4.5 out of 5

"Rooms were clean and well appointed. Friendly staff. Great location - easy access to restaurants and shops. Some minor issues with wifi and television ... " More

By a verified traveller on Mon 11 Dec 2017

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within steps you'll find Wellington Cable Car and Beehive within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 268 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Free weekday newspapers, in-room massages, and hairdryers are also available.

A relaxing day at Infuse Spa can include hot stone massages, body wraps, and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. Business travelers can take advantage of 8 meeting rooms and a conference centre. Additionally, you'll find free WiFi in public areas, a fitness centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star The best-rated area in Wellington hotel, attractions include Old Government Buildings and Civic Square.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$104 per night

Double Room (Lambton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Run of the House

Bed Count 1 Full Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 3,196 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5

Comfortable hotel in great location

Rooms were clean and well appointed. Friendly staff. Great location - easy access to restaurants and shops. Some minor issues with wifi and television (kept dropping out) but still enjoyed our stay.

Posted by , from Brisbane on 11 Dec 2017

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4 out of 5

Enjoyed my two night stay. Nice and central and qu

Pros: Central location, nice room, quiet.
Cons: See above.
Location: See above.
Shame about one of the lifts being under repair as meant long waiting times. Also had to wait a long time for my car to be brought down to reception as the receptionist forgot to tell the conseirge, had to go back and ask again as other people leaving after me had their car brought down.

Posted by on 9 Dec 2017

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3 out of 5
Great location in the heart of Wellington City. Hotel requires a major face lift. Only one lift was working and it seems the general public walk from through the hotel lobby for the lift access to the shops.

Posted by on 3 Dec 2017

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4 out of 5

Central location

Nice Hotel, close to every where and provide valet parking.

Posted by , from perth on 3 Dec 2017

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3 out of 5

Great location and nice people but..

Pros: Very friendly, helpful staff
Cons: Needs an update and insulation between rooms improved.
I think the rooms are getting a little tired as is the club lounge and I have to say the walls are quite ‘thin’ as we could hear our neighbours quite clearly at times which was a little disconcerting when you are trying to sleep.

Posted by on 3 Dec 2017

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3 out of 5

Handy location

Comfortable and clean hotel however starting to look dated. Good to see the lifts are being updated. The best thing this hotel has going for is it 's central location in the CBD with access either from Lambton Quay or the Terrace. The Sojurn Cafe was very nice for breakfast.

Posted by , from Christchurch NZ on 30 Nov 2017

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2 out of 5

And the lifts were not working

Pros: The room was clean and comfortable.
I booked our room on line and was disappointed to be told that parking was an extra $29.00 overnight . Also the lift system was under pressure and there was no lift to access Lampton Quay. Having limited mobility as an amputee I attempted to access Lampton Quay through an adjacent building but that was unsuccessful. Eventually we resorted to eating at a restaurant on the Terrace but was not happy with the menu offered.

Posted by , from Manawatu on 26 Nov 2017

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4 out of 5

Central hotel - generally good for price point.

Pros: Quality of staff - close to amenities - size of rooms and bathrooms. Popular with tourists.
Cons: Furniture in bathroom is a little tired - bathroom could be modernized but generally all good. Have stayed many times in past.
Location: Very close to shops, Queens Street wharf and many coffee bars and eating venues. Good views from many rooms showcasing city and harbour.
Good welcome on arrival - Reception staff knowledgeable and helpful. Rooms could do with a refresh - bedside tables tired looking and shower curtains over bath very dated look for bathroom. However good space in bathroom and bedroom and comfortable room. Value for money. Bartender had never heard of Aperol Spritz nor was he interested - not very engaged with customers.

Posted by , from Sydney, NSW on 21 Nov 2017

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4 out of 5


Pros: Location
Cons: Bathroom refresh
Location: handy to everything and we walked once we arrived.
I have stayed here often and it is always very good. However this time due to lift maintenance there was only one lift so it was very slow getting to and from the room. There were two lifts out at the same time on a very busy weekend which did seem to be good planning - but I realise that the lifts maintained so this can not be avoided. Some aspects of the bathroom were looking tired but still very clean. I will stay again - thanks

Posted by on 21 Nov 2017

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5 out of 5

Very central, close to waterfront.

Really liked the lift that takes you to central Wellington and absolutely loved the club lounge... we will be back for sure.

Posted by , from Levin, NZ on 20 Nov 2017

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 03 July 2017 until 31 October 2018 (completion date subject to change). The following areas are affected:

  • Lift

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

James Cook Hotel Grand Chancellor offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. There are 8 meeting rooms available. The luxury James Cook Hotel Grand Chancellor also features tour or ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Valet parking (surcharge)


  • Airport: Wellington (WLG-Wellington Intl.) (8.5 km / 5.3 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and complimentary newspapers. LCD televisions come with Satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Wellington's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Whitbys Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sojourn Cafe and Bar – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Infuse Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is open selected days.

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

  • Only service animals are allowed
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD31 per person (approximately)
  • Valet parking fee: NZD30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor
  • James Cook Grand Chancellor Wellington
  • James Cook Grand Chancellor
  • James Cook Wellington

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®