InterContinental Presidente Cancun Resort, an IHG Hotel

5.0 star property
Ocean-view hotel with a beach bar, near Cancun Convention Center

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Photo gallery for InterContinental Presidente Cancun Resort, an IHG Hotel

Exterior
Garden
Club Ocean Front | View from room
Restaurant
Restaurant
Reviews
8.8

Excellent

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
Boulevard Kukulkan KM 7.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationCancun Convention Center13 min walk
  • Popular LocationTortuga Beach2 min drive
  • Popular LocationLa Isla Shopping Mall7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)27 min drive

Room options

Signature Suite, 1 King Bed, Oceanfront

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 154 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Signature Room, 1 King Bed (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 60 sq m
  • Partial sea view
  • Sleeps 3
  • 1 King Bed

Deluxe Suite (Intercontinental)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 60 sq m
  • Sleeps 2
  • 1 Single Bed

Classic Room, 1 King Bed, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 2 Queen Beds, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Classic Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 Single Bed

Classic Room, 1 King Bed, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Classic Room, 1 King Bed, Ocean View

9.4/10 Wonderful

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Business Lounge Access, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Club Suite, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Business Lounge Access, Lagoon View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Signature Room, 2 Queen Beds (Club)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 60 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite, 1 King Bed (Coral)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 200 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Terrace, Lagoon View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 65 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 65 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Classic Room, 2 Queen Beds, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds, Terrace, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 King Bed, Oceanfront (Caribbean)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Terrace, Ocean View

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
  • 60 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

Club Suite, 1 King Bed, Ocean View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Cancun

A luxury stay in Cancun awaits you at InterContinental Presidente Cancun Resort, an IHG Hotel. Within a 30-minute stroll, you'll find Cancun Convention Center and Tortuga Beach. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body wraps and mani/pedis. Deck Bar is the hotel's own bar. Spend the day at the beach where you'll find umbrellas, and enjoy the 5 hot tubs and 24-hour gym. 8142 square feet (756 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Buffet breakfast is available daily. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and litter trays. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this Zona Hotelera hotel, you'll be 2.8 km (1.8 mi) from Langosta Beach and 4.2 km (2.6 mi) from La Isla Shopping Mall.

What's nearby

  • Cancun Convention Center - 13 min walk
  • Forum Beach - 17 min walk
  • Tortuga Beach - 2 min drive
  • Langosta Beach - 3 min drive
  • La Isla Shopping Mall - 7 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 28 min drive

Restaurants

  • Club InterContinental - 1 min walk
  • Starbucks - 10 min walk
  • Los de Pescado - 4 min walk
  • Lobby Bar - 8 min walk
  • Kin Ha Restaurante - 4 min walk

About this property

InterContinental Presidente Cancun Resort, an IHG Hotel

Ocean-view hotel with a beach bar, near Cancun Convention Center
Enjoy the umbrellas and beach club on site (surcharge) for a relaxing day at the beach. At InterContinental Presidente Cancun Resort, an IHG Hotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a 24-hour fitness centre, a garden and a terrace. Free self parking is available.

This Cancun hotel is smoke free.

  • 300 guestrooms or units
  • 2 buildings
  • 3 dining venues
  • 8142 sq ft of conference space
  • 756 sq. m of conference space
  • Built in 1979
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
InterContinental Presidente Cancun Resort, an IHG Hotel offers 300 accommodations with minibars and a safe. Tempur-Pedic beds feature down duvets and premium bedding. 42-inch flat-screen televisions come with satellite channels and pay-per-view films.

Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available for a fee: USD 30 for adults and USD 14 for children
  • 3 restaurants
  • A bar/lounge
  • A beach bar
  • Snack bar/deli

Restaurants on site

  • Café Urbano
  • Deck Bar
  • El caribeño
  • Epicentro
  • Le Cap

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • 5 spa tubs
  • Beach club
  • Bicycle rentals
  • Ecotours
  • Full-service spa
  • Playground
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 8,142 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • In-room accessibility
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Pool access ramp on site
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 2 buildings
  • Banquet hall
  • Built in 1979
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: USD 30 per pet, per stay, plus a deposit of USD 30 per stay
  • Only dogs and cats are allowed
  • Pets cannot be left unattended
  • Food and water bowls and litter trays are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Valet parking

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 30 for adults and from USD 14 for children
  • Pet deposit: USD 30 per stay
  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun InterContinental
Cancun InterContinental Presidente Resort
InterContinental Cancun Resort
InterContinental Presidente Cancun
InterContinental Presidente Cancun Resort
InterContinental Presidente Resort
InterContinental Presidente Resort Cancun
Presidente Cancun Resort InterContinental
Presidente InterContinental Resort Cancun
Presidente Resort Cancun
Intercontinental Presidente Cancun Hotel Cancun
InterContinental Presidente
Intercontinental Cancun

Frequently asked questions

What is the cancellation policy at InterContinental Presidente Cancun Resort, an IHG Hotel?

InterContinental Presidente Cancun Resort, an IHG Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Presidente Cancun Resort, an IHG Hotel?

As of 27 May 2024, prices found for a 1-night stay for 2 adults at InterContinental Presidente Cancun Resort, an IHG Hotel on 7 June 2024 start from AU$453.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, InterContinental Presidente Cancun Resort, an IHG Hotel has a free self car park.

Are there any beaches close to InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, InterContinental Presidente Cancun Resort, an IHG Hotel is a short 17-minute walk from Forum Beach.

Is there a spa on site at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, there is an onsite spa at InterContinental Presidente Cancun Resort, an IHG Hotel. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does InterContinental Presidente Cancun Resort, an IHG Hotel have a pool?

Yep, and guests recommend it! InterContinental Presidente Cancun Resort, an IHG Hotel has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at InterContinental Presidente Cancun Resort, an IHG Hotel?

InterContinental Presidente Cancun Resort, an IHG Hotel features 2 outdoor pools, 5 hot tubs and 3 restaurants. All guestrooms come with Tempur-Pedic beds, premium bedding and 24-hour room service.

What makes InterContinental Presidente Cancun Resort, an IHG Hotel a romantic place to stay?

Beachfront dining and romance packages, as well as comfy beds and massage services available in the guestrooms, help set the scene for a romantic weekend at InterContinental Presidente Cancun Resort, an IHG Hotel.

Is InterContinental Presidente Cancun Resort, an IHG Hotel family-friendly?

You bet! With amenities such as a playground and 2 outdoor pools, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Presidente Cancun Resort, an IHG Hotel is a hit with families.

Does InterContinental Presidente Cancun Resort, an IHG Hotel serve breakfast?

You bet, our visitors give a thumbs up to the buffet breakfast here! Offered daily, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at InterContinental Presidente Cancun Resort, an IHG Hotel?

No, InterContinental Presidente Cancun Resort, an IHG Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Presidente Cancun Resort, an IHG Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Presidente Cancun Resort, an IHG Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at InterContinental Presidente Cancun Resort, an IHG Hotel?

Cats and dogs are welcome at InterContinental Presidente Cancun Resort, an IHG Hotel, with food and water bowls and litter trays on offer.

Is there a golf course on site at InterContinental Presidente Cancun Resort, an IHG Hotel?

There isn't one on site, but Cancun Golf Club at Pok Ta Pok is a short 11-minute walk away.

InterContinental Presidente Cancun Resort, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 756 out of 1264 reviews" "
Rating 8 - Good. 303 out of 1264 reviews" "
Rating 6 - Okay. 105 out of 1264 reviews" "
Rating 4 - Poor. 40 out of 1264 reviews" "
Rating 2 - Terrible. 60 out of 1264 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul Edwin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 21 nights in Feb 2024

2/10 Terrible

Chunling

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in, my husband and I were assigned a first-floor room that had a noticeable moldy smell. Additionally, when I attempted to take a shower, I discovered there was no hot water available. We promptly contacted the front desk to report these issues, and while a staff member was sent to address the smell and fix the hot water problem, we were dissatisfied with the overall response. Despite our discomfort, when we requested to change rooms, the front desk staff seemed unwilling to accommodate our request. Furthermore, the location of the building by the street resulted in constant vehicle noise throughout the night, making it nearly impossible for us to sleep.
Stayed 6 nights in Feb 2024

8/10 Good

Carnace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Stayed 3 nights in Feb 2024

8/10 Good

Anthony

Stayed 4 nights in Feb 2024

6/10 Okay

Kelsey

Liked: Cleanliness, property conditions & facilities
Not 5 star
5-star resort, this is not. I’ve been to better 3-star resorts than this. The service here is extremely subpar. The first day, we had to actually call them in the afternoon to get our room cleaned. And they still didn’t do it for hours. Then they didn’t give us any water bottles to replenish us and had the audacity to tell us “it’s only 4 free waters a day, the rest is a charge.” How does a 5-star resort not even give out free waters to the rooms? What a scam. We did the breakfast included option. The breakfast is just your normal resort breakfast, but smaller- fruit, omelette station (with just one person, there’s always a long line), eggs, meats, etc. There is also a line that forms in the later part of the morning because the breakfast area is quite small, so get there early or be prepared to wait. The beach service is basically zero. There is one guy who walks around in no particular order and then you don’t see him for another hour, if that. The chairs are always in disarray and don’t even think about getting one if you come down in the afternoon. You’ll be sitting on your 5-star resort TOWEL. The pool service is only a little better because they have to actually walk passed you more often in general. So it’s easier to call them over. But there is still only like one person serving the whole pool. The beach bar is and La and there are very limited chairs, there are some swings and like 3 bar stools. There is NO swim up bar? That was disappointing for us, because
Stayed 5 nights in Feb 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were all friendly and accommodating. The beach layout at this hotel was amazing.
Stayed 4 nights in Feb 2024

8/10 Good

Husam RIAD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay safe and quiet
Stayed 4 nights in Feb 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Feb 2024

10/10 Excellent

LaToya, Tallahassee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We chose the Club Level option and everything was amazing! My room was cleaned multiple times a day- they decorated the room for my daughter’s birthday! The breakfast was just ok but there were a few options. The drinks at Happy Hour were very good!! Everyone was friendly and helpful! I would stay here again!!
Stayed 3 nights in Feb 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023