5-star resort, this is not. I’ve been to better 3-star resorts than this. The service here is extremely subpar. The first day, we had to actually call them in the afternoon to get our room cleaned. And they still didn’t do it for hours. Then they didn’t give us any water bottles to replenish us and had the audacity to tell us “it’s only 4 free waters a day, the rest is a charge.” How does a 5-star resort not even give out free waters to the rooms? What a scam.
We did the breakfast included option. The breakfast is just your normal resort breakfast, but smaller- fruit, omelette station (with just one person, there’s always a long line), eggs, meats, etc. There is also a line that forms in the later part of the morning because the breakfast area is quite small, so get there early or be prepared to wait.
The beach service is basically zero. There is one guy who walks around in no particular order and then you don’t see him for another hour, if that. The chairs are always in disarray and don’t even think about getting one if you come down in the afternoon. You’ll be sitting on your 5-star resort TOWEL.
The pool service is only a little better because they have to actually walk passed you more often in general. So it’s easier to call them over. But there is still only like one person serving the whole pool.
The beach bar is and La and there are very limited chairs, there are some swings and like 3 bar stools.
There is NO swim up bar? That was disappointing for us, because