I would have given no stars if that were an option! We don't usually write reviews after a hotel stay, but I have to this time. Our stay at Residence Inn Atlanta Buckhead was a horrible experience.
we received a last-minute email on our arrival informing us that they wouldn't provide breakfast, which was included in our reservation, due to first-floor construction. I find it hard to believe they had no prior planning for such a major construction and only notified their customers one day before their arrival, leaving no room for them to rearrange their plans. When I asked the front desk staff about the breakfast upon arrival, he looked into my eyes without shame and said, 'We have sent you an email already.' I can't believe that someone can run a business like this. I believe they intentionally sent the email late to prevent their customers from making alternative arrangements.
The HVAC fan in our room made a huge noise all night long and didn't stop even for a second, even when we set the thermostat to off. We could hardly fall asleep all night, which ruined our itinerary for the next day.
the hotel is worn and old, and the elevator is not safe. The control panel has some broken covers, and the elevator sinks every time you enter or exit.
Lastly, the staff was rude and unwelcoming when we checked in. I can't believe this hotel is associated with the Marriott standard. Overall, you can tell there is no honesty, and this was the worst experience we have had with hotels.