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Fiesta Americana Condesa Cancun All Inclusive

4.0 star property
Beach spa retreat, walking distance from Aquaworld

Choose dates to view prices

Photo gallery for Fiesta Americana Condesa Cancun All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Premium bedding, down duvets, minibar, in-room safe
Premium Room, 2 Double Beds (with Plunge Pool)
10 restaurants, breakfast, lunch, dinner served; international cuisine
10 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
8.8

Excellent

Popular amenities

  • Pool
  • BarBarBar
  • All-inclusive
  • Spa
  • Room serviceRoom serviceRoom service
  • GymGymGym

Explore the area

Map
Blvd. Kukulkan km 16.5, Zona Hotelera, Cancun, QROO, 77500
  • Popular LocationAquaworld4 min walk
  • Popular LocationIberostar Cancun Golf Course13 min walk
  • Popular LocationLa Isla Shopping Mall4 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive

Room options

View all photos for 2 Bedroom Master Suite

Beach/ocean view

2 Bedroom Master Suite

Highlights

Air conditioning
Smart TV
Renovated in 2019
2 bedrooms
Blackout curtains
Premium bedding
Down duvet
Bathrobes
  • 114 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds and 1 King Bed

View all photos for Suite (Honey Moon)

Premium bedding, down duvets, minibar, in-room safe

Suite (Honey Moon)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Bathrobes
Private bathroom
  • 60 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds (Fiesta Club, Ocean Front)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking, Oceanfront

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Oceanfront

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Sunset View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Sunset View

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Garden View

Garden view

Premium Room, 1 King Bed, Non Smoking, Garden View

8.7/10 Excellent

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking, Ocean View

8/10 Very good

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Oceanfront

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking, Oceanfront

8.5/10 Very good

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Sunset View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking, Sunset View

9/10 Excellent

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Non Smoking, Garden View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds, Non Smoking, Garden View

8.7/10 Excellent

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds (with Plunge Pool)

Terrace/patio

Premium Room, 2 Double Beds (with Plunge Pool)

Highlights

Private pool
Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (with Plunge Pool)

Terrace/patio

Premium Room, 1 King Bed (with Plunge Pool)

Highlights

Private pool
Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Bathrobes
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 2 Double Beds (Fiesta Club - Sunset View)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed (Fiesta Club - Sunset View)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Family Suite

Premium bedding, down duvets, minibar, in-room safe

Family Suite

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Bathrobes
Private bathroom
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking (Master)

Premium bedding, down duvets, minibar, in-room safe

Premium Suite, 1 King Bed, Non Smoking (Master)

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Bathrobes
Private bathroom
  • 78 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, down duvets, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Ocean View

7.7/10 Good

Highlights

Air conditioning
Smart TV
Renovated in 2019
Premium bedding
Down duvet
Blackout curtains
Eco-friendly toiletries
Hairdryer
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

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About the area

Cancun

An all-inclusive stay in Cancun awaits you at Fiesta Americana Condesa Cancun All Inclusive. You'll be 0.3 km (0.2 mi) from Aquaworld and 3.5 km (2.2 mi) from La Isla Shopping Mall. Highlights at this beach property include 10 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miiluma Spa can include deep-tissue massages, hot stone massages and body wraps along with hydrotherapy and mani/pedis. The buffet restaurant, Kalmia, is open for breakfast, lunch and dinner. With 3 poolside bars and 2 lounge bars to choose from, you can enjoy a drink at the property. Enjoy the free kids' club, gym, kids' swimming pool and pool loungers. 27000 square feet (2508 square metres) of event facilities include 12 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also limited parking, along with the convenience of car rentals on site. .Sights within a 20-minute drive of this Zona Hotelera property include Cinemex La Isla Cancun and Puerto Cancun Marina Town Center.

What's nearby

  • Aquaworld - 4 min walk
  • Oasis Arena - 6 min walk
  • Iberostar Cancun Golf Course - 13 min walk
  • La Isla Shopping Mall - 4 min drive
  • Delfines Beach - 4 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive

Restaurants

  • Tatish Restaurant - 3 min walk
  • Hacienda Sarape - 5 min walk
  • Rosa Negra - Cancún - 4 min walk
  • La Placita - 5 min walk
  • Coyote Loco - 4 min walk

About this property

Fiesta Americana Condesa Cancun All Inclusive

Beach spa retreat, walking distance from Aquaworld
Fiesta Americana Condesa Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Fiesta Americana Condesa Cancun All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Colonial property also offers a complimentary children's club, a children's pool and a health club. A complete renovation of Fiesta Americana Condesa Cancun All Inclusive was completed in December 2019.

This Cancun property is smoke free.

  • 507 guestrooms or units
  • 8 levels
  • 3 buildings
  • 10 dining venues
  • 3 bars by the pool
  • 2 bars or lounges
  • 27000 sq ft of conference space
  • 2508 sq. m of conference space
  • Built in 1989
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Swim-up bar
Fiesta Americana Condesa Cancun All Inclusive offers 507 air-conditioned accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis. Renovation of all guestrooms was completed in December 2019.

Miiluma Spa has 9 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 8 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Limited on-site parking (max 1 space per unit)

Food and drink

  • 10 restaurants
  • 2 bars/lounges
  • 3 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mexicano
  • Kalmia
  • Kambú
  • Rosato
  • San Telmo

Things to do

  • 2 outdoor pools
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (27,000 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Lift (150 centimetre wide door)
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 8 floors
  • Banquet hall
  • Built in 1989
  • Colonial architecture
  • Communal living room
  • Lifeguards
  • Reception hall
  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
On-site parties or group events are strictly prohibited
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash. On-site parties or group events are strictly prohibited.
    Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cancun Condesa Fiesta Americana
Cancun Fiesta Americana Condesa
Fiesta All Inclusive Cancun
Fiesta Americana Condesa
Fiesta Americana Condesa All Inclusive
Fiesta Americana Condesa All Inclusive Cancun
Fiesta Americana Condesa Cancun
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Condesa
Fiesta Condesa Americana All Inclusive
Fiesta Americana Cancun
Fiesta Americana Condesa Cancun All Inclusive Hotel Cancun
Fiesta Americana Condessa Cancun
Fiesta Americana Condesa All Inclusive All-inclusive property
Fiesta Americana Condessa Cancun
Fiesta Americana Cancun
Fiesta Americana Condesa All Inclusive Hotel
Fiesta Americana Condesa Cancun All Inclusive
Fiesta Americana Condesa All Inclusive
Hotel Fiesta Americana Condesa Cancun - All Inclusive Cancun
Hotel Fiesta Americana Condesa Cancun - All Inclusive
Fiesta Americana Condesa Cancun All Inclusive Hotel
Cancun Fiesta Americana Condesa Cancun - All Inclusive Hotel
Fiesta Americana Condesa Cancun - All Inclusive Cancun
Fiesta Americana Condesa Cancun All Inclusive Cancun

Frequently asked questions

What is the cancellation policy at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fiesta Americana Condesa Cancun All Inclusive?

As of 1 June 2024, prices found for a 1-night stay for 2 adults at Fiesta Americana Condesa Cancun All Inclusive on 20 June 2024 start from AU$338.2, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fiesta Americana Condesa Cancun All Inclusive?

Onsite parking is limited (max 1 space per unit).

Are there any beaches close to Fiesta Americana Condesa Cancun All Inclusive?

Yep, Fiesta Americana Condesa Cancun All Inclusive is a short 16-minute walk from Ballenas Beach. Fun beach activities include jet skiing, snorkelling and scuba diving. You can also find motor boats.

Is there a spa on site at Fiesta Americana Condesa Cancun All Inclusive?

Yep, Miiluma Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Fiesta Americana Condesa Cancun All Inclusive have a pool?

Yep, and guests recommend it! Fiesta Americana Condesa Cancun All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Fiesta Americana Condesa Cancun All Inclusive?

Fiesta Americana Condesa Cancun All Inclusive features 3 poolside bars, 2 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Fiesta Americana Condesa Cancun All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Fiesta Americana Condesa Cancun All Inclusive.

Is Fiesta Americana Condesa Cancun All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and children's meals, it's no surprise that Fiesta Americana Condesa Cancun All Inclusive is a hit with families.

Is there a free airport shuttle available at Fiesta Americana Condesa Cancun All Inclusive?

No, Fiesta Americana Condesa Cancun All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Fiesta Americana Condesa Cancun All Inclusive?

Relax with a coldie at the 3 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Fiesta Americana Condesa Cancun All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fiesta Americana Condesa Cancun All Inclusive?

No, only service animals are allowed.

Is there a golf course on site at Fiesta Americana Condesa Cancun All Inclusive?

There isn't one on site, but Iberostar Cancun Golf Course is a short 13-minute walk away.

Fiesta Americana Condesa Cancun All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 2046 out of 3214 reviews" "
Rating 8 - Good. 697 out of 3214 reviews" "
Rating 6 - Okay. 252 out of 3214 reviews" "
Rating 4 - Poor. 128 out of 3214 reviews" "
Rating 2 - Terrible. 91 out of 3214 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent Michael

Travelled with partner
Liked: Amenities
Very clean, good food, and very accommodating and attentive staff all over the resort.
Stayed 3 nights in Feb 2024

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this property and the friendly hard working staff. Great food great room. Oceanfront is awesome. The only complaint is not enough chairs for guests by the pools or at the ocean.
Stayed 6 nights in Feb 2024

4/10 Poor

Maria Honorina

Travelled with family, Travelled with group
What we liked about the property is the very good food and customer service from the various restaurants at this resort and how the housekeeping did a good job with keeping the rooms and amenities clean despite the age, theme, and structure of the buildings. What we didn't like about the resort is the poor customer service coming from the receptionists and the stinky smell of the sewer back-up coming from the bathroom toilet in the bedrooms and the spa and at different areas of the resort. The receptionists were not welcoming, not friendly, not accommodating, and not hospitable. Upon our arrival, all they cared about was us providing our passports and credit card which took them a long time to photocopy and process. They didn't even bother to ask how we are feeling and doing. Neither did they offer us any welcome drinks. We reminded them that we have a silver status membership with Expedia and that we should have a VIP reception but was totally ignored. We requested to have adjoining rooms due to having minor-aged children but our request was denied. We requested to not charge us for the first unused night due to the flight cancellation and trip interruption we experienced that was not within our control, again our request was denied. We complained about a stinky, foul-smelling bedroom but was only granted a change on the third day of our supposed to be 9 nights of stay. Same goes to the receptionists of their spa- lacks warm hospitality and customer service. So Sad
Stayed 9 nights in Feb 2024

10/10 Excellent

Karina Lepe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful resort , staff was amazing. I would definitely come back.
Stayed 3 nights in Feb 2024

8/10 Good

Larry, San Gabriel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some Restaurants were full and unavoidable during my stay. Also, it was hard to get a chair by the pool. Several times we put iur towels on a chair and went to breakfast only to find someone had taken our chair.
Stayed 4 nights in Feb 2024

6/10 Okay

Ravi

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff is super friendly, the food was good and we were very happy with the alcohol quality when compared to other all inclusive hotels we have stayed at. We also had the pleasure to be served by Cesie who was absolutely amazing and provided very friendly and caring service. Sol del Mar also provided us with an amazing service and made us feel very special upon our arrival. Overall, we would love to go back to Fiesta Americana.
Stayed 2 nights in Feb 2024

10/10 Excellent

Angela, Urbandale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went here with other couples friends for a nice extended weekend getaway. The property is older but very clean and laid out well. The food was excellent everywhere we went. Even the buffet food was really good which we have not found at a lot of the all inclusive resorts we’ve stayed in. Staff was very friendly and accommodating. Even just lounging on our beach chairs we always had someone come by to see if we needed anything. The pools were great and the beach access was really nice with soft sand and beautiful water. We will for sure come back to Fiesta Americana
Stayed 4 nights in Feb 2024

10/10 Excellent

CHAD K

Stayed 8 nights in Feb 2024

10/10 Excellent

Morgan

Stayed 5 nights in Feb 2024