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4.2 out of 5

"The smell as you enter the hotel, " More

By a verified traveller on Mon 19 Sep 2022

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Hotel Description

Waterfront Cebu City Hotel & Casino puts you in the heart of Cebu, steps from Waterfront Cebu City Casino and within a 20-minute stroll of Ayala Center. Highlights at this hotel include 10 restaurants, a full-service spa, and a casino.

A day of pampering at CITIGYM can include massages along with access to the sauna. The buffet restaurant, Uno, is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the outdoor swimming pool, gym, spa tub, and sauna. Business amenities include a conference center and a business center. Other amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. Buffet breakfast is available daily between 5:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4-star Lahug hotel include SM City Cebu and SM Seaside City Cebu.

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$145* Per night/room 22 Apr. - 23 Apr.

Ambassador Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ambassador Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Waterfront Cebu City Hotel & Casino ratings based on 5 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Waterfront Cebu City Hotel & Casino

Everyone (3) Couples (1)
4 out of 5
The smell as you enter the hotel,

Posted by on 19 Sep. 2022

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Comment from Hotel Management

5 Oct. 2022 by WCCH

Hello Gloria,Thank you for taking the time to leave such ahumbling review regarding your recent staywith us. It has been our pleasure to have youand we are sincerely happy to hear you had agreat visit. Looking forward to welcomingyou back soon!- Waterfront Cebu City Hotel and Casino

5 out of 5
Overall a very good experience. Would definitely come back. Staff were all nice. Check in no hassles. Location to IT Park perfect. Swimming pool area very nice. Buffet excellent. Bed was very nice to sleep in. The Bathroom was a bit older but did the job. So I'm happy that I chose this hotel.

Posted by , from Australia on 15 Nov. 2019

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5 out of 5

great Stay

Pros: Staff very friendly & always helpful.
Cons: Very busy at check in & checkout. Waiting time over 20 minutes
Location: Close to shops, IT Park & casino
Relaxing 😌 great staying on ambassador floor: nice 2 hour drinks & dinner included in the stay

Posted by , from australia on 15 Aug. 2018

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4 out of 5
For the most part the hotel and the room was fantastic. The staff were friendly, the pool looked good, the gym was well equiped (although it was very busy as it appears to be a commercial gym) and the restaurants were great. The only issue was the bathrooms were on the smaller side - which Isn’t a big issue, more a mild irritation at worst.

Posted by , from Sydney, Australia on 1 Mar. 2018

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3 out of 5

Room was nice, far from things

This hotel is also a casino and is therefore busy. Rooms were big and comfortable. There’s not much in walking distance from this hotel and that is why I wouldn’t recommend for avid travelers. Food was expensive, cheaper to walk to the IT park and eat there.

Posted by , from brisbane on 21 Dec. 2017

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About the Waterfront Cebu City Hotel & Casino

Location 1 Salinas Drive Lahug, Cebu, Cebu 6000

Property Features

Waterfront Cebu City Hotel & Casino offers its guests a full-service spa, an outdoor pool, and a health club. There are 10 restaurants on site, as well as a coffee shop/café and a grocery/convenience store. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. You'll find a business center on site. A casino, a children's pool, and a spa tub are also featured at the business-friendly Waterfront Cebu City Hotel & Casino. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available. Smoking is allowed in designated areas at this 4-star Cebu hotel.

  • 561 guestrooms or units
  • 18 levels
  • 3 buildings
  • 10 dining venues
  • Built in 1997
  • Casino
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Grocery/convenience store
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Waterfront Cebu City Hotel & Casino offers 561 air-conditioned accommodations with minibars and complimentary bottled water. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations with deep soaking bathtubs, slippers, complimentary toiletries, and hair dryers. This Cebu hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. In-room massages and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Nightly turndown service
  • Massage in room (surcharge)
  • Hair dryer
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10:30 AM.

Uno - This buffet restaurant serves breakfast, lunch, dinner, and light fare.

Tin Gaw - This restaurant specializes in Chinese cuisine.

Cafe Fortuna - This restaurant serves breakfast, lunch, and dinner. Open 24 hours.

La Gondola - This restaurant specializes in Italian cuisine.

Mizu - This restaurant specializes in Japanese cuisine and serves dinner only.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa Services

  • Sauna in spa
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 30 days prior to check-in. For more details, please contact the property using the information on the booking confirmation.

Waterfront Cebu City Hotel & Casino offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Additional fees apply to children 6-11 years old for breakfast when sharing existing bedding. Breakfast is included for children age 5 years and younger

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. Guests providing vaccine records must have received complete COVID-19 vaccination at least 30 days prior to check-in.

  • No cots (infant beds) available
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 30

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 2000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 850 per person
  • Airport shuttle fee: PHP 1400 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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You should know

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.