6/10 Okay
Madelane
Travelled with family
4 Mar 2024
Liked: Property conditions & facilities
Would be fine as a budget hotel, but expensive.
When we arrived we were advised that the hotel was extremely busy by the reception team & our ground floor room placement was not available. It would have been nice to know this beforehand, but we made it work.
Upon entering the room we found the previous occupants underwear still in one of the draws. I let reception know & also advised them we needed more than 1 bath towel for 3 occupants. Someone was sent up to our room half an hour later with more towels but no comment was made about the underwear in the draw. We opted to just ignore the draw and the contents during our stay… I wonder if the next occupant of 118 will find them too?
There is no soundproofing between the rooms or the corridors. Both Friday & especially Saturday night we were kept up late by the constant banging of heavy room doors & people knocking on other guests room doors.
On Friday night at 11pm the room next to us had an alarm start going off. No one was in the room at that time & so we had to ring reception to resolve it.
On Saturday night a group booking was placed in the rooms opposite us & they were clearly having a party between multiple rooms. Shouting, screaming & music accompanied by the constant knocking from other members of the group to enter the room of have a loud conversation in the hallway.
The leisure facilities are not child friendly. The men’s changing room had nowhere private to change a child & no place to avoid a child getting an eye full of multiple men’s groins.
Madelane
Stayed 3 nights in Mar 2024