4/10 Poor
Brea
Business traveller
4 Mar 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed in this hotel on three occasions, and regrettably, my recent stay was the least satisfactory of them all.
While trying to sleep, I experienced an immediate discomfort to my respiratory tract, likely due to allergens such as pet dander lingering in the air. This resulted in prolonged coughing spells that persisted for several hours.
Throughout the night, I was disturbed by numerous unusual sounds emanating from within the hotel premises, making it challenging to attain a peaceful night’s sleep. Also, the shower head was continuously dripping, which added to the inconvenience and discomfort experienced during my stay.
The rooms need to be renovated and refurbished to uphold the expected standards of comfort and aesthetics.
I encountered an unfortunate incident with the front desk employee, who failed to acknowledge my Hilton Honors member status, attributing it to my booking through a third-party site. This discrepancy was surprising, as it had never posed an issue during prior stays. Even more disheartening was the lack of attentiveness displayed by the staff when I voiced my concerns regarding the aforementioned issues. Despite bringing them to their attention, they failed to document or address them adequately.
Brea
Stayed 1 night in Mar 2024