"I booked this motel because it was an extremely reasonable rate for Wellington (although at the price I paid it was non refundable once booked). It wa ... " More

By a verified traveller on Wed 21 Feb 2018

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Hotel Description

At Willis Wellington Hotel you'll be within a 20-minute stroll of popular places like Cuba Street Mall and Civic Square. Highlights at this hotel include a restaurant and in-room free WiFi.

You can enjoy TVs with satellite channels, and all 90 rooms feature coffee/tea makers, hairdryers, and irons/ironing boards. Premium bedding and free toiletries are nice touches to enhance your stay. Additionally, refrigerators and desks are available.

The hotel's own bar/lounge is a nice place to enjoy a drink. Additionally, you'll find free WiFi in public areas and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking.

Within a 20-minute walk of this 3.5-star Wellington hotel, attractions include Courtenay Place and Te Papa.

Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Willis Wellington Hotel ratings based on 403 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0
4 out of 5

Pleasant hotel in Te Aro.

Location: The location is a little away from the main shopping area but walkable and perfect if you want to be in Te Aro or near student accommodation in this a
I booked this motel because it was an extremely reasonable rate for Wellington (although at the price I paid it was non refundable once booked). It was near where my daughter was living which was important to me. The room was a good size with a comfortable bed and pleasant decor. The lighting was great and the bathroom small but well equipped. I especially liked that my view was straight down Willis Street - pretty at night seeing the lights. Also (the weather was very hot) the window opened wide and the breeze cooled the room completely. I was also offered a fan. The staff were very helpful when there was a problem with the TV and offered to change my room if it couldn't be fixed. I would definitely stay here again.

Posted by on 21 Feb 2018

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2 out of 5
The hotel was very hot not enough air flow or air conditioning. Also the front desk staff were not friendly or overly helpful.

Posted by on 20 Feb 2018

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4 out of 5
Perfect for our needs, an overnight stay at a reasonable price, close to restaurants and bars

Posted by on 15 Feb 2018

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1 out of 5

Feeling cheated

Cons: Stop the underhanded stuff with parking and get air con, and modernise the bathrooms.
No air con and a very small room with only one window that could be partially opened. Very hot and humid. Shower pressure was non existent. Car park was difficult to get in and out of to the point where it was almost unusable. Nothing we saw in the booking said that parking in the hotel carpark cost extra, the staff never mentioned it costing extra when we arrived, but took a bond off us which we were told we would get back at the end. Instead they refused to return it all, saying car parking cost extra. If we'd been told this while making the booking, or even when checking in, it would have been fine, but it felt sneaky and extortionate, getting the money first as a 'bond' and then refusing to give it back. Some of the 'conditions' of parking in the carpark (you got a tag so you could park there) were worrying as well, like the hotel reserving the right to give your car to anyone who produced your tag (which had to be on the car at all times so you couldn't keep it safe). Feeling pretty cheated, wouldn't go back.

Posted by , from Manawatu on 26 Jan 2018

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3 out of 5

Hotel close to motorway

Probably wouldn't stay here again, no air conditioning made it very uncomfortable as it was so hot the two days we stayed, an the windows were siliconed shut so couldnt open them, quite noisy in the morning so dont expect to be able to sleep in, water pressure in the shower was near non existent, and you had to put the toilet seat down just to flush the toilet, on the up side it was clean but thats it.

Posted by , from Wellington NZ on 24 Jan 2018

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2 out of 5

Frendly staff,but no air conditioner

Frendly staff,but no air conditioner.Very hot and uncomfortable in the rooms by hot whether in Wellington.

Posted by on 22 Jan 2018

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2 out of 5

Just kind of ok

This hotel was ok for the budget traveller but our room had massive pink stains on the carpet, the tv wasn’t working, and it had my absolute pet peeve in hotels - a shower curtain (bacteria breeding sites). The bed was ok, bedding was clean and pillow was only a little flat so if you are in Wellington for a short visit and don’t mind being a bit of a walking distance from the city then it’s definitely a place to consider. We were lucky enough to get a park (at a reasonable price of $15) but if you are visiting here be aware they are limited and it’s a very tight fit, best to just not have a car in Wellington as there are very few parks anywhere around anyway, most were closed after the earthquakes last year. In summary - ok for a short stay, clean enough if you ignore the carpet, friendly staff, don’t bother bringing a car if you don’t absolutely have to

Posted by , from Wellington, NZ on 5 Dec 2017

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4 out of 5
No AC. We had room at end so ok. If you had middle rooms then not confortable.

Posted by on 5 Dec 2017

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3 out of 5

A bit to faraway

Good for an economical choice. No aircon makes it quite stuffy. A long walk down cuba to where most things are. Although close to war memorial. Breakfast good. Beds comfy.

Posted by , from auckland on 2 Dec 2017

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1 out of 5
On arrival although the room was pre paid, I was charged a $50 deposit which takes 5 days to be returned to my account. I was told there was no food service so I had to purchase food from diary over the road for breakfast, only to come down to the foyer in the morning and full service breakfast was available in the restaurant. The room was stufffy and neither of the push up windows would not stay up. I had to use a cushion and a towel to have windows open.

Posted by on 26 Nov 2017

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About the Willis Wellington Hotel

Location 355 Willis St, Wellington, 6011

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Tour or ticket assistance, multilingual staff, and concierge services are also featured at the business-friendly Willis Wellington Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3.5-star Wellington hotel is smoke free.

  • 90 guestrooms or units
  • 6 conference rooms
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Self parking (surcharge) , Parking (limited spaces)


  • Airport: Wellington (WLG-Wellington Intl.) (7.6 km / 4.7 mi)
  • Train station: Wellington Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Willis Wellington Hotel offers 90 forms of accommodation with coffee/tea makers and a hairdryer. Beds feature premium bedding. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

  • Television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 9:30 AM.

Willis Wellington Hotel has a restaurant serving breakfast only.


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM


  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.


  • No pets allowed


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Union Pay


Guests will be asked to pay the following charges at the property:

  • Deposit: NZD$ 50.00 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD6.50 and NZD19.50 per person (approximately)
  • Self-parking fee: NZD15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Willis Wellington Hotel
  • Willis Wellington
  • Mercure Wellington Willis Street Hotel Wellington
  • Accor Wellington Willis Street

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.


Complimentary Internet Offer

Book a stay in a Fully Flexible or Nonrefundable rate category and receive complimentary broadband Internet access (300MB daily limit) during stay.

Valid for all room and rate categories. Full details at check-in. Taxes and gratuity may not be included. Offer subject to availability. Other restrictions may apply.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.