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Arusha Serena Hotel

3.0 star property
Family-friendly hotel connected to the convention centre in Arusha with free breakfast

Choose dates to view prices

Photo gallery for Arusha Serena Hotel

Exterior detail
Outdoor dining
Standard Room
Outdoor dining
View from property
Reviews
9.4

Exceptional

Popular amenities

  • SpaSpaSpa
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping
  • Breakfast includedBreakfast includedBreakfast included

Explore the area

Map
Arusha Town, Arusha
  • Popular LocationLake Duluti4 min walk
  • Popular LocationArusha Clock Tower13 min drive
  • Popular LocationNjiro Complex17 min drive
  • AirportKilimanjaro (JRO-Kilimanjaro Intl.)37 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

10/10 Exceptional

Highlights

Connecting rooms available
Free cots/infant beds
Ceiling fan
Hairdryer
Bathrobes
Champagne service
Free bottled water
Satellite channels
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

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4.8 out of 5, Exceptional, (78)
The price is AU$796
for 1 night
includes taxes & fees
4 June - 5 June
Gran Melia Arusha

About the area

Arusha

At Arusha Serena Hotel, you'll be connected to the convention centre and 0.4 km (0.2 mi) from Lake Duluti. Highlights at this family-friendly hotel include free daily breakfast, a restaurant and free self-parking. .A pampering day can include deep-tissue massages and hot stone massages. At the hotel's own lounge bar, you can stop for a drink. Business amenities include conference space and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free English breakfast is offered between 6:30 AM and 10:00 AM. There's also the convenience of an airport shuttle. .Places within a 15-minute drive of this 3-property class Arusha hotel include Arusha Golf Course and Arusha Clock Tower.

What's nearby

  • Lake Duluti - 4 min walk
  • Arusha Clock Tower - 13 min drive
  • Arusha International Conference Centre - 15 min drive
  • Njiro Complex - 17 min drive
  • Kilimanjaro Golf Club - 25 min drive

Getting around

  • Arusha (ARK) - 24 min drive

Restaurants

  • Saba Saba - 13 min drive
  • AICC Club - 13 min drive
  • Amber Bar And Restaurant - 12 min drive
  • The Ribs - 14 min drive
  • Picasso Cafè - 12 min drive

About this property

Arusha Serena Hotel

Family-friendly hotel connected to the convention centre in Arusha with free breakfast
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

There's an onsite business centre. Spa services, a library, and an arcade/games room are also featured at the family-friendly Arusha Serena Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 3-star Arusha hotel is smoke free.

  • 42 guestrooms or units
  • English breakfast (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Library
  • Garden
  • Gift shop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Arusha Serena Hotel offers 42 accommodations with complimentary bottles of water and complimentary dressing gowns. This Arusha hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps.

Bathrooms include slippers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and Swedish massages.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Library

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Laundry facilities
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Conference space

Outdoors

  • Garden
  • On a lake

Spa

  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels

Food and drink

  • Champagne service
  • Free bottled water

More

  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
An early check-in fee will be charged

Check-out

Check-out before 10 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Arusha Serena Hotel

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for TZS 280000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: TZS 12000 per person (one-way)
  • Airport shuttle fee per child: TZS 6000 (one-way), (from 4 to 17 years old)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: TZS 280000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Barclaycard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property Registration Number 16653

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Duluti Serena Hotel
Lake Duluti
Lake Duluti Hotel
Lake Duluti Serena
Lake Duluti Serena Arusha
Lake Duluti Serena Hotel
Lake Duluti Serena Hotel Arusha
Serena Lake Duluti
Serena Mountain Village Hotel Arusha
Arusha Serena Hotel Resort
Arusha Serena
Arusha Serena Hotel Hotel
Arusha Serena Hotel Arusha
Arusha Serena Hotel Resort Spa
Arusha Serena Hotel Hotel Arusha

Frequently asked questions

What is the cancellation policy at Arusha Serena Hotel?

Arusha Serena Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Arusha Serena Hotel?

As of 21 May 2024, prices found for a 1-night stay for 2 adults at Arusha Serena Hotel on 29 May 2024 start from AU$207.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Arusha Serena Hotel?

Yep, Arusha Serena Hotel has a free self car park.

Is there a spa on site at Arusha Serena Hotel?

There's no onsite spa, but this property does offer services like Swedish massages.

What makes Arusha Serena Hotel a romantic place to stay?

Couples dining and a champagne service, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Arusha Serena Hotel.

Is Arusha Serena Hotel family-friendly?

You bet! With amenities such as supervised childcare, an arcade and laundry facilities, it's no surprise that Arusha Serena Hotel is a hit with families.

Does Arusha Serena Hotel serve breakfast?

Yep, free English breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Arusha Serena Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Arusha Serena Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Arusha Serena Hotel?

Check-in begins at noon. Check-out time is 10 AM.

Are pets allowed at Arusha Serena Hotel?

No, pets and service animals are not allowed.

Arusha Serena Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 29 out of 42 reviews" "
Rating 8 - Good. 11 out of 42 reviews" "
Rating 6 - Okay. 2 out of 42 reviews" "
Rating 4 - Poor. 0 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Said, San Diego

Travelled with family
Old building, kept clean and the surrounding is nice but needs more work. The food is terrible, I would give it a one star nothing more. For a Serena I was hoping they would have good food and the menu looks like it was written in the 70s or 90s and was never changed.
Stayed 1 night in Nov 2023

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely beautiful! The grounds are designed in such a way you just want to stay forever. A nice walking path allows some exercise while enjoying the grounds
Stayed 1 night in Oct 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiul lodge, rooms and gardens. Excellent food. Fantastic staff. Recommend doing the walk around Lake Duluti
Stayed 2 nights in Aug 2023

10/10 Excellent

Farron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
We had two beautiful nights here with exceptional service from the staff who were kind and attentive to your every need. The grounds are beautiful and well maintained. I would stay here again and recommend it to anyone wanting peace and serenity.
Beautiful Bungalows!
Stayed 2 nights in Aug 2023

10/10 Excellent

Erica

Stayed 1 night in Aug 2023

6/10 Okay

Carol

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Head office needs to get their act sorted
We arrived at Arusha Serena Hotel at 3.30am after a 24-hour journey, only to be told they did not have a reservation for us. I showed the receptionist the hotels.com booking and she finally gave us a key and said she would sort it in the morning. No apology the next morning. The rooms are very nice, in little rondavals. A bit smaller than shown on their photos though. Good choice at breakfast and overall the staff were very polite and friendly. Would I stay again - Yes but central reservations need to get their act together. Out of the 6 lodges we stayed at in Tanzania, 2 belonged to Serena. The 2nd hotel (Ngorongoro) had overbooked and we had a terrible experience there - again in was down to central reservations. Such a shame because both properties are lovely and unique and have lovely staff. Let down completely by head office.
Stayed 1 night in Jul 2023

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to stay just outside Arusha
Beautiful hotel! The rooms are all separate bungalows spread out over a large park like area which is very beautiful. There is a nice walking trail that goes around the entire area and we really enjoyed it. The restaurant is outstanding and has a good selection. Very good breakfast too. We ate several meals there. The photos on the website are exactly what it looks like. Very friendly staff. We highly recommend it.
Stayed 1 night in Mar 2023

10/10 Excellent

Susan

Stayed 1 night in Oct 2022

8/10 Good

Sandra, Beverly Hills

Travelled with partner
Liked: Cleanliness, property conditions & facilities
If you want to stay in a hut in an ugly part of Arusha, without the safari animals, this is your place. Most guests use it overnight on their way to where the animals are. Pretty “rustic”.
Stayed 2 nights in Sep 2022

10/10 Excellent

Faryal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and accommodating
I only stayed one night at this hotel because I arrived at 20:15 and my safari would start the next morning. I arrived at 22:00 and asked for dinner. Although the restaurant closes at 22u, they made an exception for me and brought out the menu. Very accommodating and friendly! I wouldn’t know where to get food that late at night. I’ll definitely stay there again for longer.
Stayed 1 night in Aug 2022