4.5 out of 5

"Had a pleasant and comfortable stay. Did not use either restaurant or cafe so cannot rate them " More

By a verified traveller on Sat 24 Feb 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within steps you'll find Wellington Cable Car and Beehive within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 268 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Free weekday newspapers, in-room massages, and hairdryers are also available.

A relaxing day at Infuse Spa can include hot stone massages, body wraps, and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. A conference centre and meeting rooms are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a fitness centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star The best-rated area in Wellington hotel, attractions include Old Government Buildings and Civic Square.

Twin Room (Lambton)

Bed Count 1 Full Bed Maximum Occupancy 3 Max
$134 per night

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Double Room (Lambton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 Bedroom, Business Lounge Access, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 3,219 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
5 out of 5

Easy to get into main part of the city

Had a pleasant and comfortable stay. Did not use either restaurant or cafe so cannot rate them

Posted by on 24 Feb 2018

Was this review helpful to you?
4 out of 5

Modern facility close to downtown and ferries

Pros: Location and modern facilities
Cons: Nothing
Location: Within 2-3 blocks of ferry terminals and easy walking distance to all downtown including the excellent Te Papa museum
I picked this hotel for its location close to downtown and ferry services to South Island. It was very clean, pleasant and comfortable. Bed was very nice and room adequately sized and furnished. Restaurant served good buffet meals upstairs and ala carte downstairs. Valet parking available. Internet worked quite well. Staff friendly and helpful.

Posted by , from Minnesota on 21 Feb 2018

Was this review helpful to you?
2 out of 5
Pros: Bed comfortable
Cons: The above
Convenient position but definite shabby feeling round building / rooms. Stepping up steps into a bath for a shower is not ideal especially for older people. The fact their is no facilities in room to make a hot drink while fridge is stacked with alcohol etc isn’t necessary. The fact that no breakfast is included in “quoted price” The tv/ internet info is unclear and differcult to find.

Posted by on 20 Feb 2018

Was this review helpful to you?
4 out of 5

Nice n

Ok hotel needs modernising. Also cleaners need to check room properly as clothing under bed from guest befor. Staff friendly also food was very good

Posted by , from Hastings on 19 Feb 2018

Was this review helpful to you?
2 out of 5

Great location but that's where it stops for me!..

The hotel has great vehicle access and very easy to find and has a great location. Room was rather dated (but clean) very noisy air conditioning system outside but overall a comfortable room... Be very careful about using the valet parking not included in the hotel price but mostly for their lack of professionalism as they DAMAGED my car!!! And of course nobody owned up!

Posted by on 12 Feb 2018

Was this review helpful to you?
4 out of 5

Great Hotel

Pros: Clean, and very comfortable
Cons: Nothing I can think of that could be improved.
Location: Close to the city, easy walk to shops, Te Papa and the waterfront.
Great accommodation close to the city. Easy walking distance to everything we wanted to see.

Posted by on 10 Feb 2018

Was this review helpful to you?
3 out of 5

My choice on The Terrace

Great for business trip. Close to office. Basic hotel. Had everything needed.

Posted by , from Chrisrchurch on 9 Feb 2018

Was this review helpful to you?
4 out of 5


Pros: Location - quite, helpful staff
Cons: Rooms are a bit tired
Location: Crabby Shack and Charles Nobel are two good eating houses, they don't take bookings. This is where the locals eat.
the lift drops you off in the CBD, excellent location. this is our preferred hotel, value is very good.

Posted by on 5 Feb 2018

Was this review helpful to you?
4 out of 5

Great location Center of city location

Staff were fantastic, Some of the utilities in room did not operate as expected. And no cuttlery available in rooms But it was a great stay, the staff made it worth while very freindly, helpful and all questions asked were anawered with correct information.I reccomend this hotel

Posted by , from Dunedin NZ on 5 Feb 2018

Was this review helpful to you?
4 out of 5

Great but please fix the lift!

Pros: Staff are excellent
Cons: Please fix the lift (see above)
Location: Great location for me for work
This is a very nice hotel with great staff. But one of the two lifts to Lambton Quay is out of commission leading to queues at both ends to use the sole remaining one. No fixing activity happening on this or my previous stay. Really dos detract from an otherwise quality experience.

Posted by , from Christchurch, NZ on 3 Feb 2018

Was this review helpful to you?

About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 03 July 2017 until 31 October 2018 (completion date subject to change). The following areas are affected:

  • Lift

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

James Cook Hotel Grand Chancellor offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. The luxury James Cook Hotel Grand Chancellor also features tour or ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Valet parking (surcharge)


  • Airport: Wellington (WLG-Wellington Intl.) (8.5 km / 5.3 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and complimentary newspapers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Wellington's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Refrigerator
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Whitbys Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sojourn Cafe and Bar – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Infuse Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is open selected days.

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

  • Only service animals are allowed
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD31 per person (approximately)
  • Valet parking fee: NZD30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor
  • James Cook Grand Chancellor Wellington
  • James Cook Grand Chancellor
  • James Cook Wellington

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®