- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a double standard room and we received a twin standard room. The radiator in the room did not work and the room was freezing cold. I rang reception to advice them of this issue and no one came to have a look at the problem, instead we was sent a portable heater that barely give out any heat. I spent my whole night wrapped up in a jumper and had a poor sleep due to this. The mattresses were also uncomfortable and there was no extra pillows, only one per single bed. The room is dated and dirty with dust almost everywhere. The tv was so small I could barely see it! Breakfast was also disappointing. The food had been stood under the heaters for too long and was dry. We had to ask for cups for the coffee as these were not stocked up. Staff stood chatting instead of catering for the needs of their customers. I would not stay at this hotel again or recommend it to any other persons.