4/10 Poor
Meryll
Travelled with partner
10 Dec 2022
Liked: Property conditions & facilities
Disliked: Staff & service
I would never stay here again. I am writing this review more than a month after my stay - I wasn't going to leave a review originally but I still feel disappointed over my experience.
We arrived to check in and were told that there was a technological fault meaning that nobody could be checked into their room. This wasn't the staff's fault of course, I understand that.
We had a party to go to and called hours later only to find out the check in system hadn't started working again until after 8pm! Again, not the hotel staff's fault.
The issue was we were not once offered an apology. I requested a late check out (when we finally checked in at 1am), which we were given thankfully, but given with hesitation. We were told it was up to the reception desk staff in the morning...Nobody was even at the reception desk for hours in the morning! I didn't see them there once, no bell to ring.
A simple sorry would have been the bare minimum for this situation. It caused us a lot of hassle, including not being able to shower before the party in a room we had paid for and ending up bothering our friends as we had to show up to their house early.
I can't fault the waitress at breakfast, she was lovely and attentive. The breakfast was just okay, some things were missing off the plate and the selection wasn't great.
I thought the room was very spacious and modern (although not the cleanest in some parts). It's a shame as it is a nice hotel but the service is lacking!