8/10 Good
Linda
Travelled with partner
15 Jan 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems with actual stay at property until this morning when fire alarm was sounded about 5.25 am. Actions following this could certainly do with tightening up. After a few minutes the fire alarm was silenced so we didn’t know if there was a fire or not! On checking told yes, not serious but smoke and needed to evacuate. Everyone gathered outside in designated area. Staff member came out approximately 5-10 minutes later (after fire brigade arrived) and proceeded to take a sort of register. No general instructions given and no attempt at organisation, she just went around the car park, easily missing people for the register. A little while later we were allowed back into the lounge to await further instructions and hot drinks were quickly made available. A short time after an update from the fire brigade we were advised breakfast was ready if we would like it. About 7.15 am we were told that apart from a couple of exceptions we were all allowed back into our rooms. When we checked out there was no mention of the incident or apology for the inconvenience! Whilst I appreciate the main thing was that no one was injured, from my perspective there was a lot that could be tightened up in fire procedures. Having managed residential care units where we have had occasion to have the fire brigade for genuine fire alarm call outs, I can honestly say my staff were much better trained and prepared.
Linda
Stayed 3 nights in Jan 2024