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Excellence Playa Mujeres - Adults Only All Inclusive

5.0 star property
Elegant adults-only property on the beach

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Photo gallery for Excellence Playa Mujeres - Adults Only All Inclusive

Exterior
Aerial view
10 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
Lobby
Reviews
9.4

Exceptional

Popular amenities

  • Breakfast included
  • Pool
  • On private beach
  • All-inclusive
  • BarBarBar
  • Air conditioningAir conditioningAir conditioning

Explore the area

Map
Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400
  • Popular LocationPlaya Mujeres Golf Club8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)38 min drive
  • Popular LocationTerminal Marítima Isla Mujeres82 min drive
  • Popular LocationNorth Beach88 min drive

Room options

View all photos for Junior Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Suite Spa or Pool View

9.4/10 Wonderful

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Swim Up Suite Spa or Pool View

Premium bedding, down duvets, free minibar, in-room safe

Junior Swim Up Suite Spa or Pool View

9.7/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Pool View

Garden view

Excellence Club Junior Suite Pool View

9.8/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Terrace Suite With Plunge Pool

Balcony view

Terrace Suite With Plunge Pool

9.9/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Two-Story RooftopTerrace Suite Spa or Pool View

View from room

Two-Story RooftopTerrace Suite Spa or Pool View

9.3/10 Wonderful

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Suite Ocean View

View from room

Excellence Club Junior Suite Ocean View

9.5/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

View from room

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

9.7/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
  • 75 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Excellence Club Junior Swim Up Suite Pool View

View from room

Excellence Club Junior Swim Up Suite Pool View

9.6/10 Exceptional

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Free minibar items
LED TV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property
Atelier Playa Mujeres - Adults Only - All Inclusive
Pool
Breakfast included
All-inclusive
Spa
4.6 out of 5, Wonderful, (1012)
The price is AU$1,527
for 1 night
includes taxes & fees
15 June - 16 June
Atelier Playa Mujeres - Adults Only - All Inclusive

About the area

Punta Sam

A luxury stay in Punta Sam awaits you at Excellence Playa Mujeres - Adults Only All Inclusive. You'll be within a 15-minute walk of Mujeres Beach and 1.9 km (1.2 mi) from Punta Sam Ferry Terminal. Highlights at this all-inclusive property include 10 restaurants, 7 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, hydrotherapy and mani/pedis along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Toscana, serves international cuisine and is open for breakfast, lunch and dinner. With 7 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach and enjoy the on-site 24-hour gym, outdoor tennis court and Turkish bath/hammam. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 15-minute drive of this 5-property class Playa Mujeres property include Playa Mujeres Golf Club and Ultramar Ferry Puerto Juárez.

What's nearby

  • Punta Sam Ferry Terminal - 5 min drive
  • Playa Mujeres Golf Club - 8 min drive
  • Terminal Marítima Isla Mujeres - 82 min drive
  • Dolphin Discovery - 88 min drive
  • North Beach - 88 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 38 min drive

Restaurants

  • Hiroshi Bar - 6 min drive
  • Caprichos Villa del Palmar - 5 min drive
  • Blanca Blue - 6 min drive
  • El Suspiro - 7 min drive
  • Duke’s Lobster & Seafood - 7 min walk

About this property

Excellence Playa Mujeres - Adults Only All Inclusive

Elegant adults-only property on the beach
Excellence Playa Mujeres - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Walk outside to smell the salty air and watch the ocean waves from the property's beach. At Excellence Playa Mujeres - Adults Only All Inclusive, you can cool off in one of the 7 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 7 poolside bars and 11 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a 24-hour fitness centre and a hot tub. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Punta Sam property.

  • 450 guestrooms or units
  • 4 levels
  • 9 buildings
  • 10 dining venues
  • 7 bars by the pool
  • 11 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Terrace on the roof
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • BBQ grill(s)
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Swim-up bar
Excellence Playa Mujeres - Adults Only All Inclusive offers 450 accommodations with free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. LED televisions come with premium satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body wraps and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam. The spa is open daily. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 restaurants
  • 11 bars/lounges
  • 7 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Barcelona
  • The Flavor Market
  • The Grill
  • The Lobster House
  • Toscana

Things to do

  • 24-hour gym
  • 7 outdoor pools
  • Fitness classes
  • Full-service spa
  • Kayaking
  • Library
  • Outdoor tennis court
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkelling
  • Spa tub
  • Volleyball
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a private beach
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk (112 centimetre high)

More

  • 4 floors
  • 9 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • LED TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Composting
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Playa Mujeres - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive has free valet parking.

Are there any beaches close to Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, Excellence Playa Mujeres - Adults Only All Inclusive is a short 12-minute walk from Mujeres Beach. Fun beach activities include snorkelling, scuba diving and kayaking.

Is there a spa on site at Excellence Playa Mujeres - Adults Only All Inclusive?

Yep, there is an onsite spa at Excellence Playa Mujeres - Adults Only All Inclusive. It has a hot tub, a sauna and hot springs. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as beachside massages.

Does Excellence Playa Mujeres - Adults Only All Inclusive have a pool?

Yep, and guests recommend it! Excellence Playa Mujeres - Adults Only All Inclusive has 7 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Playa Mujeres - Adults Only All Inclusive?

Excellence Playa Mujeres - Adults Only All Inclusive features a private beach, 7 poolside bars and 7 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Playa Mujeres - Adults Only All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Playa Mujeres - Adults Only All Inclusive.

Is Excellence Playa Mujeres - Adults Only All Inclusive family-friendly?

No, Excellence Playa Mujeres - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Playa Mujeres - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Excellence Playa Mujeres - Adults Only All Inclusive serve breakfast?

You bet, complimentary buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Excellence Playa Mujeres - Adults Only All Inclusive?

No, Excellence Playa Mujeres - Adults Only All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Excellence Playa Mujeres - Adults Only All Inclusive?

Relax with a coldie at the 7 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Excellence Playa Mujeres - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Playa Mujeres - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Excellence Playa Mujeres - Adults Only All Inclusive?

There is a golf course next to Excellence Playa Mujeres - Adults Only All Inclusive.

Excellence Playa Mujeres - Adults Only All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 813 out of 1012 reviews" "
Rating 8 - Good. 106 out of 1012 reviews" "
Rating 6 - Okay. 48 out of 1012 reviews" "
Rating 4 - Poor. 22 out of 1012 reviews" "
Rating 2 - Terrible. 23 out of 1012 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Some Disappointments
This is our 4th Excellence vacation and our first at Playa Mujeres. The resort is absolutely gorgeous. We had reserved an ocean view club room but it was definitely NOT THAT and was far from the Club beach. Bruce, the Club Concierge moved us efficiently. Maurizio, another concierge was also great during our stay. The staff in general is great. Disappointments-- There was no hot water for 14 to 15 hours. We would have expected an account credit of at least $100 instead of an apology by some poor staff person assigned the task. The mini-bar was not filled regularly. We didn't need alcohol but definitely needed water. The food is somewhat hit or miss. There were long waits at restaurants even though some tables were not set. Vilma, the restaurant manager was very helpful after we complained. The Kitchen has been changed to a sit down restaurant at lunch so you can't just run in and grab a salad. The Club bar and restaurant are in the back of the main building with no view and the restaurant is dark. Back to Excellence Punta Cana next year.
Stayed 11 nights in Feb 2024

10/10 Excellent

Ashish Singh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2024

10/10 Excellent

victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable /beautiful room. Quiet in certain areas and entertaining/fun in other areas. Great mix of everything. Staff very welcoming. Clean walkable beach.
Stayed 5 nights in Feb 2024

4/10 Poor

Joao

Stayed 4 nights in Feb 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful & well taken care of.
Stayed 3 nights in Feb 2024

10/10 Excellent

Naomi Shea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have traveled to Mexico so many times, and this was our first time at Excellence. Hands down my favorite resort ever (even compared to Le Blanc). You can’t beat the service. The food is SO good! The beach is beautiful. We went down for my 40th birthday just my husband and I. It was incredible! Will definitely be going back!

10/10 Excellent

Torrey Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible
Stayed 4 nights in Feb 2024

10/10 Excellent

Doan Ngoc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect. Loved the activity staff .
Stayed 5 nights in Feb 2024

8/10 Good

Rashmi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Great staff and evening shows. Big rooms. Wish breakfast had more warm vegetarian dishes options.
Stayed 4 nights in Feb 2024