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3.9 out of 5

"There was a constant noise from a ?ventilator shaft or might be a heat pump unit that was very disturbing. " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

VR Queen Street - Hotel & Suites places you in the center of Auckland, steps from Queen Street Shopping District and within a short 5-minute stroll of University of Auckland. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.

The restaurant, Latitude 36, serves Modern European cuisine and is open for breakfast and dinner. Bar Latitude 36 is the hotel's own lobby lounge, serving drinks along with dinner and light fare. Other amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Attractions within a 15-minute walk of this 4-star Auckland Central Business District hotel include Sky Tower and SkyCity Casino.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$90* Per night/room 1 Apr. - 2 Apr.

Two-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One-Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Premier King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Compact Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

VR Queen Street - Hotel & Suites ratings based on 208 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VR Queen Street - Hotel & Suites

Everyone (91) Couples (52) Family (39)
3 out of 5
There was a constant noise from a ?ventilator shaft or might be a heat pump unit that was very disturbing.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

4 out of 5
The room was clean and compact, and had everything we needed for an overnight stay. It was in a great location; walking distance to the viaduct, Ponsonby and K Rd. The king-size bed was lovely but there were only three pillows…be great to have two pillows each. Also, it would be great to have more security for the stored luggage. We left our bags at the hotel before and after we checked out; both times we came to collect them the storage room was open and unlocked and no one checked what we were taking.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

1 out of 5
We thought that this hotel would require payment at checkin. But they attempted to take the prepayment without notice. As we don’t keep money in our account because of recent fraudulent transactions it was dishonoured. They complained by email while we were travelling to the airport. When we arrived there we attempted to make the payment but our phone went m flat & we had to put it the charger until there was sufficient power for us to make the payment which we did at 4.40pm.AET However, apparently they cancelled the booking at 4pm NZ. We did receive the email advising us of

Posted by on 14 Feb. 2024

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Comment from Hotel Management

18 Feb. 2024 by Manager

Dear Valued Guest,Thank you for taking the time to review our hotel. The issue which was raised in your feedback that will help us improve as a property. I have passed on your recommendations and feedback to the relevant department heads to address.We apologize for the inconvenience that has been caused. I hope we can welcome you back in the future where I'm sure our team will deliver the excellent experience we aim to provide each of our guests.Warm regards,

4 out of 5

Posted by on 26 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5

Posted by on 20 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5

Posted by on 14 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5

Posted by on 1 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5
Great place to stay

Posted by on 10 Dec. 2023

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Comment from Hotel Management

15 Dec. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5
Modern and attractive rooms, heatpump to keep room at perfect temperature. Location is just beside K Road so plenty of eateries. Would recommend

Posted by on 12 Nov. 2023

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Comment from Hotel Management

12 Nov. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

5 out of 5
The staff are welcoming and helpful.

Posted by on 13 Oct. 2023

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Comment from Hotel Management

15 Oct. 2023 by Manager

Dear Valued Guest,It is great to hear that you had a comfortable stay with us. Thank you for taking the time to review our hotel. We hope you will come back and visit us soon.Warm regards,

About the VR Queen Street - Hotel & Suites

Location 401 Queen Street, Auckland, 1010

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 215 square feet (20 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the eco-certified VR Queen Street - Hotel & Suites. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Auckland hotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • 9 levels
  • 215 sq ft of conference space
  • 20 sq m of conference space
  • Built in 2014
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Auckland Mt Eden Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

VR Queen Street - Hotel & Suites offers 80 air-conditioned accommodations with safes and hair dryers. Pillowtop beds feature premium bedding. 50-inch Smart televisions come with digital channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers with rainfall showerheads, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Irons/ironing boards and change of towels can be requested. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Smart television
  • Digital channels
  • Refrigerator
  • Microwave
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Latitude 36 - This restaurant specializes in Modern European cuisine and serves breakfast and dinner.

Bar Latitude 36 - This lobby lounge specializes in international cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 50 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. Onsite parties or group events are strictly prohibited. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Events/parties not allowed
  • Guests will receive an email with special check-in instructions
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 5
  • Guest will receive an email before arrival 24 hours
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 250 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 40 for adults and NZD 20 for children
  • Covered self parking fee: NZD 35 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 3.15 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • VR Queen Street Limited
  • VR Queen Street Limited Auckland
  • VR Queen Street Hotel Auckland
  • VR Queen Street Hotel
  • VR Queen Street Auckland
  • VR Queen Street
  • VR Queen Street Auckland New Zealand
  • VR Queen Street Hotel Suites
  • Vr Queen & Suites Auckland
  • VR Queen Street Hotel Suites
  • VR Queen Street - Hotel & Suites Hotel
  • VR Queen Street - Hotel & Suites Auckland
  • VR Queen Street - Hotel & Suites Hotel Auckland

You should know

  • One child 5 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.