4/10 Poor
Johanna, Frankston South
Travelled with partner
28 Mar 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately our stay at Natal Bale was so disappointing that we were forced to leave early. On arrival, the garden & pool
area appeared lovely. There was, however, major construction going on as they are building a new restaurant on.Our villa was ok & appeared clean enough, however as the sun went down the problems started. The stepping stones over the ponds to the villa were incredibly slippery & dangerous. One morning, the stepping stones were actually under water which meant we could not access our room without getting wet feet. The insect problem at this resort was terrible. After one night, we were covered in mosquito bites. In the night, I used the toilet which was outside, only to discover wasps swarming around the bathroom which was very scary. There was also a huge ants nest in the bathroom floor. Having stayed in 6 different resorts over the past 6 months in Bali, we understand that insects can be an issue, but also that there are ways to minimise insects being a problem. These measures were clearly not undertaken here. After 1 night we were so concerned about our safety that we decided to leave. I notified the manager immediately & offered to stay for 2 of the 6 nights we had paid for, but would pay for 3 nights. We requested a refund for 3 nights, which was flatly refused. It was even suggested that I was making up issues because I had decided to leave. We felt a distinct sense of relief checking into another hotel and definitely would not recommend Natal Bale.
Johanna
Stayed 5 nights in Mar 2024