Sandos Caracol Eco Resort - All Inclusive: Deals & Reviews (Playa del Carmen, MEX)

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Overview
Rooms
Location
Policies

6.8

Popular amenities

Breakfast included

Pool

Bar

All-inclusive

Hot tub

Spa

Explore the area

Carretera Cancún Chetumal Km. 295, Playa del Carmen, QROO, 77710

Playa Xcalacoco12 min walk
Gran Coyote Golf8 min drive
Quinta Avenida13 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

Eco Family Suite

8/10 Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Separate bedroom

41 sq m
Sleeps 5
1 King Bed and 1 Single Bunk Bed

Eco Family Superior

8.1/10 Very good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Renovated in 2017

Blackout curtains

Ceiling fan

Hairdryer

29.8 sq m
Sleeps 4
1 King Bed and 1 Single Bunk Bed

Free minibar, in-room safe, desk, laptop workspace

Superior Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

Private bathroom

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Penthouse Select Adults Only

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

62 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Deluxe Select Adults Only

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Hairdryer

41 sq m
Sleeps 2
1 King Bed and 1 Single Sofa Bed

Pool View 1 Bedroom Suite

7.3/10 Good

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

Hairdryer

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Penthouse

Highlights

Balcony

Private indoor hot tub

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

Separate bedroom

62 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Single Sofa Bed

Pool View Superior

Highlights

Balcony

Air conditioning

Free rollaway/extra beds

Free cots/infant beds

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

39 sq m
Ocean view
Sleeps 4
2 Queen Beds OR 1 King Bed

Eco Family Penthouse

Highlights

Balcony

Air conditioning

Free minibar items

Plasma TV

Blackout curtains

Ceiling fan

2 bedrooms

Hairdryer

64 sq m
Sleeps 5
1 King Bed and 1 Large Single Bunk Bed

Suite Premium With Garden View

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Premium With Garden View

Sleeps 5
3 Single Beds and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
2 Queen Beds and 1 Single Sofa Bed

Suite Premium With Garden View

Sleeps 5
1 King Bed and 3 Single Beds

Suite Premium With Garden View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 2
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 3
2 Double Beds

Room Standard

Sleeps 4
2 Double Beds

Suite Premium With Garden View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Room Deluxe

Sleeps 3
2 Double Beds

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Superior With View

Sleeps 4
1 Double Bunk Bed and 1 King Bed

Suite Master With Pool View

Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite Premium

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Room Superior

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Premium With Pool View

Sleeps 4
1 Double Sofa Bed and 1 King Bed

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Room Superior With Pool View

Sleeps 4
2 Double Beds

Suite Premium

Sleeps 4
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 3
1 King Bed and 1 Double Bunk Bed

Suite Premium With Garden View

Sleeps 2
1 King Bed and 1 Double Bunk Bed

Suite Superior With View

Sleeps 5
1 Single Sofa Bed and 2 Queen Beds

Suite Premium

Sleeps 3
2 Double Beds

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

27 June - 28 June

About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Sandos Caracol Eco Resort - All Inclusive. You'll be 2 km (1.2 mi) from Gran Coyote Golf and 4.8 km (3 mi) from Quinta Avenida. Highlights at this beachfront property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to SPA SANDOS can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 poolside bars and 9 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 5 hot tubs and 2 outdoor tennis courts. Additionally, you'll find a free water park, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Grand Coral property include Quinta Alegría Shopping Mall and Central Square.

What's nearby

Playa Xcalacoco - 12 min walk
Gran Coyote Golf - 8 min drive
El Camaleón Mayakoba Golf Course - 10 min drive
Quinta Alegría Shopping Mall - 13 min drive
Quinta Avenida - 13 min drive

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

‪The Fives Plaza - ‬19 min walk
‪La Laguna - ‬3 min walk
‪Marley Coffee - ‬19 min walk
‪Lizards Pool Bar & Terrace - ‬4 min drive
‪El Templo - ‬3 min walk

About this property

Sandos Caracol Eco Resort - All Inclusive

Stylish property on the shore with 3 outdoor swimming pools

Sandos Caracol Eco Resort - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Sandos Caracol Eco Resort - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants on site, along with a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 9 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a children's club and a children's pool. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

956 guestrooms or units

3 levels

9 dining venues

2 bars by the pool

9 bars or lounges

Conference rooms

Built in 2005

Buffet breakfast (free)

Deli

Kid's club

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

On-site shopping

Bellhop

Smoking in designated areas

Swim-up bar

Sandos Caracol Eco Resort - All Inclusive offers 956 air-conditioned accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies. Plasma televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

SPA SANDOS has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Dutch, English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Internet access
Available in some public areas: Free WiFi

Parking and transport

Return airport shuttle (surcharge)
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 11:00 AM
2 poolside bars
9 bars/lounges
9 restaurants
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Things to do

18 holes of golf
2 outdoor tennis courts
3 outdoor pools
5 spa tubs
Basketball
Beach volleyball
Beach yoga
Billiards/pool table
Children's club
Children's pool
Ecotours
Fitness classes
Free bicycle rentals
Free water park
Full-service spa
Health club
Hiking/biking trails
Kayaking
Parasailing
Personal motorised watercraft
Playground
Sailing
Sauna
Scooter/moped rentals
Scuba diving
Shopping
Snorkelling
Steam room
Waterslide

Family friendly

3 outdoor pools
Children's club
Children's pool
Free water park access
Laundry facilities
Playground
Snack bar/deli
Waterslide

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
Pool loungers
Pool umbrellas
Terrace

Full-service spa

16 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Spa tub
Sports massages
Steam room
Thai massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Upper floors accessible by stairs only

3 floors
Built in 2005
Designated smoking areas

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Plasma TV with satellite channels

Food and drink

Coffee/tea maker
Free stocked minibar
Room service

Outdoor space

Balcony

Air conditioning
Ceiling fan
Desk
Iron/ironing board
Laptop workspace
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Safety features at this property include window guards

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Caracol Eco

Caracol Sandos

Caracol Sandos Eco Resort

Eco Caracol Sandos

Eco Sandos Resort

Sandos Caracol Eco

Sandos Caracol Eco Playa del Carmen

Sandos Caracol Eco All Inclusive Playa del Carmen

Sandos Caracol Eco Resort All Inclusive Playa del Carmen

Sandos Eco Resort

Caracol Beach

Caracol Village Hotel Playa Del Carmen

Hotel Sandos Caracol Eco

Sandos Caracol Beach Resort Spa

Sandos Caracol Eco Hotel

Sandos Caracol Mexico

Sandos Caracol Riviera Maya

Frequently asked questions

Is parking available at Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive has a free self car park.

Are there any beaches close to Sandos Caracol Eco Resort - All Inclusive?

Yep, Sandos Caracol Eco Resort - All Inclusive is a short 12-minute walk from Playa Xcalacoco. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Sandos Caracol Eco Resort - All Inclusive?

Yep, SPA SANDOS is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Sandos Caracol Eco Resort - All Inclusive have a pool?

Sandos Caracol Eco Resort - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Sandos Caracol Eco Resort - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Sandos Caracol Eco Resort - All Inclusive?

Sandos Caracol Eco Resort - All Inclusive features 2 poolside bars, 3 outdoor pools and 5 hot tubs. All guestrooms come with free minibar items and room service.

What makes Sandos Caracol Eco Resort - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Sandos Caracol Eco Resort - All Inclusive.

Is Sandos Caracol Eco Resort - All Inclusive family-friendly?

You bet! With amenities such as a children's club, a children's pool and a playground, it's no surprise that Sandos Caracol Eco Resort - All Inclusive is a hit with families.

Does Sandos Caracol Eco Resort - All Inclusive serve breakfast?

Yeah, complimentary buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Sandos Caracol Eco Resort - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Sandos Caracol Eco Resort - All Inclusive?

Relax with a coldie at the 2 poolside bars or 9 lounge bars, and grab a meal at Sandos Caracol Eco Resort - All Inclusive's 9 restaurants.

What time are check-in & check-out at Sandos Caracol Eco Resort - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sandos Caracol Eco Resort - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Sandos Caracol Eco Resort - All Inclusive?

There is a golf course next to Sandos Caracol Eco Resort - All Inclusive.

Sandos Caracol Eco Resort - All Inclusive Reviews

6.8

7.6/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Krista

Travelled with family and small children

13 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We absolutely loved the gorgeous property, lush surroundings and many animals wandering around. Our room was spacious, clean and cool. The food was the main drawback - long lines at buffets, lack of ability to actually BOOK at the a la carte restaurants, and what food was available was bland and not good. We loved our stay but won't return because the dining experience was not good.

Stayed 8 nights in Mar 2024

4/10 Poor

Paola

Travelled with family

13 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were there for a wedding which was done perfectly. We stayed for 3 nights and all I could say is that they absolutely must do something about their dining reservations. If you don't stay as a Diamond Select member, you will only eat at a buffet even though you paid over $500 a night. The facilities are nice and the staff are pleasant (most), but the way they do check in - long lines and the limited dining availability are a very big downer. Guests waited in line since 7am at the Activities and Food Reservations table Sunday morning, without being told until 9:11am that they were closed for reservations and to come back the next day. If you are staying for 3 nights and u check in on Saturday, you already lost that Saturday morning window to reserve, and Sunday is closed, so you are left with Monday only to "maybe" get a reservation for that night? Other people in the line were complaining to the lady who informed us there was NO reservations available. Some guests said they had been doing the lines and were told the same story every single morning. Its ridiculous and something that needs to be raised up as a big problem with this "all-inclusive" resort. Mgr mentioned that sometimes there are cancellations and to come back around 11-12 again to see if there was an opening. Their "app" for the other restaurant rsvps was another joke. They tell u it opens at midnight and when you try to reserve it at midnight it says no availability. Highly Disappointed.

Stayed 3 nights in Mar 2024

6/10 Okay

Tyler John Robert

Travelled with family

13 Mar 2024

The jungle part of it is awsome, the restaurant reservations was absolutely horrible. Food not very good.

Stayed 6 nights in Mar 2024

2/10 Terrible

Valentina

Travelled with family

13 Mar 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth your money

Good was terrible, we weren’t explain how to make reservations for restaurants. My rental car spare tire was stolen from hotel parking lot, ended up with a charge of 450 dollars to the rental company. Property is beautiful but everything else is not worth your money. You’re better off paying less for a smaller property and quality service and food.

Stayed 3 nights in Mar 2024

4/10 Poor

Holly

Travelled with family

13 Mar 2024

Liked: Cleanliness

The jungle around the property is beautiful. It was a treat to see all the animals around the resort everyday. The walking paths are also lovely. Fire show is worth watching. However, the reviews about the food are true. The food is beyond bad. Not only that, there is always a 30 minute line to get into the buffet. Additionally, there are not enough plates, cups, mugs or cutlery for everyone. So you may get into the restaurant but you will then have to wait for a plate, bowl or cutlery. Kitchen and servers are understaffed and not able to keep up. Sometimes we would finish eating before they would ask for our drink order. Items like ice cream, French fries or pancakes (kid favorites) are an additional 20 to 30 minute wait once you’re inside. If you are on your way to this resort, here are my tips. 1) Boiled eggs and bacon were often available with no wait. 2) Head to the sister resort (Playacar) often. Food is great and overall just a better resort. Beach is unreal. 3) Go into town for dinners and walks on 5th Ave. super fun and good food. 4) room service. Items were limited, but came pretty quick. 5) be prepared to stand in line for everything. And budget extra time for this. 6) pack peanut butter or other food items Other items: -pools are really gross and cloudy. Clearly not treated appropriately. (Go to Playacar for the day) -you can skip the Jade river tour guilt free -beach swimming is not really an option. But you can wade with water shoes

Stayed 7 nights in Mar 2024

2/10 Terrible

Michael

12 Mar 2024

Stayed 4 nights in Mar 2024

8/10 Good

Hector

Travelled with family, Travelled with family and small children

12 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

La naturaleza

Stayed 8 nights in Mar 2024

2/10 Terrible

Lauren

Travelled with family, Travelled with partner, Travelled with group

10 Mar 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I would never return to the property. We were unable to eat. We were unable to drink as the drinks were watered down at one point they ran out of avocados at another point they ran out of ice. Our mini fridge was not refilled for three days after calling on the third day in a row, it was finally refilled cockroaches flew out of our friends, hot tub. There was blood on the curtain in my room, which I asked to be changed twice and it was never changed. When taking a shower after three minutes of being in the shower, there was a sewer smell coming from the drain. The only way that I can describe the staff is completely unhelpful and rude. My husband lost 18 pounds on this vacation. I will never return to this property and I would never suggest this to anyone.

Stayed 6 nights in Mar 2024

8/10 Good

Nadine

Travelled with family and small children

9 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had an overall great vacation! The resort was quite lovely - besides it being huge, it was surrounded by nature and wildlife made it very beautiful. The rooms were big and clean, the staff were all very kind and the food was pretty good! Downsides- the beach was eroded so it’s difficult to get in and out, or even be in the water due to all of the rocks. The system to make reservations at the restaurants was quite complicated - either you stand in line and wait to make reservations for 2 of the restaurants or you have to book the other 3 as of midnight via online app- I was luckily awake at midnight one night and got us a reservation at one however gave up trying because there was never any space in the am and I didn’t want to have to set an alarm for 12am in order to book us a table. Honestly there was always something at the main buffet that appealed to all of us so in the end we were ok with that. Then, unknowingly on our first day after arrival we had to participate in this presentation where the resort tried to sell us a package to be an elite member. From our understanding it was mandatory, we were told it would take 90 mins, it ended up taking 3 hours, and we were not at all interested. This part I would have preferred being given the option. Lastly the transportation was not included in our Expedia package and we had to pay an extra fee to and from the hotel. Good thing I realized before leaving the country and booked ahead of time!

Stayed 7 nights in Feb 2024

8/10 Good

Sergio

Travelled with family

7 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We don’t have the opportunity to enjoy any restaurant false advertisement, I do not understand how you can have no opening on reservations every restaurant was book for a month in advance how is that possible if you need a room number to book, and nobody knows nothing about it

Stayed 7 nights in Feb 2024

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