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Mercure London Staines-upon-Thames Hotel

3.0 star property
Comfortable riverwalk hotel, walk to Thames River

Choose dates to view prices

Mercure London Staines-upon-Thames Hotel

Photo gallery for Mercure London Staines-upon-Thames Hotel

Exterior
Sports facility
Twin Room, River View
Breakfast, lunch, dinner served; international cuisine
Reception

Overview of Mercure London Staines-upon-Thames Hotel

Reviews
7.4

Good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service

Your area essentials

Map
Thames Street, Staines, England, TW18 4SJ
  • Popular LocationThorpe Park6 min drive
  • Popular LocationWindsor Castle12 min drive
  • Popular LocationLEGOLAND® Windsor13 min drive
  • AirportLondon (LHR-Heathrow)19 min drive

Room options

View all photos for Twin Room, River View

In-room safe, desk, blackout curtains, soundproofing

Twin Room, River View

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Private bathroom
Eco-friendly toiletries
  • 15 sq m
  • River view
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 Double Bed

In-room safe, desk, blackout curtains, soundproofing

Classic Room, 1 Double Bed

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Private bathroom
Eco-friendly toiletries
  • 15 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Privilege, Room, 1 Queen Bed

In-room safe, desk, blackout curtains, soundproofing

Privilege, Room, 1 Queen Bed

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Private bathroom
Eco-friendly toiletries
  • 15 sq m
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, River View

In-room safe, desk, blackout curtains, soundproofing

Double Room, River View

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Blackout curtains
Portable fan
Private bathroom
Eco-friendly toiletries
  • 16.5 sq m
  • River view
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Family Room, 1 Double Bed with Sofa bed (Classic)

Highlights

Soundproofed
Connecting rooms available
Free cots/infant beds
LCD TV
Portable fan
Sofa bed
Blackout curtains
Private bathroom
  • 15 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

Similar properties

Room
Staines Riverside by Charles Hope
Kitchen
Washer
Dryer
Free WiFi
3.8 out of 5, Good, (5)
The price is AU$255
for 1 night
includes taxes & fees
9 May - 10 May
Staines Riverside by Charles Hope

About the area

Staines

At Mercure London Staines-upon-Thames Hotel you'll be within steps of Thames River and Thames Path. Highlights at this hotel include 2 bars/lounges and a restaurant. .The restaurant, Riverside Restaurant, serves international cuisine and is open for breakfast, lunch and dinner. Lounge Bar is the hotel's own bar. A meeting room and a business centre are among the business amenities offered. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 9 AM. There's also the convenience of self parking. .Attractions within a 15-minute drive of this 3-property class Staines hotel include Windsor Castle and LEGOLAND® Windsor.

What's nearby

  • Royal Holloway, University of London - 5 min drive
  • Thorpe Park - 6 min drive
  • Windsor Castle - 12 min drive
  • Windsor Great Park - 12 min drive
  • LEGOLAND® Windsor - 13 min drive

Getting around

  • Staines Station - 9 min walk
  • Station A Station - 9 min drive
  • Heathrow Airport (LHR) - 21 min drive

Restaurants

  • Last Hop - 5 min walk
  • Nando's - 5 min walk
  • The George - 3 min walk
  • Caffè Nero - 4 min walk
  • McDonald's - 4 min walk

About this property

Mercure London Staines-upon-Thames Hotel

Comfortable riverwalk hotel, walk to Thames River
There's a restaurant on site. You can unwind with a drink at one of the 2 bars/lounges. A business centre and a meeting room are available.

WiFi is free in public spaces. The business-friendly Mercure London Staines-upon-Thames Hotel also features a terrace, a garden, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Staines hotel is smoke free.

  • 88 guestrooms or units
  • 3 levels
  • 2 bars or lounges
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • No smoking on site
  • 1 conference room
  • Dining venue
Mercure London Staines-upon-Thames Hotel offers 88 accommodations with a safe and complimentary bottles of water. 32-inch LCD televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Arabic, Chinese (Mandarin), Croatian, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Italian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Slovak, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 5 per day)
  • Limited on-site parking

Food and drink

  • Daily continental breakfast available 7 AM–9 AM for a fee: GBP 7 per person
  • 2 bars/lounges
  • A restaurant

Restaurants on site

  • Lounge Bar
  • Riverside Restaurant

Family friendly

  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Daily housekeeping
  • Dry cleaning/laundry service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Double-glazed windows
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • 32-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per day
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 10.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 7.00 per person
  • Self-parking fee: GBP 5.00 per day
  • Pet fee: GBP 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: GBP 50 (subject to availability)
  • Rollaway bed fee: GBP 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. Contactless check-in and contactless check-out are available.

We should mention

  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Staines-upon-Thames
Mercure Hotel Staines-upon-Thames
Mercure London Staines-upon-Thames
Mercure London Staines-upon-Thames Hotel
Mercure Staines-upon-Thames
Mercure Staines-upon-Thames Hotel
Staines-upon-Thames Hotel
Accor Thames Hotel Staines
Mercure Thames Lodge Staines Hotel Staines
Mercure Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel
Mercure London Staines-upon-Thames Hotel Staines
Mercure London Staines-upon-Thames Hotel Hotel Staines

Frequently asked questions

What is the cancellation policy at Mercure London Staines-upon-Thames Hotel?

Mercure London Staines-upon-Thames Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Mercure London Staines-upon-Thames Hotel?

Yep, Mercure London Staines-upon-Thames Hotel has a self car park for GBP 5.00 per day. Onsite parking is limited.

Are there any beaches close to Mercure London Staines-upon-Thames Hotel?

The closest beach to Mercure London Staines-upon-Thames Hotel is Ruislip Lido Beach (18.3 km).

Is Mercure London Staines-upon-Thames Hotel family-friendly?

You bet! With amenities like laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Mercure London Staines-upon-Thames Hotel is a hit with families.

Does Mercure London Staines-upon-Thames Hotel serve breakfast?

You bet, continental breakfast is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Mercure London Staines-upon-Thames Hotel?

No, Mercure London Staines-upon-Thames Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure London Staines-upon-Thames Hotel?

Yep, you can grab a meal at Mercure London Staines-upon-Thames Hotel's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Mercure London Staines-upon-Thames Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Mercure London Staines-upon-Thames Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 129 out of 544 reviews" "
Rating 8 - Good. 216 out of 544 reviews" "
Rating 6 - Okay. 103 out of 544 reviews" "
Rating 4 - Poor. 50 out of 544 reviews" "
Rating 2 - Terrible. 46 out of 544 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

Charmaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff. Excellent location beside the Staines shopping centre. Surprisingly quiet despite being on a major road. The room was enormous.
Stayed 5 nights in Sep 2022

6/10 Okay

Harsha

Stayed 1 night in Sep 2022

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dont stop
Drove past this place though it was an old building. Pulled up in the carpark after driving past slowly and my wife said hope you dont expect me to stay here. The place is a mess they must of took these photos years ago. Dont tell you its next to the railway line. Even the carpark did not look safe. Give this place a wide birth.
Stayed 1 night in Sep 2022

6/10 Okay

Barbara

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

2/10 Terrible

matthew

Stayed 2 nights in Sep 2022

8/10 Good

Rachel Maisie

Stayed 1 night in Sep 2022

10/10 Excellent

Nicky

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean comfortable hotel, good location, good amenities, friendly staff, esp cleaners.
Stayed 1 night in Sep 2022

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Excellent stay - lovely river view and nice walk along the Thames path i to town
Stayed 2 nights in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid it at all costs.
We stayed here recently We left earlier than planned as it was horrendous. Electrical items not PAC tested, Dirty room, Hot water tap with no water coming from it, no not water for a shower, No air con and room was very hot. My partner was followed by a creepy person all the way to our car and then back to the room. Most rooms were filled with people living there, so much so that all staff had active CCTV .
Stayed 3 nights in Sep 2022

6/10 Okay

Randal

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Friendly Staff
Friendly staff but hotel is looking very tired.
Stayed 2 nights in Sep 2022