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Hyatt Zilara Cancun - Adults Only - All Inclusive

4.5 star property
Elegant adults-only property on the beach

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Couples treatment room(s), sauna, hot tub, steam room, body treatments
Premium bedding, pillow-top beds, free minibar, in-room safe
Coffee shop
Lobby sitting area
Presidential Suite | Bathroom
Reviews
9.4

Exceptional

Popular amenities

  • Hot tubHot tubHot tub
  • Spa
  • Pool
  • LaundryLaundryLaundry
  • All-inclusive
  • Restaurant

Explore the area

Map
Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500
  • Popular LocationLa Isla Shopping Mall15 min walk
  • Popular LocationCancun Interactive Aquarium17 min walk
  • Popular LocationTortuga Beach6 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)21 min drive

Room options

View all photos for Ocean View Junior Suite Double

Ocean View Junior Suite Double

Ocean View Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Ocean View Swim Up Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 79 sq m
  • Ocean view
  • Sleeps 2

View all photos for Junior Suite Double

Junior Suite Double

Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Sleeps 4

View all photos for Junior Suite King

Junior Suite King

Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Sleeps 2

View all photos for Ocean View Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Ocean Front Junior Suite Double

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Ocean view
  • Sleeps 4

View all photos for Ocean Front Junior Suite King

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean Front Junior Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 61 sq m
  • Ocean view
  • Sleeps 2

View all photos for Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Ocean Front Luxury Suite King

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Pillow-top bed
  • 71 sq m
  • Ocean view
  • Sleeps 2

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Air conditioning
Fridge
Free minibar items
LED TV
Hypo-allergenic bedding
  • 124 sq m
  • Ocean view
  • Sleeps 2

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About the area

Cancun

A luxury stay in Cancun awaits you at Hyatt Zilara Cancun - Adults Only - All Inclusive. Within a 30-minute stroll, you'll find La Isla Shopping Mall and Forum By The Sea Mall. Highlights at this all-inclusive property include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. The theme restaurant, La Adelita Cantina, serves Mexican cuisine and is open for dinner. With 5 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and Hot tub. 6781 square feet (630 square metres) of event facilities include 7 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also free valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute drive of this 4.5-property class Zona Hotelera property include Tortuga Beach and Iberostar Cancun Golf Course.

What's nearby

  • La Isla Shopping Mall - 15 min walk
  • Cancun Interactive Aquarium - 17 min walk
  • Chac Mool Beach - 18 min walk
  • Cancun Convention Center - 2 min drive
  • Tortuga Beach - 6 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive

Restaurants

  • Snack Grand Park - 9 min walk
  • Lobby Bar - 3 min walk
  • Bubba Gump Shrimp Co. - 2 min walk
  • Sweet & Coffee - 8 min walk
  • Umami - 7 min walk

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Elegant adults-only property on the beach
Hyatt Zilara Cancun - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a health club, a hot tub and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

  • 1 building
  • 307 guestrooms or units
  • 8 levels
  • 6 dining venues
  • 5 bars or lounges
  • 6781 sq ft of conference space
  • 630 sq. m of conference space
  • Built in 2007
  • Karaoke
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with designer toiletries, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 11 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 5 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Asiana
  • La Adelita Cantina
  • Maria Marie
  • Punta Vista
  • Spice

Things to do

  • 2 outdoor pools
  • Beach yoga
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Foosball table
  • Full-service spa
  • Health club
  • Karaoke
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Conference centre (6,781 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 8 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Building
  • Built in 2007
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Frequently asked questions

What is the cancellation policy at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Zilara Cancun - Adults Only - All Inclusive?

As of 16 May 2024, prices found for a 1-night stay for 2 adults at Hyatt Zilara Cancun - Adults Only - All Inclusive on 29 May 2024 start from AU$827.47, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, Hyatt Zilara Cancun - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, Hyatt Zilara Cancun - Adults Only - All Inclusive is a short 18-minute walk from Chac Mool Beach. Fun beach activities include yoga.

Is there a spa on site at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, there is an onsite spa at Hyatt Zilara Cancun - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Hyatt Zilara Cancun - Adults Only - All Inclusive have a pool?

Yep, and guests recommend it! Hyatt Zilara Cancun - Adults Only - All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Hyatt Zilara Cancun - Adults Only - All Inclusive features 2 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, pillowtop beds and premium bedding.

What makes Hyatt Zilara Cancun - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Hyatt Zilara Cancun - Adults Only - All Inclusive.

Is Hyatt Zilara Cancun - Adults Only - All Inclusive family-friendly?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, Hyatt Zilara Cancun - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Yep, they've got a beach bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Zilara Cancun - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Zilara Cancun - Adults Only - All Inclusive?

No, pets are not allowed.

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1478 out of 1833 reviews" "
Rating 8 - Good. 220 out of 1833 reviews" "
Rating 6 - Okay. 72 out of 1833 reviews" "
Rating 4 - Poor. 36 out of 1833 reviews" "
Rating 2 - Terrible. 27 out of 1833 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mousumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience overall. Room service was not great, but otherwise everything was stellar!
Stayed 5 nights in Feb 2024

10/10 Excellent

Nadia

Stayed 7 nights in Feb 2024

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with an amazing staff. This was our 2nd time staying...and we've already committed to making this an annual trip.
Stayed 5 nights in Feb 2024

8/10 Good

christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property would be 5 star worthy without The Playa Collection sales people harassing you every 5 minutes to purchase a useless vacation package
Stayed 4 nights in Jan 2024

10/10 Excellent

Timothy, St. Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was definitely more on the higher end than other locations we have been to. The people are more mature, seasoned. The employees are on point with service and seemed to be happy where they work which is a great thing. The hotel was very well kept, there was a variety of food to choose from. The only thing I would say is the spa service is overpriced in my opinion especially when you can get a spa service in the states for half the price. The cabana rentals are $59 daily and if you want a Red Bull it will cost you $6 extra. Those things aren’t a big issue if you are only looking at the inclusive part of it which is the stay, the food and drinks. We did pay for the cabanas which were comfortable and we received awesome service. If you enjoy your drinks like I do bring your Yeti and enjoy your stay.
Stayed 3 nights in Feb 2024

4/10 Poor

Inja

Stayed 4 nights in Feb 2024

10/10 Excellent

Stacy Leigh

Liked: Cleanliness, staff & service, property conditions & facilities
My Husband and I enjoyed Hyatt Zilara Cancun and would definitely stay there again. Everything from Check In to Check Out met or exceeded our expectations. The Staff, Room, Facilities, Food and Entertainment were all GREAT! Can’t wait to return!
Stayed 5 nights in Feb 2024

10/10 Excellent

Jack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic staff, very friendly and accommodating, clean property, nice environment especially during the week to go and relax without all the noise and partying that you may find at other hotels/resorts
Stayed 3 nights in Feb 2024

10/10 Excellent

Lawrence ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place, great staff. Just an amazing experience overall! We will be back soon.
Stayed 4 nights in Dec 2023