2/10 Terrible
Eva
Travelled with family
9 Dec 2023
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT BOOK THIS PROPERTY!! THE OWNER IS A THEIF AND A LIAR. I booked and paid for the property for four nights. I was told there was a 6:30 pm check in policy. I booked train tickets to arrive in Solerno at 2:30. Ended up having a nation wide train strike that day and I arrived in Solerno at 5:40. Was told on the phone by employee that even with a taxi I would not make it for 6:30 and that my WHOLE reservation was cancelled. I offered to pay the 50 euro late charge and was told that I had to request that earlier in the day. I lost ALL four nights and no talking reason, begging or pleading would make the owner change his mind. I can understand losing the first night but not the other three. Told an Italian person this today and she called to speak on my behalf. Owner tried to change his story and say I didn’t show up for last three nights. I said I have the whole conversation on text and owner quickly back pedaled and said his policy stands. No refunds. I have been keeping tabs on the hotel the last three nights and the owner SOLD my room a second time for two of those nights. He essentially collected double. PLEASE DO NOT BOOK THIS HOTEL. This policy is nothing but greed and is not stated clearly anywhere. I have asked him to show me where it is stated that you lose your whole reservation and he cannot. He puts shame to the Amalfi Coast and to Italy in general. Just a plain crook.
Eva
Stayed 4 nights in Nov 2023