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Customer Experience Rating
4/ 5

very easy and straightforward to book the required hotel.

Customer Experience Rating
4/ 5

yes

Customer Experience Rating
4/ 5

Check in was a breeze, on site restaurant food was good value, rooms comfortable and clean, great for Business Travelers.

Customer Experience Rating
5/ 5

Got a good deal. Quick search option and best deal

Customer Experience Rating
5/ 5

It was easy to use, quick and we got a quick reply when we booked from wotif and the motel we booked! Very impressed! First time I have ever booked anything on line! Very proud of myself!

Customer Experience Rating
5/ 5

It was super easy, simple to use

Customer Experience Rating
3/ 5

Monday 26th February 2018 I tried to book Ibis Styles Hotel Albany WA at $384 Aus for a 2night stay. No “book now pay later” arrangement was offered.
Thursday 1st March 2018 Ibis Styles Hotel Albany WA was on offer at $464 for the 2 night stay but also included “book Now pay later” offer.
Considering that I was checking in the following day 2nd March 2018 this was totally useless.
Since Graeme Wood sold Wotif the service has gone down hill and I think I will start using another agency.
I have used Booking.com before in Singapore who far cheaper (hotel rate wise) and much better service.

Customer Experience Rating
4/ 5

It stated that the reception was opened til 9pm and if arriving later to phone the motel prior. I tried to phone twice during the day and it went to voice mail. I managed to get there by 8:30pm, Reception was already closed and there was a note saying the keys were in a box at the end of the building. Being told that from the beginning would have saved me the stress.

Customer Experience Rating
5/ 5

Excellent service making contact prior to arrival, easy to follow check in details, absolutely lovely modern apartment and very very comfy bed!! Great location, quiet and convenient to shops and good quality food right downstairs. Interesting no bins or full size towels in any of the cupboards or draws however I expect this was unintentional and did not detract from my stay or overall rating.

Customer Experience Rating
5/ 5

Easy