I liked everything about the property. The only complaint I have is that one of the front desk people (a male) who worked there in the early morning of August 16, 2023, was quite rude to me. Our shower had flooded the bathroom floor because the drain wasn't draining properly. I went to the front desk to let them know and to get help. I was quite panicked and didn't know my room number immediately. The male was obviously irritated that I could only give him the apartment number and the floor, but not the building, although I did point it out. After a few minutes, I realized I had the key in my hand and gave it to him. The key had the room number on it. The male then rudely said to me that "oh, you had the key all along". He then proceeded to give me two towels, and didn't seem to take seriously my warning that our bathroom floor was flooded. Two towels would not have been enough to clean up the flooding. He did not tell me he would notify any maintenance workers to help. Fortunately, when I returned to my suite, two maintenance workers were outside the suite as they had independently noticed the flooding from the suite below us. I am certain they hadn't been notified by the rude front desk male. They helped us clean up and fix the drain. The two maintenance workers were fantastic and very kind, telling us it wasn't our fault that the bathroom flooded. So overall my experience was great, but for the one rude male. He had short brown hair and appeared to be in his twenties.