4.5 out of 5

"Lovely Staff that are always happy to help! Tidy room, walls had a few knocks and marks around the place but nothing to really complain about. There i ... " More

By a verified traveller on Mon 16 Apr 2018

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within steps you'll find Wellington Cable Car and Beehive within a 10-minute stroll. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 268 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Free weekday newspapers, in-room massages, and hairdryers are also available.

A relaxing day at Infuse Spa can include hot stone massages, body wraps, and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. A conference centre and meeting rooms are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a fitness centre, and a coffee shop/café. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of valet parking.

Within a 15-minute walk of this 4.5-star Wellington hotel, attractions include Old Government Buildings and Civic Square.

James Cook Hotel Grand Chancellor ratings based on 3,233 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0
4 out of 5
Lovely Staff that are always happy to help! Tidy room, walls had a few knocks and marks around the place but nothing to really complain about. There is Elevator upgrades going on until the end of 2018 which meant that getting up and down from lobby to room took longer than usual, but nothing major. Would stay again

Posted by on 16 Apr 2018

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2 out of 5

Well located but showing its age.

The hotel was having its lifts renovated so only 1 lift to enable guests to access many floors. Chaos resulted with guests desparate to get into overcrowded lifts. A poor attitude from staff to this major annoyance to guests. Also breakfasts are expensive and quite ordinary. We are unlikely to stay there again.

Posted by on 16 Apr 2018

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2 out of 5
Reception staff not welcoming and checkout We have been coming here for over 10 years and always stayed on the club floor The service has always been exceptional Not this time the club floor experience was not worth the money we paid for room needs full refurbishment with some a comfortable bed and new pillows The club lounge coffee maker didn’t work rang for assistance waited about 20 minutes he looked at it and didn’t do anything

Posted by on 15 Apr 2018

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3 out of 5
The Hotel was ok, I was comfortable and happy, but it was not as good as hotels i have stayed in in the past. The bathroom was a bit run down and looked like it needed a good clean, roof and grout around tiltes needs fixing/cleaning roof coming apart and shower head really dirty and old looking..Also rubbish bin did not suit the room and was too big. I am a professional art installer and the art was hung too high, mirror and tv placed in the room was also a bit weird and not how I would do it. But as I said I would recommend to others but tell them these suggestion. Thanks

Posted by , from Hawkes Bay on 15 Apr 2018

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5 out of 5

Fab hotel

Great stay, highly recommended 👍 Central to everything

Posted by , from Hamilton on 15 Apr 2018

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3 out of 5
Wonderful staff and a great location but the hotel is tired and well past its best. At one stage neither of the lifts were working meaning guests had to be escorted through the inner passages of the hotel to access their room. I guess it's to be expected for an old hotel - but disappointing at the price.

Posted by , from Sydney on 14 Apr 2018

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4 out of 5

Hotel is now TIRED, needs a full renovation.

Small double bed, only 1 bedside table and NO lamps by bed. Position good.

Posted by on 13 Apr 2018

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2 out of 5
Although it was noted on your site that there was a lift under maintenance we were disappointed with our stay due to the the internet connection dropping out every few second which resulted in us unable to carry out any work related emails or work during our stay. When I pointed out the problem to the Duty Manager he was most proactive asking to enter our room to reboot the system which didn't improve the situation. He then proceeded to contact their central internet provider to again reboot the system which only improved for a short time. I have communicated with the management of the Hotel four days ago but have not had a reply at this point. Therefore, at this stage we do not intend to stay at the James Cook Hotel Grand Chancellor again unless we receive communications from the management that will change our views of our stay

Posted by on 4 Apr 2018

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4 out of 5

Good value

Good value apart from pillows - uncomfortable - had s stiff neck in morning. Second night requested comfortable pillows and these were great

Posted by , from new zealand on 2 Apr 2018

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5 out of 5

Considerate and friendly staff.

Pros: I know the staff and they always recognize me as a frequent stayer. Also I am a keen gym junkie and appreciate the hotel gym.
Cons: Perhaps a free pass to the a gym with a pool as I have to practice my swimming. hurry up whoever is servicing the lifts to Lambton Key!
Location: Very handy for my research as I can get down to national Library and Archives NZ fairly easily.
We were down to commemorate our recently deceased son's life and we were very pleased that my family were given adjoining rooms with a cot for my youngest son and his wife for their baby daughter.

Posted by , from Palmerston North on 2 Apr 2018

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 03 July 2017 until 31 October 2018 (completion date subject to change). The following areas are affected:

  • Lift

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

James Cook Hotel Grand Chancellor offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. The luxury James Cook Hotel Grand Chancellor also features tour or ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • 8 conference rooms
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds


Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi


Long-term parking (surcharge) , Valet parking (surcharge)


  • Airport: Wellington (WLG-Wellington Intl.) (8.5 km / 5.3 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and complimentary newspapers. LCD televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Wellington's hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Films for purchase
  • Fridge
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Whitbys Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sojourn Cafe and Bar – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Ecotours nearby
  • Golfing nearby
  • Mountain biking nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

Infuse Spa has 3 treatment rooms, including rooms for couples. Services include hot stone massages, massages, facials and body wraps. A variety of treatment therapies are provided, including Ayurvedic. The spa is open selected days.

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages


If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies


  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18


  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per night.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

  • Only service animals are allowed
  • Parking height restrictions apply


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD31 per person (approximately)
  • Valet parking fee: NZD30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD50.0 per night
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor
  • James Cook Grand Chancellor Wellington
  • James Cook Grand Chancellor
  • James Cook Wellington

You should know

  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®