We couldn’t even get our room, they claimed we were in room 999, our access code didn’t work but another guest let us in, there wasn’t a room 999. We called over and over, the man who answered admitted they were overbooked, couldn’t put us in another room, and kept claiming he was contacting someone to come help us. We waited outside in the street for 4 hours with my three kids, no one showed up. We live about 5 hours away so we drove home, but we are out the money it took to get there, they haven’t refunded us, and we had to cancel our trip.