The staff at the front desk seem to be very friendly and helpful. Our room was skipped when doing room service, so after a long cold day of traveling the city of Washington, we came back to a messy hotel room. After such a cold day, we were looking forward to making fresh coffee once back in our rooms, but to our surprise nobody had stopped by to refill, clean or do any upkeep. Other than that, the hotel itself was clean, organized and well kept. The parking wasn't a far walk to the hotel and the college itself seemed to be a secure area. Overall, I would give this hotel a 5 star rating had it not been for the unfortunate mishap with room service.