4.2 out of 5

"hotel is in a good location, helpful friendly staff " More

By a verified traveller on Mon 11 Jun 2018

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Hotel Description

West Plaza Hotel puts you in the heart of Wellington, within steps of Wellington Town Hall and Michael Fowler Centre. Highlights at this hotel include a restaurant and in-room LCD TVs.

You can enjoy WiFi, cable TV, and coffee/tea makers, featured in all 102 rooms. Additionally, 24-hour room service, hairdryers, and phones are available.

The restaurant, City Dining and Bar, is open for breakfast and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include WiFi in public areas and laundry facilities. Each morning full breakfast is served between 6:30 AM and 10 AM. There's also the convenience of self parking.

Places within a short walk of this 4-star Wellington hotel include Civic Square and City Gallery Wellington.

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$102 per night

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Bed and Breakfast

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Triple Room

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Standard Double Room (2 Night Special)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

West Plaza Hotel ratings based on 889 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0
2 out of 5
The location is great but our room was very dated. We stayed 4 nights but were woken the first morning with housekeeping wanting to clean our room at 9am. After sending them away twice before 9.30am we decided to get up. This was our first break away from 6 kids in a while so was looking forward to a sleep in. After that we used the 'do not distrurb'.

Posted by on 21 Jun 2018

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4 out of 5
hotel is in a good location, helpful friendly staff

Posted by on 11 Jun 2018

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Comment from Hotel Management

13 Jun 2018 by Hotel Management

Thank you for your feedback

4 out of 5
Great location and good value. Would return and also recommend to others

Posted by on 8 Jun 2018

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Comment from Hotel Management

11 Jun 2018 by Hotel Management

Thank you for your feedback

4 out of 5
Very central. No need to use the car, everything was in walking distance.

Posted by on 27 May 2018

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Comment from Hotel Management

1 Jun 2018 by Hotel Management

Thank you for your feedback, glad to hear you enjoyed our central location

3 out of 5
Great location and very smart lobby, and loved the access to Les Mills gym, but the room was small and the bathroom very dated. The roadworks outside early in the morning didn't help.

Posted by on 24 May 2018

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Comment from Hotel Management

25 May 2018 by Hotel Management

We appreciate your feedback. It is often hard to control the noise created by other businesses’ in CBD and we are sorry that the Wellington City Council works, woke you. We are trying our very best to work with WCC and the contractors to ensure hotel guests have minimum disruption,unfortunately, we cannot always control the actions of the contactors. Thanks again for your comments

3 out of 5
Great location next to Town Hall and across the road from Te Papa. Hotel a little dated and tired

Posted by on 21 May 2018

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Comment from Hotel Management

22 May 2018 by Hotel Management

Thank you for your feedback

3 out of 5
Rooms are compact for 2 people. Only one lift was operational during our stay which meant there was queuing a peak times

Posted by , from waikato on 19 May 2018

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Comment from Hotel Management

20 May 2018 by Hotel Management

Thanks for your feedback. We are currently completing a major mechanical upgrade on one our lifts. This work is due to be completed shortly. We apologize for any inconvenience caused.

4 out of 5

Great spot, close to everything, walked everywhere

Pros: Location, Staff.
Cons: The rooms need too have 2 chairs to accommodate couples.
Location: Excellent location, close to Cuba Street, Courtney place, The Waterfront, and quite a few Art Galleries.
Staff were really nice and very helpful, service was great. Would stay again on my next rip to Wellington.

Posted by , from Alexandra on 30 Apr 2018

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Comment from Hotel Management

30 Apr 2018 by Front Office

Good Morning Viviann Thank you for your feedback. We look forward to welcoming you back to the West Plaza Hotel.

5 out of 5

Very handy location for everything.

Staff very friendly and bar service was excellent.

Posted by on 22 Apr 2018

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Comment from Hotel Management

23 Apr 2018 by Hotel Management

Thank you for your feedback, glad to hear you enjoyed your stay

4 out of 5

Basic hotel right in the city

This hotel is good for a one or two night stay but anything more and you might go a little stir crazy! It is right in the city which is great, close to TSB Bank Arena which is why we were there for a concert. The rooms are comfortable enough but the bathrooms are extremely small and not overly clean. Very basic toiletries provided and the shower curtain just blows all over the place and doesn't really do its job. The bathroom also doesn't have a working fan. There's a lot of works happening around the hotel at the moment so I wouldn't bank on getting a sleep in and one of the elevators is undergoing renovations. Overall a pleasant one night stay but very basic.

Posted by on 13 Apr 2018

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Comment from Hotel Management

16 Apr 2018 by Hotel Management

Good Afternoon Thank you for your feedback we will pass your comments onto our team

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is available in public spaces for a fee. The eco-friendly West Plaza Hotel also features on-site laundry facilities, dry cleaning/laundry services, and 24-hour room service. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Wellington hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 5 levels
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Wellington (WLG-Wellington Intl.) (7.3 km / 4.5 mi)
  • Train station: Wellington Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

West Plaza Hotel offers 102 forms of accommodation with coffee/tea makers and a hairdryer. LCD televisions come with cable channels. Bathrooms include a shower and complimentary toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10 AM.

City Dining and Bar – This restaurant serves breakfast and dinner.

24-hour room service is available.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available.

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD28 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per night (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10 per night (rates may vary)
  • Self-parking fee: NZD25 per night
  • Cribs (infant beds) are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • West Plaza Hotel Wellington
  • West Plaza Hotel
  • West Plaza Wellington
  • West Plaza

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®