2/10 Terrible
Julie Ann, Waverly
Travelled with partner
25 Feb 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the second time staying at this location. The first time our room was clean and very nice only downside they gave our room key to another guest and they walked into our room while my husband was not decent. They apologized.
This stay our room was dirty hair all around bathroom. Our top blanket did not appear clean. I checked the beds no bugs so that was a plus. I checked the pillows and sheets to make sure they appeared clean. When I woke in the morning I had what looked like a rat poop next to me on the bed. The poop was too big for mice poop. I was disgusted. I took it downstairs waves the front desk attendant away from the other guests to advise and show this poop. She said it doesn’t look like poop maybe a rock. Advised not a rock nor dirt. She was another worker what it looked like and she said instantly poop. I said how upset I was about this. They took the poop, I wish I had taken a picture but I was to upset . Then she said maybe it fell from the ceilng or headboard. Miss that doesn’t make it and better! Then she said we will make a note on your account. That’s it. No discount or compensation! It is 2 strikes and you’re out with me. Just Yuck can you imagine opening your eyes and seeing that! !
Julie Ann
Stayed 1 night in Feb 2024