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"Aside from location in the centre of everything there's no more nice about this hotel .food selection on the buffet are very few bathroom are leaking ... " More

By a verified traveller on Tue 27 Feb 2018

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Hotel Description

Crown Regency Hotel and Towers places you in the center of Cebu, steps from Robinsons Plaza and within a short 5-minute stroll of Osmeña Fountain Circle. Highlights at this hotel include 4 restaurants, 3 bars/lounges, and a full-service spa.

A day of pampering can include massages, body scrubs, and facials along with access to the sauna and steam room. The restaurant, Wang Shan Lo, serves Chinese cuisine. At the hotel's own poolside bar, you can stop for a drink. Enjoy the indoor swimming pool, nightclub, 24-hour gym, and spa tub. Additionally, you'll find free WiFi in public areas, a sauna, and a kids' swimming pool. Buffet breakfast is available daily between 6 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4-star Santa Cruz hotel include Ayala Center and SM City Cebu.

Deluxe Room

Bed Count 2 Full Beds Maximum Occupancy 2 Max
AU$146* Per night/room 5 Apr. - 6 Apr.

Crown Regency Hotel and Towers ratings based on 8 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 1.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Crown Regency Hotel and Towers

Everyone (7) Family (1)
2 out of 5
The property is in need of a full refit to compete with other properties. I wouldn’t recommend this if your looking at a 3.5 star or above disappointed in the room. The Junior Suite was well below standard and the breakfast was not worth paying for, plenty of places near by if you want a decent coffee or something to eat. I would rate this well below standard.

Posted by on 20 Apr. 2019

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Comment from Hotel Management

20 May 2019 by Jotham

Dear Sir/Ma'am, Thank you for composing this review on Crown Regency Hotel & Towers. We are disappointed that we have fallen short of your expectations. We are continually improving our facilities and amenities. We hope to provide you with a more delightful stay the next time around. Sincerely yours, Jotham

3 out of 5

location is nice

Aside from location in the centre of everything there's no more nice about this hotel .food selection on the buffet are very few bathroom are leaking and room fittings are very old . Bed heads lights are always on buttons are not working and there was a lound noise coming from air conditioner every few hours even in the middle of the night that keeps you up all night.

Posted by , from sydney on 27 Feb. 2018

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Comment from Hotel Management

21 May 2019 by Jotham

Dear vi, Thank you for composing this review on Crown Regency Hotel & Towers. We wish to provide you with a more enjoyable experience the next time around. Thank you for bringing these matters to our attention, these issues will be addressed sooner rather than later. Jotham Marketing Communications Team

1 out of 5

Hotel not looked after anymore

Bedroom was okay although it could use a lot more cleaning. Windows were stained and hasn’t been cleaned for a while. Bathroom has molds on the side on the bathtub and not much bathing water during daytime. The worst part is the Glo Cafe which was very disgustingly dirty and un maintained. Never again will i set foot in that hotel again.

Posted by on 17 Nov. 2017

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1 out of 5

Terrible experience

Pros: the bed was comfy
Cons: the policy of that even if you have paid for 3 people to stay you are only allowed 2 towels in pool area.. the food was cold and beer warm..please p
Location: down town cebu.. lots of beggars and homeless people sleeping in the street.. activities include dodging low slung power wires ,and avoiding holes in
Our first 2 days in Cebu we made terrible mistake of booking executive suite at Crown Regency Hotel and Towers Cebu, Fuente Osmena. Please be assured there is nothing executive about this hotel. On second day of our stay we were in pool area, we requested 3 towels from pool staff lady. We were told though we had paid for 3 people to stay at hotel, we could only have 2 towels in pool area. I could not believe what i was told by pool attendant so I requested of her please could i see manager so they could maybe explain this most very strange situation of only allowing 2 towels per room even if you have paid for family, she refused to do this as we were extremly upset over this situation. We decided to leave the pool and checking out I asked at reception for a manager to discuss this very unreasonable policy of only allowing 2 towels in a pool area per room even if you have paid for 3 people to stay. The manager told me all I could do was fill out a suggestion slip that they would deal with later. I was not very happy with her response so i asked her to call someone of higher authority to check this situation again. the manager at reception told me she rang the General manager of the hotel and that he told her that yes this was the policy of hotel that even though you pay for family, you are only allowed 2 towels in pool per room. Please be aware this tall hotel has many shortcommings i will list just a few. Mould in showers. Very slow elevator that are so poorly .

Posted by , from Australia on 27 Oct. 2017

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3 out of 5

Seems like they have a problem with their sewerage

It is not clean, there is that disgusting smell that makes you almost puke, the rate is cheap but Im never ever staying there again.

Posted by , from Australia on 15 Sep. 2015

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2 out of 5
Cons: Room was old floor boards stiking out my daughter trip over
Location: Just right
Facilities: Run-down; Value: Rip-off; Service: Inferior; Cleanliness: Smelly;

Posted by , from Australia - SA - Regional SA on 23 Jan. 2014

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4 out of 5
Pros: This hotel is a holiday destination its self, so much to offer here from the restaurants, zip line mini golf sky walk ect.
Cons: Being a guest at the hotel and paying what seemed to be alot for the room i was suprised that everything else except for the pool comes at a price.
Location: Wonderful
Facilities: Outstanding; Value: Reasonable; Service: Professional; Cleanliness: Spotless; The staff were good but felt like a number not a guest.

Posted by , from Australia - QLD - Brisbane on 29 Aug. 2011

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5 out of 5
Pros: The bed. and the location.
Cons: Needs bigger tv. i guess im used to watching bigger tv at home...hehehe.
Location: Outstanding
Facilities: State of the art; Value: Fantastic, and Bargain; Service: Outstanding; Cleanliness: Spotless;

Posted by , from Australia on 9 May 2011

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About the Crown Regency Hotel and Towers Cebu

Location Tower 1, Fuente Towers, Brgy Santa Cruz, Cebu, Cebu 6000

Property Features

Crown Regency Hotel and Towers offers its guests a full-service spa, an indoor pool, and a spa tub. There are 4 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. A business center and meeting rooms are available. A children's pool, a nightclub, and a 24-hour fitness center are also featured at Crown Regency Hotel and Towers. An airport shuttle during limited hours is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Cebu hotel.

  • 300 guestrooms or units
  • 38 levels
  • 4 dining venues
  • 3 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Convenience store
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Children's pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired internet , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired internet , Internet access - wireless , Internet access in public areas - surcharge

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Crown Regency Hotel and Towers offers 300 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Cable channels
  • Premium channels
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Fifties Cafe - Onsite café. Happy hour is offered.

Wang Shan Lo - This restaurant specializes in Chinese cuisine. Open daily.

Cafe Glo - This restaurant serves breakfast, brunch, lunch, and dinner. Open 24 hours. Open daily.

Sparkz Restobar - This buffet restaurant serves dinner only. Open daily.

Best Brew - Onsite coffee shop. Open daily.

24-hour room service is available.

Nearby Activities

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Spa Services

  • Body treatments
  • Facial treatments
  • Manicures and pedicures
  • Body scrubs
  • Sauna in spa
  • Massages
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Crown Regency Hotel and Towers offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1000.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Crown Regency Hotel and Towers

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

  • No cots (infant beds) available
  • Children stay free
  • Service animals not allowed
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately PHP 555 for adults and PHP 555 for children
  • Airport shuttle fee: PHP 1200 per vehicle (one way)
  • Rollaway bed fee: PHP 1000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crown Regency Hotel & Towers
  • Crown Regency Hotel & Towers Cebu
  • Crown Regency Hotel Towers
  • Crown Regency Towers
  • Crown Regency Towers Cebu
  • Cebu City Regency
  • Crown Regency Hotel & Towers Cebu Cebu Island/Cebu City
  • Crown Regency Hotel And Towers Cebu
  • Regency Cebu City
  • Crown Regency Hotel Towers Cebu
  • Crown Regency Hotel
  • Crown Regency

You should know

  • One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.