating from VisitScotland, the National Tourist Board for Scotland.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.