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Customer Experience Rating
5/ 5

reliable

Customer Experience Rating
3/ 5

I booked a hotel through Wotif then checked prices 2 days later. The same hotel room was a cheaper price so I cancelled the first reservation and rebooked the cheaper rate. Not sure why this would happen.

Customer Experience Rating
3/ 5

The customer service representative was nice an helpful enough with helping me cancel on reservation that was no longer suitable. however there was minimal assistance with my accidently booked property, I believed that I was placing a reservation with free cancellation as I was unsure of the properties closeness to where we need to be that weekend. And it turns out it was a non refundable booking…. the customer service member did try to call the property however then told me I would have to call back later (at a time that i was busy) as the office was closed at that time. i can understand that is out of your hands however there was no other assistance offeres.
I also have had no mobile phone confirmation like I normally would.

I am dissappointed and annoyed about the matter and this means I will no longer be checking wotif as my first check for accommodation in the future.

Customer Experience Rating
3/ 5

Wotif works well but it does not display sufficient information about the hotel you are booking. I have to use Booking.com to look the hotel up as it provides a lot more information.

Customer Experience Rating
5/ 5

I find wotif is the best site to book accomodation with.
they have no hidden cost, you get what they advertise in thror site.

Customer Experience Rating
5/ 5

Easy cancellation experience.

Customer Experience Rating
4/ 5

Easy to book on the website

Customer Experience Rating
5/ 5

I love Wotif. I use it all of the time. It’s easy, convenient and no hassles.

Customer Experience Rating
5/ 5

I have always found Wotif to be very user friendly and would not hesitate to recommend it to everyone.

Customer Experience Rating
3/ 5

On the Wotif home page the price was advertised $70 cheaper, after clicking the link and being redirected it added a gst/booking fee of $70. Don’t advertise the price as being cheaper then charging more after you click.