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Citadines Pearl Hoi An

4.0 star property
Ocean-view hotel with a poolside bar, near An Bang Beach

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Photo gallery for Citadines Pearl Hoi An

Executive Room, 2 Bedrooms | View from room
View from property
Premier Suite, 2 Bedrooms, Ocean View
Breakfast, lunch and dinner served
Premier Suite, 2 Bedrooms, Ocean View | Living area
Reviews
8.2

Very good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast includedBreakfast includedBreakfast included
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Explore the area

Map
An Bang Beach, Cam An Ward, Hoi An, Quang Nam, 564310
  • Popular LocationAn Bang Beach19 min walk
  • Popular LocationCua Dai Beach6 min drive
  • Popular LocationHoi An Night Market9 min drive
  • AirportDa Nang (DAD-Da Nang Intl.)36 min drive

Room options

One Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
  • Sleeps 3
  • 1 King Bed

Two Bedroom Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Deluxe King City View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bathrobes
  • Sleeps 3
  • 1 King Bed

Studio Deluxe includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
  • Sleeps 3
  • 1 King Bed

Deluxe King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

Deluxe Twin City View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Electric kettle
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bathrobes
  • Sleeps 3
  • 2 Single Beds

Premier Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Hairdryer
  • Sleeps 3
  • 1 King Bed

Superior King Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

Superior Twin Ocean View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Hairdryer
Bathrobes
  • Sleeps 3
  • 2 Single Beds

Superior Twin City View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 2 Single Beds

Superior King City View includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 3
  • 1 King Bed

Three Bedroom Deluxe Suite includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
TV
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Villa includes unlimited Jjim Jil Bang Spa

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
5 bedrooms
Hairdryer
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Deluxe Room, 2 Single Beds, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Hairdryer
Bathrobes
Bidet
  • City view
  • Sleeps 2
  • 2 Single Beds

Premier Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 190 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

Deluxe Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 133 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Executive Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 180 sq m
  • Resort view
  • Sleeps 7
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Premier Suite, 3 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 195 sq m
  • Resort view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

Premier Villa, 5 Bedrooms, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
5 bedrooms
4 bathrooms
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds and 4 Single Beds

Deluxe Twin Room, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Private bathroom
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Premier Room, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Separate bedroom
Private bathroom
  • 57 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Studio

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
TV
  • 50 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 65 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 73 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Executive Room, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 155 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Executive Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
  • 118 sq m
  • Resort view
  • Sleeps 5
  • 1 King Bed and 1 Queen Bed

Superior King City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Private bathroom
Bathrobes
Bidet
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Private bathroom
Bathrobes
Bidet
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Superior Room, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Private bathroom
Bathrobes
Bidet
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Superior Twin Room, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Private bathroom
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed, City View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Private bathroom
Bathrobes
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed, Ocean View

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
TV
Private bathroom
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Premier Suite

  • Sleeps 6
  • 1 Queen Bed, 1 Single Bed and 1 King Bed

3-Bedroom Deluxe Suite

  • Sleeps 6
  • 2 Single Beds, 1 Queen Bed and 1 King Bed

2-Bedroom Premier Suite Ocean View

  • Sleeps 4
  • 2 Single Beds and 1 King Bed

Five Bedroom Beach Front Pool Villa

  • Sleeps 10
  • 2 Single Beds, 3 Queen Beds and 1 King Bed

2-Bedroom Deluxe

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

Studio Deluxe

  • Sleeps 2
  • 1 King Bed

Superior Room

  • Sleeps 2
  • 1 King Bed

Deluxe Room

  • Sleeps 2
  • 1 King Bed

Deluxe Ocean View Room

  • Sleeps 2
  • 1 King Bed

2-Bedroom Executive

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Deluxe Ocean View Twin

  • Sleeps 2
  • 2 Single Beds

1-Bedroom Deluxe

  • Sleeps 2
  • 1 King Bed

Premier Room with Ocean View

  • Sleeps 2
  • 1 King Bed

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

3-Bedroom Executive Suite

  • Sleeps 6
  • 2 Single Beds, 1 King Bed and 1 Queen Bed

2-Bedroom Executive Suite Ocean View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

Superior Ocean View

  • Sleeps 2
  • 1 King Bed

Similar properties

About the area

Hoi An

At Citadines Pearl Hoi An you'll be within a 20-minute stroll of An Bang Beach and Ha My Beach. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include massages, facials and body treatments along with access to the sauna and steam room. The restaurant, The Festa Delight, is open for breakfast, lunch and dinner. At the hotel's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site gym and outdoor tennis court. Additionally, you'll find free WiFi in public areas, a kids' swimming pool and a snack bar/deli. Free buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 4-property class Hoi An hotel include Cua Dai Beach and Hoi An Market.

What's nearby

  • Ha My Beach - 17 min walk
  • An Bang Beach - 19 min walk
  • Cua Dai Beach - 6 min drive
  • Hoi An Market - 9 min drive
  • Hoi An Night Market - 9 min drive

Getting around

  • Da Nang Station - 22 min drive
  • Da Nang (DAD-Da Nang Intl.) - 37 min drive

Restaurants

  • Bikini Bottom Express Hoi An - 16 min walk
  • The DeckHouse - 16 min walk
  • Luna d'Autunno - 17 min walk
  • Burger Craft - 15 min walk
  • Soul Kitchen - 16 min walk

About this property

Citadines Pearl Hoi An

Ocean-view hotel with a poolside bar, near An Bang Beach
Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Citadines Pearl Hoi An such as an outdoor pool and a children's pool.

Free breakfast is available daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. WiFi is free in public spaces. This beach hotel also offers outdoor tennis courts, a fitness centre and a garden. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Hoi An hotel.

  • 230 guestrooms or units
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Citadines Pearl Hoi An offers 230 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. This accommodation offers separate sitting areas. Digital televisions are provided. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

This Hoi An hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.

Languages

English, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:30 AM
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Festa Delight

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • Body treatments
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

Outdoor space

  • Balcony

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Living room
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Citadines Pearl Hoi An

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for VND 805000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: VND 805000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Pearl Hoi Festa Apartments Hoi An
Pearl Hoi Festa Apartments
Pearl Hoi Festa Hoi An
Pearl Hoi Festa
The Pearl Hoi An a Festa Apartment
Pearl Festa Apartments Hoi Hoi An
Pearl Festa Apartments Hoi
Pearl Festa Hoi Hoi An
Pearl Festa Hoi
The Festa Apartments Hoi An
Pearl Hoi Festa Apartment Aparthotel Hoi An
Pearl Hoi Festa Apartment Aparthotel
Pearl Hoi Festa Apartment Hoi An
Pearl Hoi Festa Apartment
The Pearl Festa Apartments Hoi An
The Pearl Hoi An
The Pearl Hoi An Apartments
Citadines Pearl Hoi An Hotel
Citadines Pearl Hoi An Hoi An
Citadines Pearl Hoi An Hotel Hoi An

Frequently asked questions

Is parking available at Citadines Pearl Hoi An?

Yep, Citadines Pearl Hoi An has a free self car park.

How much does it cost to stay at Citadines Pearl Hoi An?

As of 13 May 2024, prices found for a 1-night stay for 2 adults at Citadines Pearl Hoi An on 18 May 2024 start from AU$94.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Citadines Pearl Hoi An?

Yep, Citadines Pearl Hoi An is a short 19-minute walk from An Bang Beach.

Is there a spa on site at Citadines Pearl Hoi An?

Yep, there is an onsite spa at Citadines Pearl Hoi An. It has a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Citadines Pearl Hoi An have a pool?

Yep, and guests recommend it! Citadines Pearl Hoi An has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Citadines Pearl Hoi An a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Citadines Pearl Hoi An.

Does Citadines Pearl Hoi An serve breakfast?

You bet, free buffet breakfast is served daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Citadines Pearl Hoi An?

No, Citadines Pearl Hoi An does not offer an airport shuttle service.

Is there a bar or restaurant at Citadines Pearl Hoi An?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Citadines Pearl Hoi An?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Citadines Pearl Hoi An?

No, pets and service animals are not allowed.

Citadines Pearl Hoi An Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 51 out of 123 reviews" "
Rating 8 - Good. 42 out of 123 reviews" "
Rating 6 - Okay. 19 out of 123 reviews" "
Rating 4 - Poor. 6 out of 123 reviews" "
Rating 2 - Terrible. 5 out of 123 reviews" "

8.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Beautiful pool everywhere very clean. Staff very friendly Good breakfast
Stayed 4 nights in Jan 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pearl is a great place to stay. Great for families. Rooms are clean and tidy. Modern amenities in rooms. Also great to have lots of bottled water and large water container for refill. Pool area is great. Staff also really friendly and good with local recommendations. The only downfall is many shops no longer open, maybe due to Covid. You have to travel into Hoi An to get snacks etc. we also traveled into Hoi An to go out for meals as not many options close by. We used grabs as they were cheap and easy to use to transport in.
Stayed 5 nights in Dec 2023

8/10 Good

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

10/10 Excellent

Maria I

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was Huge - many rooms and apartments . Great location with private beach . Very clean rooms and property . Had a shuttle from hotel to Old Hoi A city , although only starting from 5pm and returning at 9. There were a lot of Locals staying at hotel for their holidays so it was busy at break fast and people were coming and going every day . The property has many shops and businesses that still remain shut after covid . It would have made a huge difference to have these shops and services , including Day Spa open as it is quite a distance from Hoi A town. The Manager Daniel was wonderful in attending to a mistake with our booking and made sure we were looked after and we were happy. I don’t think hotel has the restaurant running other than for the buffet breakfast . It would have been good to be able to eat lunch or dinner at hotel. Very relaxing 10 night stay. All the best with managing hotel Daniel ! Thank you again
Stayed 10 nights in Jun 2023

4/10 Poor

lloyd

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We stayed at this property in June 2023. The property is a large resort by the beach with a good outdoor pool area. The problem with this hotel is that it is set up to cater to mainly larger groups of Chinese and Korean Tour operators. Most staff have very limited English and the facilities in room are poor. We had a Premium Deluxe ocean view room. The outdoor balcony areas had no furniture and the lounge area had an outdoor sofa as the only furniture in room. Getting simple things like extra glasses or ice is impossible and the laundry service prices are excessive. I would definitely not recommend this property to any one not part of a larger group tour.
Stayed 5 nights in May 2023

6/10 Okay

Rachel

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
We booked this property thinking it had numerous restaurants and shops within it, boy were we wrong. A very small 7/11 shop was open along with a coffee shop 1 restaurant and a travel agency. One other restaurant did open while we were there though. Spa services not available. There is a new manager - David, who had only been there 3 weeks but you can really see he is going to make a difference. The staff speak very limited english which makes it hard. The pool is AMAZING and the breakfast also great, however with limited daily changes to the options. Alot of food also ran out quickly and it was slow to have new food come out. We had a family room (2 bedrooms) but there was no cutlery, no pots, pans etc to cook with. No teatowels or ability to wash your own dishes. If you book a family room, ensure you request all of this upon arrival. Rooms were cleaned daily though and left immaculate. And staff were accommodating once you found someone who could understand you. Location is away from the hustle and bustle of Hoi An but absolutely fantastic if you have children. I would stay closer to Hoi An township if i travelled here again.

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service
Pre COVID this hotel would have been busy and the promoted facilities all available. Unfortunately post COVID shops are closed, there are limited evening eating options and it requires a lick of paint and pathways repaired. Staff were helpful and pleasant. The gardening team maintain the grounds to a high standard. Hopefully tourists will return and the hotel will regain the footfall required to fully bring it back to life.
Stayed 5 nights in May 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Girl trip
Or that great. It was probably a great place in its day. Needs maintenance bad mildew and mold smell in the room that no cleaning products will remove. Asked for a different room they claimed they were fully booked but I insisted and go a different room that also smelled but at least the view was better. The whole area I was in was empty except for the person right next to me. So the hotel was only 40-50% booked. They only use a part of the hotel as much of the buildings are empty or unused. many of the stores and spa services are gone. Like a ghost town. Reception not that great. It’s ok for a night or 2 loads of tour buses unloading people so if your there individually your forgotten. I sprained my ankle and they had no first aid service to help or bothered to do anything. Not worth the money of a resort. Hot pool broken and uncomfortable wooden deck chairs on the beach no drink service on the beach. I guess because nobody goes to the beach. I loved it the water was perfect no people it’s also pretty clean If your looking for luxury this is not it. The cleaning and servers are nice and will help you if you need them. Bellman also great. You definitely need to rent a moped because nothing is close by
Stayed 5 nights in May 2023

10/10 Excellent

Arghya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
The resort is well-maintained and offers excellent amenities. The rooms are spacious and equipped with quality facilities. The breakfast buffet offers a wide variety of options. The pool is clean and enjoyable. However, the restaurant facilities are lacking, and the beachside bar closes too early, especially during the summer season. The front desk staff should be more proactive and welcoming in their approach.
Bedroom
View from the balcony
Living room
Stayed 2 nights in Apr 2023

8/10 Good

Seasaidh

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach side location. Very clean, spacious and comfortable room. Lots to choose from in buffet but some not the best quality food, got told one morning we had to sit outside which felt like it was to protect other guests from the heat and sun, doesn’t seem fair. Tried to book the shuttle bus but due to only one vehicle available for this service, always missed out. Also with the bicycles, one day they were all in use by 9am and the next day we were told that service was no longer available and was only for the public holiday, no one advised us this in the beginning, shuttle service and bicycles shouldn’t be advertised if it can not be provided. No soundproofing within the corridors and rooms, other guests completely unaware or caring of how loud they are at any time of the day. No organisation or staff assistance to manage the crowds at check in desk or breakfast buffet, makes it an uncomfortable experience for other guests.
Stayed 4 nights in May 2023